GenieGo 2 Hardware Failure

Discussion in 'DIRECTV Connected Home' started by stevenme, Jul 4, 2016.

  1. trh

    trh This Space for Sale

    7,438
    729
    Nov 2, 2007
    NE FL
    My iPad (since retired) had the integrated App installed. But based on problems people were posting here I kept using the first app.

    I got an Android tablet this past Feb. I installed the stand alone app on it and kept using it. I get a reminder to use the integrated app each time I log in, but I just click on the X and continue on.

    I do use the integrated app for guide info and scheduling shows.
     
  2. zmancartfan

    zmancartfan AllStar

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    Mar 23, 2012
    Based on past experience, I think it's far more likely that what we're experiencing is software failure, not hardware failure. My guess is that with all the recent app updates that they broke something in the app while trying to build in the new functionality.

    It would be interesting to know if anyone who hasn't updated their app in the last month or so is still able to use it with a GG.


    Sent from my iPad using DBSTalk
     
    1 person likes this.
  3. CuttySnark

    CuttySnark Member

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    Oct 23, 2015
    If there are that many instances on this board then it would be likely of an issue on D*'s end.
     
    1 person likes this.
  4. stevenme

    stevenme Cool Member

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    Nov 29, 2011
    From DirecTV support on their web site:

    https://support.directv.com/app/answers/detail/a_id/4744

    Also, all I had to do to get the HR44's Mobile DVR enabled was to power down my GG2. The next time I started the DirecTV app on my iPad it asked if I want to connect to a new Mobile DVR. With my GG2 rendered useless that's what I'm using now. The downside is that I can only prepare/download from the HR44's list and, at least to my eye, the quality of the video is not as good as the GG2.
     
  5. dconfer

    dconfer Legend

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    Nov 18, 2005
    I am in Pa and didn't get a notice of this being active also. I have the first generation GG.
     
  6. trh

    trh This Space for Sale

    7,438
    729
    Nov 2, 2007
    NE FL
    Thanks for that link. Because it can only record from my 1 Genie, I'm not interested. I wonder how long I can keep my GG1 working?
     
  7. trh

    trh This Space for Sale

    7,438
    729
    Nov 2, 2007
    NE FL
    If your GenieGo is working, I wouldn't shift to it based on the issues being reported here.
     
  8. PearlMikeJam

    PearlMikeJam Mentor

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    Sep 25, 2007
    I have done some more testing and cannot figure out anything. First, I found an old copy of a GenieGo app, installed that and was not able to see any content on my Android tablet. I reset the GenieGo and there was no change. This app sees the GenieGo, but for some reason cannot see the content. The app shows all DVRs as being connected and online.

    In the DirecTV app on both Android and iOS, I can see a lot of content, but not all of the items I have recorded. Nothing is available to download, but some are available to stream. The items that are available to stream are only those items I have recorded and are also available on demand. If I select a recorded program, when I select it to stream, the actual recording is not streamed. The on demand version of the program is streamed.

    So not only am I missing some programing just in the list, but very little is available to even stream. I have not entered the keyword into the DVR because I suspect the GenieGo is going to offer more functionality than what will be part of the Mobile DVR. It is really disappointing this has not been addressed.
     
  9. zmancartfan

    zmancartfan AllStar

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    Mar 23, 2012
    You just described 100% exactly what I'm experiencing, minus the part about an Android tablet. I don't have one of those.

    I'm thinking firmware update on Genie + software update on iOS = broken.


    Sent from my iPad using DBSTalk
     
  10. dconfer

    dconfer Legend

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    Nov 18, 2005
    No it is not its really flakey just like everyone here is talking about.
    Now it says it cant connect to mobile dvr. God I hate this thing anymore.
     
  11. PearlMikeJam

    PearlMikeJam Mentor

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    Sep 25, 2007
    So I spoke to another tech rep at DTV yesterday and he told me that the GenieGo support has been discontinued. Not only has the hardware been discontinued, but the software roll out for the Mobile DVR will render the GenieGo unusable. Even if you are not in a test market, this is expected to happen and the Mobile DVR could come to all states any day now.

    He claimed there was an email and TV message, but could not find one.

    I am not sure I trust this information, but I that is what I got. I suspect someone was just looking for the easy answer rather than truly troubleshooting.
     
  12. Billzebub

    Billzebub Godfather

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    Jan 1, 2007
    Pittsburgh, PA
    On my IPad, for those recordings without a download option when I click on them, I can get that option by clicking on more info.
     
  13. stevenme

    stevenme Cool Member

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    Nov 29, 2011
    Just an update on the issue.

    Turns out it was a GG2 hardware failure! This surprises me since it is unusual for modern electronics to fail after their burn in period. I guess the 24/7 nature and high heat (my GG2 always ran warm/hot to the touch) took its toll. The fact it was mostly functional was also odd, but again, it does happen.

    The way I figured it out was that I finally found a replacement GG2 and it is now working perfectly in my HR44 based system. The MobileDVR service in the HR44 shuts down once it detects the GG2 and I can now transcode and download content from all of my DVRs. The video quality is also notably better than the HR44.

    So as long as this one holds out, I'm all set. I'm hoping by the time it dies the HR44 MobileDVR support will be improved (2X transcode, all DVRs, picture quality, out of home).
     
  14. mabellboi

    mabellboi Mentor

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    Sep 16, 2007
    What is the keyword search used to enable it?
     

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