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Genie Won't Connect to Wifi Network (and weird issue)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by milton, Apr 17, 2015.

  1. milton

    milton Cool Member

    265
    14
    Mar 12, 2011
    I am unable to connect wirelessly to my wifi network (Medialink router). I can try it repeatedly through the Network Setup and it never works.

    But what's even more weird is that whenever I try to connect the Genie, my router later stops working and needs a reset. This has happened repeatedly.

    Details

    Genie HR44
    1 wired Genie mini (C31)
    SWIM 16
    5 other HD DVR receivers (ranging in the H2Xs)
    Out of Home GenieGo connected to router
    Medialink router
    Cable modem

    No CCKs connected
     
  2. peds48

    peds48 Genius.

    20,082
    1,069
    Jan 10, 2008
    NY
    Do you have a GenieGo2?

    Is your GenieGo connected via coax and ethernet?

    When you say it never works, what is it exactly happening? is the password failing? Is it connecting to the LAN?
     
  3. milton

    milton Cool Member

    265
    14
    Mar 12, 2011
    This is a GenieGo 1. I disconnected it completely and it still has this issue.

    When I go through manual setup, it finds my network but I won't accept the passprahse.
     
  4. Beerstalker

    Beerstalker Hall Of Fame

    3,556
    70
    Feb 9, 2009
    Peoria, IL
    Wasn't there an issue at one point in time with upper or lowercase letters in the wifi password not being recognized correctly? People had to change their WiFi passwords to something simple, hook up the HR44, and then change it back?
     
  5. peds48

    peds48 Genius.

    20,082
    1,069
    Jan 10, 2008
    NY
    not that I recall..


    Sent from my iPhone 6 using Tapatalk
     
  6. NR4P

    NR4P Dad

    6,394
    285
    Jan 15, 2007
    Sunny Florida
    Has your router firmware been upgraded? Be sure you are using current f/w.

    For a quick test, turn off password in router.
    See if Genie connects.
    If not, perhaps Genie issue

    If so, turn on a simple pw
    Try Genie with simple pw
    See if that works.

    If your router allows multiple passwords, add a second one for Genie.

    Should help you narrow down where the issue is.
     
  7. b52pooh

    b52pooh Cool Member

    357
    26
    Mar 10, 2011
    Southern Oregon
    When you enter the password, make sure you use the down arrow to go to the continue selection. If you use the right arrow, you are entering an extra character that may not be recognized by your router.
     

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