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Genie2/HS17 black screen issues

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mightythor88, Jun 21, 2020.

  1. Jun 21, 2020 #1 of 8
    mightythor88

    mightythor88 Legend

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    Sep 22, 2007
    Since the most recent update (0x13af) on Tuesday, June 16 at 2:42AM, I've been getting a few "unexpected error (3)" messages where my recordings are not there. Sometimes when I turn on the TV, all of the channels are black. I have an HS17/100 Whole home setup (Genie2). Any advice will be appreciated. Thank you!
     
    Last edited: Jun 21, 2020
  2. Jun 24, 2020 #2 of 8
    JerryMeeker

    JerryMeeker Legend

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    Sep 20, 2007
    Austin, Texas
    I received 0x13af last night on my HR54/700 and have not seen any issues so far.
     
  3. Jun 24, 2020 #3 of 8
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Same here. My HR54-200 was upgraded to 0x13af early this morning. Am experiencing no issues since receiving this software.
     
  4. Jun 24, 2020 #4 of 8
    jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    Have you tried to reset the receiver by pressing the red reset button or unplug the power to it and let it sit for a minute or so and then plug it back in ?
     
    mightythor88 likes this.
  5. Jun 25, 2020 #5 of 8
    inkahauts

    inkahauts Well-Known Member

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    What clients do you have? Does it do that on all of them when you turn them on?
     
  6. Jun 25, 2020 #6 of 8
    BrotherSunday

    BrotherSunday New Member

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    Jun 25, 2020
    Just realized the update thread was trying to NOT be an issue discussion so I deleted my post there and moved it here.

    After the 0x13af update I have HDMI input banner popping up after every button push on the remote: Pause. Menu. Channel up down. Info. Up arrow. Exit. It looks like the audio stream resetting each time.
    I called DTV and after a bit I was told they would open a ticket for engineering related to this update and the issues I am reporting. The next day I received an email from them saying they are closing the case because it was not a widespread issue. lol I even waited a few days after the update to call in.

    Old member here but my account was deleted for non use. Wah. Im back.

    HR44/4TB internal WD Purple Sony STRDN860
     
    Last edited: Jul 3, 2020
  7. Jun 29, 2020 #7 of 8
    mightythor88

    mightythor88 Legend

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    Sep 22, 2007
    Thank you, yes, I had unplugged the 4k client, but I finally used the red button on the hub, which seems to have worked. Thank you!
     
  8. Jul 3, 2020 #8 of 8
    BrotherSunday

    BrotherSunday New Member

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    Jun 25, 2020
    Found a work-around for this issue from the HR44 but it sucks. Go to Display Settings > Video > HDMI Control and set to OFF. And then NO MORE INPUT BANNERS! This makes the issue a bit more tolerable for the time being.

    I might call support back now with this info. I'm not making any real headway. I did see other complaints in model specific receiver forums related to this issue but nothing solid yet.
    FYI I'm not running 4K so I have 4k options turned off on the STRDN 860 (7.2ch Home Theater AV Receiver)
     

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