Afternoon All Has been a couple years since I posted last, moved, birth of twins, etc. Anyway, just wanted to post about my recent upgrade experience. Had been reading the posts about Genies for the last couple months. We presently have a whole home setup, 3 tvs, (1 HR21 and 2 H21 via a SWIM setup). We had upgraded to the whole home a couple years ago when we moved and have enjoyed the setup. (Installer we had was top notch, listened to my wishes and did the install excatly as I asked despite the fact it definitely took longer that way, but thats a different post. Yes, he left with a little extra green in his pocket and since it was late Friday afternoon, we had a beer as well!!) Anyway, a couple months ago we noticed the DVR was starting to get a little "funky". (Unresponsive when 1st turned on, occassional "thinking" when button was pushed etc). I know part of the fact was my twins had a stage where they LOVED to get ahold of it and push the power button as MANY times in a row as they could before I got to them. No matter how I blocked it in, they found it. I'm sure when the units are tested before going live, that was not a test they were put through! We have lived with the issues as honestly they were not the worst thing in the the world and once the unit was on for a few min, 99% of the time it was fine. But the increased recording streams on the Genie as well as the larger hard drive definitely piqued my interest! I noticed in a couple of posts here that folks with the protection plan (mandatory with little kids in my humble opinion) were getting free upgrade offers. Knowing I was a few months out of contract, I logged in and sure enough, the offer was there, however to get a Genie I needed to call. I bit the bullet and called in yesterday afternoon. Got a very nice CSR on the phone and we had some joking back and forth over kids etc. (She has teenagers and noted she would take the "terrible two's back in a heartbeat). Upgraded the units to a new Genie and 2 mini clients. To my surprise she then noted they would be drop shipped to my house for self install. I told her that would be great as I have done some self work in the past. She then took a look at the bill, offered up some credits and some free movie channel premiums for the next 90 days without my prompting. (My wife and I both enjoy a movie versus most traditional TV fare once the kids crash so this was a treat). I thanked her very much for everything and was handed off to the order confirmation group who again confirmed the drop ship and importance of returning the existing equipment via the return packages to avoid a charge. Rep noted that they would try to have in my hands today, however since it was close to Fed Ex pickup time that it may not make it until Monday. I told him I understood completely. Next step of course is the "what did I get" for a model, and I will update as soon as the package arrives. But all in all, great experience, veryhappy with the service, and the drop ship/self install option was a VERY nice surprise.