GenieGo Now Discontinued?

Discussion in 'DIRECTV Connected Home' started by HoTat2, Jan 16, 2016.

  1. Apr 23, 2016 #81 of 106
    prushing

    prushing Active Member

    966
    34
    Feb 14, 2007
    DIRECTV2PC wasn't killed because DTV choose to kill it. It was killed because the people who wrote it didn't update it for Windows 8/10. Things changed and the Intel stuff that checked for screen capture was completely changed. So unless the software is rewritten, it won't work.

    With the GG, they are moving to stream any channel, so you don't need DIRECTV2PC. If they can improve or give an option for the quality, it isn't as bad as VCR quality either, they will replace all the functionality and have more features.
     
  2. Apr 24, 2016 #82 of 106
    dbronstein

    dbronstein Hall Of Fame

    1,230
    32
    Oct 21, 2002
    I agree. I just want to be able to watch shows from my DVR on other devices. Streaming is not a sufficient replacement.
     
  3. May 3, 2016 #83 of 106
    weaselfest

    weaselfest Cool Member

    42
    0
    Dec 28, 2006
    the installer of the my new Genie (that I have known from a previous employer for over 10 years) tells me online access to DVR contents outside the home should be available in the next 60 days. Sorry nothing more concrete but sounds like it is really coming. Patience is a virtue, I guess, but it sucks to implement.
     
  4. May 9, 2016 #84 of 106
    thyname

    thyname Member

    331
    23
    May 9, 2015
    United States
    My GenieGo have stopped working. I tried everything, made sure connections are solid, reset, unplug etc. nothing worked. This POS had been a pain since I purchased it, and it has stopped working. I refuse to call Directv and spend hours with them again on GG. Just a waste of my time...


    Sent from my iPad using Tapatalk
     
  5. May 9, 2016 #85 of 106
    CuttySnark

    CuttySnark Member

    130
    7
    Oct 23, 2015
    The funny thing about the geniego was that it was marketed to begin with. 99.9% of the problems experienced by the users were issues with their own network setup/equipment. The fact that this was even troubleshot by D* for as long as it was is both a sheer miracle and a mistake.
     
  6. May 9, 2016 #86 of 106
    trh

    trh This Space for Sale

    7,418
    718
    Nov 2, 2007
    NE FL
    And your source for the 99.9% number?
     
  7. May 9, 2016 #87 of 106
    HoTat2

    HoTat2 Hall Of Fame

    8,021
    307
    Nov 16, 2005
    Los...
    +1 ...

    Agreed ...

    From the beginning I've had a totally up and down experience with my GG1 for years and I'd swear there was never anything wrong with my network when it would randomly act up.

    Sent from my SGH-M819N using Tapatalk
     
  8. May 10, 2016 #88 of 106
    hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    As one who was involved in GenieGo and later GenieGo 2 from the very start of those offerings...I can safely say that your statement is simply untrue.

    While during the rollout and testing phases there were customary issues that needed to be (and were) addressed...the product has been successfully used for many years by numerous customers.

    That's not to say it has been trouble-free, but corrections and updates were made to the firmware regularly over time and the product successfully did what it was designed to do. Those of us who travel regularly have relied on GenieGo for many years, and enjoyed it as an added capability to the DirecTV suite of services.
     
  9. May 10, 2016 #89 of 106
    thyname

    thyname Member

    331
    23
    May 9, 2015
    United States
    Which Genie is this about? I have a HR44. Or is it through GenieGo?
     
  10. May 10, 2016 #90 of 106
    dpeters11

    dpeters11 Hall Of Fame

    16,344
    505
    May 30, 2007
    Cincinnati
    He would have to have gotten a 44 or 54, and there is really no difference between the two that would affect any sort of GenieGo functionality.
     
    1 person likes this.
  11. May 10, 2016 #91 of 106
    alexcohen

    alexcohen AllStar

    127
    0
    Sep 27, 2006
    I recently moved to TWC from Directv & I have a Geniego that I no longer need. I don't think I can offer things for sale here but if I put it up on Ebay can I post a link?
     
  12. May 10, 2016 #92 of 106
    dpeters11

    dpeters11 Hall Of Fame

    16,344
    505
    May 30, 2007
    Cincinnati
    You can post it for sale here if you become a club member, don't think they allow ebay links.

    However, I will say this. While a GenieGo is owned and can be sold, it is not an easy process. Based on my own experience (gave it to a friend), it may not be worth it.
     
    1 person likes this.
  13. May 10, 2016 #93 of 106
    BigJ

    BigJ New Member

    22
    0
    Apr 27, 2012
    Southern...
    My GG2 recently began acting flaky. All these threads on its demise reminded me to use it once in a while so I have been back in the saddle! I deleted and reinstalled all the directv apps on my various iOS equipment and it worked better, but it was still buggy. Finally I went up to the computer that "controls the GG2" to see if there was any notification. I was prompted that there was new software for the GG2. I downloaded the new software (Old DirecTV logo was replaced by the AT&T globe logo on the shortcut among other changes) and now everything seems to be working perfectly on all my devices. I think updating the software on your PC may be a good idea if you are having problems....

    Cheers!
     
  14. May 10, 2016 #94 of 106
    CuttySnark

    CuttySnark Member

    130
    7
    Oct 23, 2015
    As one who troubleshot the nomad from day one until about year ago...I can safely say that you need to reread my statement. I was pointing out that the majority of troubleshot issues by D* were in fact home networking issues and not hardware/firmware/software issues with the geniego.
     
  15. May 10, 2016 #95 of 106
    trh

    trh This Space for Sale

    7,418
    718
    Nov 2, 2007
    NE FL
    I just want to know where you got this majority/all issues were from networking issues. I've had multiple issues with my nomad since the beginning and none were networking. Remember the two or three Tuesday AM updates that required re-validation of your account but their servers were offline and it wasn't until late Tuesday when they came back online? And if you were traveling at the time, you had to wait until you got home.
     
  16. May 10, 2016 #96 of 106
    CuttySnark

    CuttySnark Member

    130
    7
    Oct 23, 2015
    The 99.9% number was hyperbolic. Where I got the info about issues being heavily home networking is based on my experience as a case manager for ~5 years. Yes there were the occasional hiccups that reinstalling/revalidating accounts was an issue, or DRM issues that can be resolved using different means but the bulk of my time was spent troubleshooting non D* related issues.
     
  17. May 10, 2016 #97 of 106
    trh

    trh This Space for Sale

    7,418
    718
    Nov 2, 2007
    NE FL
    Thank you for the background info. It helps put your comment in perspective.

    The only "network" issue I had was when OOH came out, I configured my Apple router wrong. But that was because the step-by-step guide on DIRECTV'S site missed a step. Had I been thinking instead of just blindly following the instructions, I should caught the ommission. But peds48 helped me.

    But I had a bunch of other issues, therefore I never felt the nomad was ready for prime time. (Including with the nomad my Center Ice was considered PPV and couldn't be transcended to a portable device).
     
    1 person likes this.
  18. May 11, 2016 #98 of 106
    CuttySnark

    CuttySnark Member

    130
    7
    Oct 23, 2015
    First things first. I have dated knowledge. I do not do this anymore. I quit being an employee ~a year ago (my choice FYI) before they were beta testing hr44 transcoding and I "knew" relatively little given the circumstances. Plus my memory isn't perfect (actually quite flawed...but eh) and I believe that I have forgotten more about D* than I have ever known about other subjects. From what I "knew" they may be doing genie transcoding and OOH using a different network protocol than what was/is the current standard for said device. The whole point was to make it as user friendly as possible as the biggest hurdle D* was trying to clear was the difficulty of setting up OOH for the common customer. With that said here's a little idea of how I looked at things when it involved geniego issues.

    1. Probe as much as humanly possible about issue (1st gen or second gen, complete description of issue, frequency, etc)
    2. When issue occurred was the affected device connected to home network or outside of home network?
    3. What were the status lights doing at time of issue? (THIS IS IMO THE MOST IMPORTANT PIECE OF INFO THAT ONE CAN PROVIDE)
    a. If unable to answer due to being away from geniego/Unable to confirm by second party then skip to the next step.
    b. If able to provide status light(s) at the time factor that into troubleshooting first.
    4. What was the error message/code that the customer experienced?



    Below are a few things that I remember running into that may or may not benefit resolution:

    DHCP Server issues (leasing time issues, conflicts, reservation issues, etc.)
    Symptoms: Intermittent communication issues between geniego and dvr(s) (perhaps Amber/purple network light depending on generation) and/or Out of home access will not work.
    Solution: correct router settings, if no settings to correct get different router

    UPnP issues
    Symptoms: Intermittent communication issues between geniego and dvr(s) (perhaps Amber/purple network light depending on generation) and/or Out of home access will not work.
    Solution: correct router settings, if no settings to correct get different router

    NAT/Firewall configuration issues (port forwarding, more than one DHCP server/firewall setup, etc.)
    Symptoms: Out of home access will not work, intermittent communication issues between geniego and dvr(s) (perhaps Amber/purple network light)
    Solution: correct router settings, if no settings to correct get different router

    D* server issue/Morega server issue (if needing clarification on Morega please refer to google), software/firmware issue
    Symptoms: Varies. Seriously. Could manifest as any error/symptom and network light
    Solution: Escalate to D*

    Connection issues
    Symptoms: Could be intermittent or constant. Usually purple or amber status light(s) but solid blue could do the same. This can be due to latency given how complex your home network is or how wonky your router is.
    Solution: Follow instruction booklet. What is wanted is a connection as simple as possible. On a geniego 2 if coax doesn't work try using cat 5/6 instead and vice versa. Consult D* if needing help. Sometimes one has to step outside of the box and use means that aren't supported by D*. If on a gen 1 genie go keep in mind that if one is using a cck one can use the ethernet port on an hr34/44 to bridge said device on the coax network. If using a CCKW the ethernet port can be used as a bridge if using the coax network to connect D* system to the interwebs. Also using the ethernet port 2 on an internet connected hr21/22/23 will work with consequences...the port 2 on said dvrs use software passthrough which may or may not result in performance issues. It may also be due to a faulty cat5/6 cable/ethernet port/network switch/router/what have you. The simpler the setup the easier it is to diagnose a problem.

    Hardware Failure
    Symptoms: Complete loss of functionality with red light/no power/stuck on white light (usually on gen 1 geniego)/no light at all
    Solution: Red light...hold down reset button for 2 minutes and then release. No power/no light...check all points of electricity to make sure voltage is getting through. Stuck on white light...try different ethernet cable/port on router/different router. If said solutions do not work call D* for device replacement. I did have a chance to look at the numbers on replacement but alas I do not remember figures. What I do remember is that I thought that the actual replacement rate of the geniego should have been at least 2x smaller. That variance is due to customer appeasement/employee incompetance. Having serviced the device from launch until when I left the company ~a year ago I only had to issue 3 replacement devices.

    Network Loops
    Symptoms: Symptoms can vary anywhere from some programs not working to some devices not working, to lag/timeouts, to just overall wonky behavior
    Solution: Make sure there are no redundancies in your devices' network connection (having something configured to connect more than one way will cause problems. An example of this would be having both the wifi of the hr44/hr54/cck-w configured and then also using a cat 5/6 cable or wired cck to connect to your network...the receiver software should in theory kill the loop but it doesn't fully. It can also be caused by having a 2nd generation geniego hooked up with both cat5/6 cable and coax.)

    DRM issues
    Symptoms: The programming from a specific DVR is listed but cannot be played even if no functionality conflicts exist and all normal troubleshooting has been exhausted. This can be hard to catch if one has only one DVR. This is why this is what to look at last.
    Solution: Escalate to D* (There are a couple of possiblities here. One would require direct involvement from Morega. The second is general instruction. More specifically said DVR is an hr24. To explain NDS's DRM "plug-in" sometimes acts up when it comes to interaction between the GenieGO and the hr24. To resolve said issue one has to clear the EEPROM of the hr24 to allow for the DRM "plug-in" to redownload/reinstall. This isn't normally known by anyone a customer could talk to or would be instructed to be done unless by engineering as the end result could be destructive (wipe recordings/data/brick the box/etc) so I HIGHLY ADVISE CONTACTING D* before even contemplating doing that. With that said the easiest way of allowing that "plug-in" to reinstall is to keyword search "CLEARMYBOX" minus the quotes...the other way I defs will not be going into as BIST really isn't something that consumers should have access to)
     
  19. May 11, 2016 #99 of 106
    HoosierBoy

    HoosierBoy Legend

    213
    5
    May 25, 2007
    Nice job Cutty! Thanks for taking the time to put that info together. Great reference sheet.
     
  20. Steve

    Steve Well-Known Member

    23,065
    154
    Aug 22, 2006
    Lower...
    I also used the Nomad from day one, and I'll bet the number of home networking calls would have been a lot lower if UPnP worked better than it did. I tried several different routers in the 4-5 years I spent testing both the first and second generation devices, and I always had to configure router ports manually. Doing so wasn't a problem for me, but I'll bet it was for many non-technical customers who had to call in, because UPnP didn't work as expected.

    And in case you're wondering, at the same time, UPnP worked fine for other devices on my home network. :)
     

Share This Page

spam firewall

Advertisements