I can't get network services to start on either DVR, however my bad DVR now passes the network test, yet it still refuses to stream or prepare programs to the GenieGo. In past dealings with DirecTV getting them to replace "bad" equipment is a struggle as they make you jump thru multiple hoops. I've been with them since '97 and only had a few minor issues... but they always act like there is no way the problem I'm describing could possible happen, yet as this forum indicates many people have been down the same road with various glitches (software / hardware). The other problem (related? yes / no? ) is Out of Home Access doesn't work, yet it claims its setup properly (ports are fowarded) So far GenieGo has been a major disappointment... I know lots of people are using it just fine, but so far its not working for me on multiple fronts.