GenieGo problems

Discussion in 'DIRECTV Connected Home' started by mfeinstein, Feb 20, 2016.

  1. NR4P

    NR4P Dad

    6,535
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    Jan 15, 2007
    Sunny Florida
    Mine was amber again at 7am today.

    Just tried OOH remotely and after 2 app crashes on the iPAD I see my playlist so whatever the color it is working.

    But typical APP mess. It keeps telling me to update the app but I am remote and know better. If I do update remotely, I will lose connectivity and content.
    Wonder why that is not BOLD and CLEAR.
     
  2. HoosierBoy

    HoosierBoy Legend

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    May 25, 2007
    I received my DTV bill today and noticed the line item for GenieGo Mobile DVR Service is now titled "Moblle DVR Service" and under it lists the service as "Complementary". GenieGo appears to be completely dropped as a name.
     
  3. Motleyfan

    Motleyfan Mentor

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    Sep 13, 2007
    I'm having a few issues myself. I can get the genio go set up for OOH access on everything. Issue I get is when I try to see what's on the DVR it comes up that "You're ready to stream from": and its blank and does not show any devices. Just the bar below the bolank spot that says "Got it".. I does not show either of my DVR's. I get this when I am connected at home via wifi on my phone or whether I am actually out of my home. This is after everything else shows good to go. All lights are blue on the separate box, Ports are open, etc. My phone is a Galaxy 6. Genie go works at the home on my computer. The phone does tell me that I an set up for out of home access. This is also connected via wifi or outside the home via 4GLTE out of the house.

    Anyone got any ideas??

    Thanks,

    Nick
     
  4. HoosierBoy

    HoosierBoy Legend

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    May 25, 2007
    A new problem occurred yesterday with my ability to live stream shows over my in-house network. When I try to live stream channels that I pay for, like my locals, I get a message saying "please upgrade youy TV package to enjoy this program". In trying to troubleshoot this issue, I have all green dots on receiver control. The GenieGo is connected and passed all 6 connectivity tests. I have re-started my ipad. On the channels that are available to stream without a GenieGo, I have no issues. It is only with the upgraded channels that started about month or so ago.

    Did anyone hear about having to activate something in your account? In my account, GenieGo and mobile services are activated.
     
  5. codespy

    codespy Sorry Bears Fans! DBSTalk Club

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    Mar 29, 2006
    Seasonal
    Just checked mine on my iPhone 6s....running GG2.....Local channels streaming fine on my network. I have the grandfathered premier package if that helps.........
     
  6. CuttySnark

    CuttySnark Member

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    Oct 23, 2015
    If uninstalling/reinstalling app whilst in home does not resolve call D*
     
  7. HoosierBoy

    HoosierBoy Legend

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    May 25, 2007
    Thanks guys. I tested the issue when I got home and a strange thing was occurring. I can effectively stream all of my channels from the Home screen. If I select from the guide, no love. I will reinstall the app and see what happens.
     
  8. tsmith167

    tsmith167 Cool Member

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    Jul 28, 2007
    Has anyone been able to add a new mac or laptop in the last month. I have been trying to add my new 12" macbook for the last 3 days with no luck. I can remove my iMac and re add with no problem. Everything works on my iPad. I bought this laptop with idea that it would replace my iPad, but if i can't get my shows downloaded, its a no-go for me. I might even switch to dish if Direct no longer allows adding new clients to Geniego.
     
  9. prushing

    prushing Active Member

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    Feb 14, 2007
    How many devices are you at? You can check on the DTV website and it will list the clients in the My equipment -> Accessories (I think). If you are at 5, the max, then you can remove another one, but it has to have been active for 30 days to remove it. Call DTV if you aren't at 5 as there were some issues with accounts 1-2 months ago and maybe yours didn't get fixed.
     
  10. tsmith167

    tsmith167 Cool Member

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    Jul 28, 2007
    Part of my problem may be that I went to combined billing with Att. Under my equipment it only shows my dvr's. It shows under features that I have genie go mobile dvr service. I called them a couple of days ago and got elevated to a supervisor and she said she would call me back the next day after doing some research but could not solve on the phone. She never called me back.
     
  11. tsmith167

    tsmith167 Cool Member

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    Jul 28, 2007
    Has anyone added a new mac or pc in the last couple of months?
     
  12. tsmith167

    tsmith167 Cool Member

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    Jul 28, 2007
    Okay, from what I can tell, my iPad and iMac are connected. It does not ask for my email address and password. So, I try to get it to forget this computer and it asks for email and password. It will not let me use my att log in credentials because it is a user name and not an email address. And it won't take my old email address and password because it has been changed to the att user name and password. So, if I am correct, the iMac and iPad are operating under the same directv email and password. When I try to add the new macbook using the old directv email and password, it won't add because it doesn't exist anymore and when I add it under the att user name it won't add because the genie go system is linked to the directv email and password. This is my working theory and I can't not find a solution. Any help would be great!
     
  13. tsmith167

    tsmith167 Cool Member

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    Jul 28, 2007
    Spent an hour with tech support today with no help. Did get some interesting info though. Geniego is now incorporated into the Genie itself when you get the newest software update. Some have it now. It rolls out to customers at various times. If you have a Geniego hooked up though, you will not get the software update. He said this would not solve my problem, but I may disconnect my Geniego and see when I get the new software if it fixes my problem.
     
  14. trh

    trh This Space for Sale

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    Nov 2, 2007
    NE FL
    It should be interesting to see who accurate this information turns out to be.
     
  15. NR4P

    NR4P Dad

    6,535
    323
    Jan 15, 2007
    Sunny Florida
    GenieGO was always set up for email ID's. I wonder if the code was ever updated for AT&T ID's?
    I wonder if tsmith167 could change the AT&T User ID to an email address, the old Directv log in, if that would correct things?

    It's stories like this is exactly why I knew to stay away from the combined billing.
    I learned my lesson when I had an AT&T landline combined with cell and glad I went back and split them up.
     
  16. tsmith167

    tsmith167 Cool Member

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    Jul 28, 2007
    I might try changing my att password to my email or delinking the accounts. For today, I completely removed all Geniego equipment and will wait a few days to see if my Genie downloads new software. I am curious if anyone has the new software.
     
  17. dennisj00

    dennisj00 Hall Of Fame

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    Sep 27, 2007
    Lake Norman, NC
    I had to synch my ATT password to my DirecTV password. Same old usernames (or phone # on ATT account).
     
  18. HoTat2

    HoTat2 Hall Of Fame

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    Nov 16, 2005
    Los...
    Say, anyone else experiencing their GG (a GG1 here) offline or something for the past few days?

    My three LED GG1 has been sitting with the status light in amber, network light blue, and activity light blank for the past several days now.

    Anyone know if it's DIRECTV's servers or is this GG likely toast? Reboots do no good.

    Could the transition to a integrated GG on the Genie (have an HR54 here that recently received a big firmware update a few days ago) have something to do with this?

    Thanks for any suggestions. ..

    Sent from my SGH-M819N using Tapatalk
     
  19. trh

    trh This Space for Sale

    7,160
    632
    Nov 2, 2007
    NE FL
    My GenieGo 1 has been working fine. I had about a week last month where one of the lights was amber several times each day, but those cleared up w/o any actions on my part.

    But I transcoded several shows last night, transferred them to my tablet and watched them today (via the stand-alone App). No issues at all.
     

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