GenieGo only sees Playlist from one of four DVRs

Discussion in 'DIRECTV Connected Home' started by litzdog911, Oct 22, 2013.

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  1. litzdog911

    litzdog911 Well-Known Member

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    Mill Creek, WA
    Did you do something? Just checked mine, and still same problem. No change.
     
  2. Bill Broderick

    Bill Broderick Icon

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    Mine came back yesterday (I think that it was yesterday). My HR44 became disconnected from Whole Home yesterday morning. So, I did a menu restart. Since that restart, everything from all of my DVR's (HR44 included) is accessible via Genie Go (both on my iPad and PC). I can't say for sure that this is exactly when it came back. That's when I checked it. I can't say with any certainty when the last time that I checked the GG content, other than to say it was sometime earlier this week.

    Litzdog, If I were you, I would give another menu restart another go. It can't hurt.
     
  3. Sully

    Sully AllStar

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    Dec 5, 2005
    Decorah, IA
    I did a menu restart of my HR23 and then a 30-second reset of my GenieGo box. I was able to see the playlist from my HR23 (in addition to the playlists from my HR24 and HR34 which I've been able to see all along), but after 10 minutes, the playlist from my HR23 disappeared again. :(


    Sent from my iPhone using DBSTalk
     
  4. The Merg

    The Merg 1*

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    Northern VA
    That seems to be what happens with my Genies. If I do a reset of the GenieGo, they will be seen for about 5-10 minutes and then they drop off.

    - Merg
     
  5. The Merg

    The Merg 1*

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    Northern VA
    Just to put this out there...

    Does anyone with a Genie have this issue with a non-national release? I'm wondering if the fix is there, but just not there yet. ;)

    - Merg
     
  6. Bill Broderick

    Bill Broderick Icon

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    It appears that there may be. Take a look at the release notes in the newest CE Issues only thread
     
  7. bones boy

    bones boy Godfather

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    Aug 25, 2007
    Do we know this is specifically an issue with the latest software release for the STBs? I have four HR34s HR24s and only two of them showing up in GenieGo. Anxiously waiting for a solution or some acknowledgment from DTV.
     
  8. trh

    trh This Space for Sale

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    four HR34s or HR24s??
     
  9. Bill Broderick

    Bill Broderick Icon

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    We don't "know" anything. However, the problem appears to have started for most of us the same day that we received the 0x744 release. Mine came back a few weeks later, without a new release. So, while it is probably release related, there appears to be something else that contributes to it. Otherwise, mine would not have returned.
     
  10. bones boy

    bones boy Godfather

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    Whoopsie. HR24s.
     
  11. LoweBoy

    LoweBoy Legend

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    Sep 15, 2006
    My GeneGo issues seams to have cleared up with today's update I received. Now I will see how long it lasts.


    Sent from my iPhone using DBSTalk
     
  12. litzdog911

    litzdog911 Well-Known Member

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    What model DVR(s)? What software version?
     
  13. LoweBoy

    LoweBoy Legend

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    Sep 15, 2006
    HR34 was updated to 0x799 yesterday. Now that I look back my HR24 is still not listed. So now I see my HR34 & HR20 only.


    Sent from my iPhone using DBSTalk
     
  14. mrdobolina

    mrdobolina AllStar

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    A Mile High
    I was also having problems with the GenieGo seeing 2 of my DVRs (HR44-500, HR24-100) but not a third DVR (HR22-100) for a couple of weeks. It wasn't a big deal because I only have movies and stuff for my daughter on the HR22. However, we are going to be doing a long driving trip next week, and I wanted to put some movies and shows for my daughter onto the iPad, so I did a 2 minute reset last night, and everything now shows up. I prepared some movies and shows today and will put them on the iPad tonight.
     
  15. trh

    trh This Space for Sale

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    Is it a 2 minute or 3 minute reset?
     
  16. mrdobolina

    mrdobolina AllStar

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    I did 2 minutes and change, meaning I counted in my head to 65, twice.

    Perhaps you know this already, but I believe this long reset erases anything that's been prepared to the GenieGo and resets back to factory.
     
  17. trh

    trh This Space for Sale

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    Yes, I know that.

    I was trying to erase everything on my GenieGo using the 2-minute reset. I tried it three times and it didn't work (the last two times I used a stop watch to ensure I was going 2 minutes). I thought someone had said before a 3-minute reset so I tried that. Wiped my GenieGo clean.
     
  18. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    We don't "know" anything. However, the problem appears to have started for most of us the same day that we received the 0x744 release. Mine came back a few weeks later, without a new release. So, while it is probably release related, there appears to be something else that contributes to it. Otherwise, mine would not have returned.


    Well, I just got the new NR yesterday and miraculously I can now see all programming via my GenieGo apps. It also started to re-transcode all the shows that had been erased for the Genie during my initial troubleshooting phase.


    - Merg

    Sent from my iPad using Tapatalk
     
  19. Bill Broderick

    Bill Broderick Icon

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    Good. I'm happy to hear that. I have no idea why mine came back early. But it's good to know that it's now coming back for others.
     
  20. Sully

    Sully AllStar

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    Dec 5, 2005
    Decorah, IA
    I can now see the playlists from all of my DVRs via GenieGo again...yes!!


    Sent from my iPhone using DBSTalk
     

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