GenieGo will not download.

Discussion in 'DIRECTV Connected Home' started by dazed&confuzed, Oct 5, 2014.

  1. Oct 5, 2014 #1 of 12
    dazed&confuzed

    dazed&confuzed AllStar

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    I have the GenieGo App installed on my Samsung Tablet,
    I can get programs to process and they show up in the list to download.
    But I can't get them to download.
    Also when I run the GenieGo App on my phone the programs that have been prepared from the tablet do not show up on the phones list?

    Newbie Questions:
    Are the programs prepared differently between a Samsung Tablet and a Samsung phone?

    I was told once that you could download a program to one device and then transfer it to another by copying the file from one device to another.
    If I prepare a program and download it to my laptop (Windows) will it play on the tablet?

    UPDATE:
    I was able to download it to the phone but when I tried to copy it through the computer it showed that the folder was empty. Yet file explorer on the phone shows the files?
     
  2. Oct 5, 2014 #2 of 12
    peds48

    peds48 Genius.

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    a program will prepared only once and it can be downloaded to any device
     
  3. Oct 5, 2014 #3 of 12
    dennisj00

    dennisj00 Hall Of Fame

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    A transcoded program can be downloaded to any supported device. But you can not copy between devices.

    Reboot your GG -- a 30 second reset (hold for 30 seconds) may help.
     
  4. Oct 5, 2014 #4 of 12
    dazed&confuzed

    dazed&confuzed AllStar

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    Rebooted the GG, The movie shows ready to download, yet when i select "download" it does nothing.
    Downloads to the phone just fine.
     
  5. Oct 5, 2014 #5 of 12
    dennisj00

    dennisj00 Hall Of Fame

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    Something is wrong with your network . . . are you sure the iPad isn't on a guest or some other network?
     
  6. Oct 5, 2014 #6 of 12
    dennisj00

    dennisj00 Hall Of Fame

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    Edit: I re-read and it's not an iPad . . . are you sure the Android device is supported?
     
  7. Oct 5, 2014 #7 of 12
    dazed&confuzed

    dazed&confuzed AllStar

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    I think that technically it isn't. It's a Samsung Galaxy S3 running 4.4.2. I was really hoping that since after the update the program actually loaded on the tablet that it would work properly :-(
    Guess not, probably about the time i get a new tablet D* will get this one working.
     
  8. Oct 5, 2014 #8 of 12
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    It might be worth a shot deleting and reinstalling the app on the tablet.......
     
  9. Oct 7, 2014 #9 of 12
    shmed

    shmed New Member

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    1 person likes this.
  10. prushing

    prushing Active Member

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    Yep the 4.4 android will not work unless you specify the location

    Sent from my SCH-I545 using Tapatalk
     
  11. dazed&confuzed

    dazed&confuzed AllStar

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  12. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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