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GenieGO for Android now available! Issues/Discussion

Discussion in 'DIRECTV Connected Home' started by Scott Kocourek, May 31, 2013.

  1. VABlitz

    VABlitz New Member

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    Jan 19, 2013
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    Ah, that's the confusion by my part. So, do you have to connect the client on your PC at home, or can I just hook up the external hard drive I would carry around with me to the Genie Go.
     
  2. Steve

    Steve Well-Known Member

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    AFAIK, you can only transfer files from GenieGo device storage via a LAN network connection to your client, whether it's PC, MAC, iOS or Android. You can hook an external USB drive up to the GenieGo device to expand its storage capacity, but only the device will recognize those files, not the clients.
     
  3. peds48

    peds48 Genius.

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    The GenieGo needs to be at home to "see" your HDDVR which is a requirement for the GenieGo to operate.
     
  4. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    Mar 30, 2007
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    To be clear:

    To make DVR recordings available for download to your portable device (Windows PC, Mac, iOS device or Android device) the GenieGo must be attached to your home LAN, and the DVRs must be attached to the same LAN (either directly, or through a Cinema Connection Kit). If the GenieGo is removed from the LAN (and therfore can no longer see the DVRs) it will not display any of the prepared content.

    Within the local LAN, you can flag shows to be "prepared" (transcoded), download shows already prepared, or stream programs that have or have not already been prepared. When streaming, the GeniGo stops all transcoding.

    Out of home access allows you stream programs that have already been prepared, or stream directly through the GenieGo, with the transcoding occuring in realtime. You can not download prepared shows to your device, or request additional shows be transcoded, when OOH. Just like local streaming, OOH streaming will stop all transcoding activity on the GenieGo.

    OOH access is currently available on Windows and iOS devices, Mac and Android support is still coming.
     
  5. peds48

    peds48 Genius.

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    With OOH on supported devices, you can indeed "request" shows to transcode when you are away. so when you get home, they will be ready for download.
     
  6. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    Hmmm...last time I tried it, it showed as an option, but when I tried to do it, I got an error saying that it couldn't be done remotely. Perhaps it was a glitch. :shrug:
     
  7. brako

    brako Cool Member

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    Nov 7, 2007
    I realize this is not the appropriate thread and I have since moved my discussion, but just to close things here - these are my results ...

    I struggled for a couple of days trying to get GenieGo working with out of home (ooh) access. I had no problem with port forwarding, the clients on my local network worked fine and reported that my configuration was good for OOH, yet I could not access the device from my remote network using my Windows desktop PC at the remote location. The GenieGo client would prompt me to log in (email address and password) and then report that it could not find the GenieGo device. Next, I was give the option to search for the GenieGo device by serial number but still no success.

    Next, I tried installing the GenieGo client on a Windows laptop while at the remote location and experienced the same results. Could not find the GenieGo device.

    Finally, I took the laptop into my home network, it connected and worked fine. Returned to my remote network and it connected and worked fine.

    In my trials, it appears that the GenieGo client must first establish a connection to the GenieGo device over your home LAN before the client will successfully connect Out Of Home (ooh).

    (While I was working on these tests, the same information was confirmed in posts above.)

    Is anyone aware of a "work around" that would allow you to remotely install and connect a desktop PC? It's a bit inconvenient to carry a desktop pc from a remote location to your home to do the initial installation and connection of the client to the GenieGo device so that you can carry it back and use the OOH features of the product.

    Enjoying the product!

    Bill
     
  8. Steve

    Steve Well-Known Member

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    Probably was a glitch. You're supposed to be able to request new transcodes while OOH, even though you can't download them.

    I suppose this capability might come in handy for frequent travelers that are only making a "pit stop" at home before they're off to the next town. IMHO, it would be much nicer if you could not only schedule an OOH transcode, but an OOH "copy" as well, so you could potentially add new shows to your client overnight while asleep away from home.
     
  9. peds48

    peds48 Genius.

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    Yeap, it was I glitch. I have used this feature a couple of times with no issues.
     
  10. Bobsacto

    Bobsacto New Member

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    Feb 12, 2008
    Remind me in the future to check here first with DirecTV questions. Spent a bunch of time trying to get OOS to work on my Android devices. Case management was nice and the third person I talked to on the third day finally found out that OOS doesn't work on Android. If I had only looked here I would have saved a bunch of time and many trips to a hotspot to try and troubleshoot an issue for which there wasn't an answer.
     
  11. dod1450

    dod1450 Legend

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    I did the samething and I also which I had check here. Does anyone know if this feature for OOS will be added for Android?
     
  12. dlleno

    dlleno Cool Member

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    Sep 17, 2008
    If I may chime in with a different issue. Anyone find the android app crashes? Mine launches fine, sees all dvrs, but crashes as soon as I select something to watch. Galaxy s3.
     
  13. PK6301

    PK6301 Legend

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    Erie, PA
    Same here..I dont know if it was my tablets update to 4.2 last month or the Sept 16th build, but they dont like each other.

    Kind of like whats happening in Washington.. :rolleyes:

    Sent from my GT-P3113 using DBSTalk mobile app
     
  14. dlleno

    dlleno Cool Member

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    Sep 17, 2008
    Ugh. Well at least you didn't suggest I hard reset the phone to factory conditions! The comments in the store are pretty bad even it you throw out the comments by those savy enough to root their devices but not smart enough to know how to hide that fact from the app. Its just a horrible app I guess...without a serious development investment to make it robust and ready for prime time.
     
  15. Skoach

    Skoach New Member

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    Aug 9, 2013
    Pickerington...
    No issues at all on my GS3
     
  16. dlleno

    dlleno Cool Member

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    Sep 17, 2008
    What's your hardware version. I'm at 1535.10
     
  17. dlleno

    dlleno Cool Member

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    Sep 17, 2008
    Well I bit the bullet and reset my phone. Geniego now works. Lesson learned we gotta take responsibility for our own equipment before we blame dtv! Geniego is a fairly complex solution with many variables that are our of dtv control. I've had a rough time getting mine going but all issues have been mine.
     
  18. runandhide05

    runandhide05 New Member

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    Sep 3, 2011
    Out of home is now part of the android app,
    Updated this morning...
    Enjoy and good luck

    Sent from my SCH-I605 using DBSTalk mobile app
     
  19. kpfleming

    kpfleming Cool Member

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    Dec 26, 2011
    Couldn't directly update my Asus Transformer Infinity, app is still not available in the Play Store. Just as before, I used AirDroid to pull the APK from my Samsung phone then copied it over to the tablet. Started the app, it took a few minutes to find and verify my GenieGo, but then came up just fine. Seems to have lost *some* of my 'auto-download series' choices, but I can reset those fairly easily.
     
  20. peds48

    peds48 Genius.

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