I've had Dish Network with their "Everything" package for about 13 years. It used to be that when you call Dish customer support, you would get someone who spoke and understood the english language fluently, not anymore. It seems that the last few times, I've gotten someone at an overseas call center. You can always tell, no matter how they try to mask it. My Dish account is setup for auto pay, so I normally don't pay attention to it. However, I noticed that it was like $142 and had gone up by about 4 or 5 dollars the last couple of months. I tried to log onto my account online, since I'm on paperless billing. I get a message telling me that they are having problems with their web site and to try later. So I call the toll free number and their overseas call center tells me that the reason it went up was for an extra receiver that I have.. huh? that receiver belongs to me, why am I being billed for it now? No explanation. Today, I'm seriously thinking of dumping Dish, simply over their overseas customer support that I've received the last couple of times I've had to call, plus their prices.. Today I'm looking at my account online, they apparently have their web site fixed... When I first got HD, it was $10 per month. Today, I notice on my account, they are charging me $10 for Gold HD and another $10 for Platinum HD. Huh? why am I paying both? So I call their toll free number again.. numerous times.... no answer! Huh? I check the number on their web site, call again, no answer... Then I notice on their web site that I can get "Live Chat"... Another overseas call center... you can always tell, especially from the canned responses they give. But this person wants to argue with me that the price of my service has not gone up.. and also wants to argue with me that I never paid $10 for HD service.. Then he tells me to wait a minute and let him check to see if there are any "promotions on your account". Then he comes back with Congratulations, you qualify for Platinum HD free! Huh? What? if that's the case, why did I have to call to get that little promo? and when did they raise HD access by $10? And if it's free to me, why have you been overbilling me all this time? Why? And why can't I get through to your toll free number? The guy gives me another number to try.. still no answer on that number either. so the guy just keeps congratulating me for qualifying for the free Platinum HD promo... I get frustrated and disconnect. Is this Dish's standard practice? I guess I should pay closer attention to my auto-pay bill, but I was hoping they would be a bit more honest. Is Direct TV any better?