Yesterday, had a genie installed and it did not go well. I had a Model: HR24-100 and we kept that and moved it to the basement tv. They brought us a Model: HR44-200 and hooked it up. I could not see the playlist from the HR24. The installer assured me that the system would reset after about an hour and I would see it. Still nothing after 3 hours and I noticed that my whole home system now says Not Authorized. We had whole home before with an older receiver that they removed. Had another installer come out today and said that directv needed to turn on whole home system on their end. He created a ticket and said it should sort itself out tonight. It had not. Still cannot see playlist of HR24 from Genie or vice versa and whole home system still says Not Authorized. So I called Directv tonight and got a guy that I think had been working with them for about a week... He says that the HR44 and HR24 can never share the playlists and you cannot see the playlist of the HR24 from the Genie. I said that didn't sound right and after a long hold he assured me that he was correct after he had talked with a technical guru that knew everything about these. Says he cannot authorize whole home system with a genie. Not sure what is going on since it seems like other people on here can see the playlist of the HR24 from a HR44. I know that we have SWM and a DECA box close to our router in the basement. Can anyone help me?