Genie Suspension Policy Change

Discussion in 'DIRECTV General Discussion' started by Pablo_New, May 1, 2019.

  1. May 1, 2019 #1 of 10
    Pablo_New

    Pablo_New Mentor

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    I haven't posted here in a while. But I come back when I need a good resource, so here I go.

    I recently suspended one of my Genies to save the $7 fee since one of my kids moved out. I also have another room that I hardly ever use, so I figured I'd do the same. Much to my surprise, the rep said they no longer do this and I would have to send the receiver back. I asked him to verify this with his supervisor and a few minutes later he said the policy was changed with their new system. Before I send the device back, I'd thought I'd check here to see if this is accurate. I'm well out of my initial contract, but I don't know if the equipment is still considered under a lease or not.

    Thanks.
     
  2. May 1, 2019 #2 of 10
    litzdog911

    litzdog911 Well-Known Member

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    Yes, that's the new policy. Crazy, huh?
     
  3. May 1, 2019 #3 of 10
    raott

    raott Hall Of Fame

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    For a company that is hemorrhaging customers...such anti-customer policies are just stupid. This company just doesn’t get it.
     
    AZ. and west99999 like this.
  4. May 1, 2019 #4 of 10
    JoeTheDragon

    JoeTheDragon Hall Of Fame

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    2 full Genies? or just an mini?
     
  5. May 1, 2019 #5 of 10
    west99999

    west99999 Icon

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    May 11, 2007
    1000% correct!
     
  6. May 3, 2019 #6 of 10
    grover517

    grover517 AllStar

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    Well, there goes my last best hope of sticking around by opening a second seasonal account and suspending each when we are not there. I am not about to begin playing receiver roulette twice a year. Adding this to all the other changes that have occurred since the ATT buyout that affect our ability to use our D* service as we have in the past, our days with D* are ending sooner than later.
     
  7. May 3, 2019 #7 of 10
    trh

    trh This Space for Sale

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    The TS wanted to suspend one box on his account. You want to suspend an entire account. On the AT&T FAQ page, they still have a response on how to do that and what is impacted (e.g. if you are under contract, the suspension time extends the end date of that contract). You should check before you decide.
     
    grover517 and Rich like this.
  8. May 8, 2019 #8 of 10
    Visman

    Visman Legend

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    If you call DIRECTV, not AT&T, They might do it for you. I call them not to long ago to reduces my bill and they suggested to suspend on of my receivers to save some money. I didn’t do that at that time because we were using all of them.
     
  9. May 9, 2019 #9 of 10
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Damn near impossible to call D* and not get sent to the ATT number. If you have an ATT account you just can't reach those D* folks who know how to do things.

    Rich
     
  10. joshjr

    joshjr Hall Of Fame

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    Aug 2, 2008
    NE Oklahoma
    This is part of the reason I own all my equipment including the Genie. I wouldnt be deactivating it but if I did, I wouldnt be sending it back either. Guy verified the other day some HR24s I shut off were owned and then said I would get recovery kits. Um no, your not getting boxes I won back.
     

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