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Getting HD DVR Discount

Discussion in 'DIRECTV General Discussion' started by NateCohen, Oct 8, 2007.

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  1. Oct 8, 2007 #1 of 23
    NateCohen

    NateCohen Cool Member

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    Feb 18, 2007
    Hey guys I have a question. I signed up for DirecTV about a year ago. When I first signed up I got a H10-100 receiver with HD Access.

    Within the year I have been with DirecTV I have been a great customer. I first started with the Premier Package, but switched a couple months later. I then ordered the Nascar HotPass and the NFL Sunday Ticket w/ Superfan.

    Do you think I would be considered a good customer to call and try to get a HR-20? I don't even want a free one. I'm willing to pay $99.00 for one, but I just don't see myself paying $200-$300 for a receiver I'm leasing. I guess if I call and say that I might have a chance.
     
  2. Oct 8, 2007 #2 of 23
    PoitNarf

    PoitNarf New Member

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    Aug 19, 2006
    Give them a call and see what they can do for you. You risk absolutely nothing just by calling with a few inquiries.
     
  3. Oct 8, 2007 #3 of 23
    cgking114

    cgking114 Mentor

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    Mar 5, 2007

    Call and at the correct prompt say cancel service. you will then be sent to the retention dept. they will be the only one who can discount the HD-DVR.
     
  4. Oct 8, 2007 #4 of 23
    ExCavTanker

    ExCavTanker AllStar

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    Apr 22, 2007
  5. Oct 8, 2007 #5 of 23
    jsgiv

    jsgiv Cool Member

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    Sep 10, 2007

    I really think it depends on how nicely you ask when you call in. I've been a customer for the past 7 years. I've been able to "upgrade" to the newer DVR's by simply calling and asking. I know it has to do with your internal "rating", however. I've been told each time that I call in (and I'm not even asking..) that I'm eligible for these "upgrades" every 6 months (though I don't really upgrade every 6 months - more like once every year and a half :) ). The one thing they ask is for a renewal of my contract and usually shipping / handling charges. Some people have issues with renewing - I personally don't. I've had good service with them so - why not? ;)

    Good luck!
     
  6. Oct 8, 2007 #6 of 23
    nc88keyz

    nc88keyz Legend

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    Aug 12, 2007
    all they can say is no.

    I was able to achieve three HR20s for -40 after a 240 in bill credits. I had to pay $200 up front though, Its all about how nice you are and present your wants/needs to the retention specialist. I also required the new slimline dish, and 2 616s to make my install work.

    Again, all they can so is no. My success was achieved within the 1st call with a followup call to installation to make sure all the uncertainties were clarified.

    Kindness goes a very long way with directv. And no I didnt threaten to cancel. I never have. My two HD tivos were less than 100 for both after rebate, credits as well. I have been with directv since 2001 and pay about 85 a month. Keep in mind, 25 is mirror/leasing fees. No PPV, Sportsfan, SeasonTicket etc. No Premiums. Just the HD Pack and 2nd package. I dont even know what it is called these days.

    Best of Luck/Be Nice/Achieve Results
     
  7. Oct 9, 2007 #7 of 23
    Grip Gambler

    Grip Gambler Cool Member

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    Sep 17, 2007
    With all the new HD orders, DirecTV probably isn't going to be willing to negotiate a ton on one of their biggest products... You can probably get it down to $199 if you have been a good customer thus far, though remember you're still under another year contract... (leased advanced recievers have 2 year contracts). If you are just not going to pay just because it's a leased reciever, even though it's greatly reduced in prices from the owned price... then purchase an owned HR20 @ $749..
     
  8. Oct 9, 2007 #8 of 23
    paulman182

    paulman182 Hall Of Fame

    4,847
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    Aug 4, 2006
    You are either wrong, or something has changed since August. In August the regular CSR gave me the "pay shipping only" deal.

    I have gotten two HR20s free and never had to threaten to cancel. For me personally, I think it would be dishonest to do that unless I really intended to.
     
  9. Oct 9, 2007 #9 of 23
    surfbird

    surfbird Legend

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    Sep 9, 2006
    something has changed is correct & the $199 is more of what you are looking at.. + delivery & handling..
     
  10. surfbird

    surfbird Legend

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    Sep 9, 2006
    very good info but still 2 yr contract, only some areas had a swap out for reduce amt of commitment.
     
  11. loowaters

    loowaters AllStar

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    Jun 4, 2007
    Talk to someone in retention as already mentioned. If you have to, play the other providers against them describing what you cable company or E* can give you. I did this just last week and now have an HR20 coming at a net cost of ZERO. $99+19.95 (delivery) - 1 yr free HD programming (9.99/mo.). It cost me a new two yr. commitment but that wasn't going to stop me from doing this.
     
  12. scoutstang

    scoutstang Cool Member

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    Jul 4, 2007

    loowaters, you did much better than I did. I just called yesterday to upgrage my H20 that I got last year to a HR20. The CSR gave me the $299 price and wouldn't even discuss discounts. I asked to be transferred to Retention, and she told me that Retention is only handling cancellations. I said fine, I want to cancel.

    I talked Retention and advised them that I've been a customer since 1999 and that I've always paid my bill on time. The Retention lady knocked off $100, and then I asked her about programming credits, so she gave me 3 months of HD for free.

    I caved in at that point, but through the course of scheduling the install, I guess because I was nice, she gave me another $5 credit for 6 months, took off the price of shipping and handling, and gave me 3 months of Showtime for free.

    I didn't do as well as I had hoped price-wise, but at least I'm not paying $299!
     
  13. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
  14. hobie346

    hobie346 Icon

    688
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    Feb 23, 2007
    I called back in August and asked about upgrading my HR10-250 to the HR20 and was told it would cost me $299 plus S&H. I said thanks but no thanks. I then called the next day was was quoted $0.0 since I had the protection plan. I then asked about the slimline upgrade and was quoted $0.0 because I had the protection plan. I then upgraded an old, old RCA SD box that I've had for over 10 years to a new H20 for a cost of - you guessed it - $0.0. None of these upgrades had any S&H costs added to them. I've been with D* since the first day in '94. I still have that old POS RCA box.
     
  15. tvl76

    tvl76 AllStar

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    Dec 7, 2006
    I called and scheduled the free upgrade and install to the 5lnb dish. I already had (2) H20's and an HR10, so I told them that I only needed the dish at this time.

    But after the installers failed to show up for the first scheduled install, broke an irrigation pipe, left behind the empty box and packing and wire clippings, did not remove the old dish, etc, etc. My subsequent conversations with retention resulted in an HR20 for $0.00, MLB race to the pennant for $0.00 and HD fee waived for 6 mo.

    I was nice about it and so were they. I told them that I was aware of some people getting the HR20 for free and I would feel better if I could get similar treatment.

    I don't have a problem with the 2 yr commitment, D* is the best choice anyway.
     
  16. rebaztec

    rebaztec Legend

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    Apr 14, 2007
    Gospel here...every six months you can grab a new box for shipping and handling. I've been told that time and again when calling for a deal. Two more months to go and then HR10, you are outta here!:grin:
     
  17. loowaters

    loowaters AllStar

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    Jun 4, 2007
    The next day I checked my recent account activity online and it showed the charge coming as $199 for the HR20. I agreed to $99 so I called and said, "What up?" I had the name of the retention rep and time I spoke to her so I passed that along and the CSR gave me a $100 immediately to get me down to that $99 agreed upon price. I saw that on reflected on my account online before I got off the phone with him. I was nothing but honest about my offer and I don't know if he double checked my offer with anyone but if the best you can do is $199 on one day and would like another hundred knocked off the next... I'm not sayin', I'm just sayin.;)
     
  18. fleadog99

    fleadog99 AllStar

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    Jul 14, 2007
    I called today to ask about getting hd dvr. Steps taken:

    1.) During Prompts cancel service.
    2.) told CSR I am not sure why it went here but can you help me anyway?
    3.) Told him I would like to deactivate some receivers I do not use anyymore (which was true)
    4.) told him I wanted to change my HD receiever to a Hd DVR receiver
    5.) Asked him any discounts ther is, I told him my nieghbor back in August told me he got his for just shipping cost. The CSR said I am not sure what happened in that case but could not do that. But said he will try to do anything he could to get a discount.
    6.) He said price was 299, but could give me a discount price of 199.99,
    7.) Asked him is there a way to discount my programming to off set pricing.
    8.) He said sure I can give free HD access for 6 months. Since he noticed I already have other discounts on my account ( which is true, the ST plus superfan is discounted, also my premierw package is dicounted for 12 months)
    9.) he said with taxes and S&H it was 234.00 plus free HD access for 6 months.
    10.) scheduled appt. for Oct. 22, went online to verify account activity
    11.) rescheduled appointment for Oct. 12.
    12.) Sometimes when they schedule they look for the best available, but online updates regularly also. I saved some money and got appt. 10 days sooner.

    I hope this helps someone: I saved some money at least the price through ebay and it will have no trouble activating.


    EDIT:

    I was reading on these forums about getting a free dvr with coupon code: DVR4U2 I thought this was for the HD dvr but only DVR went through the online ordering process, called up D* to cancel intitial order of HDDVR, I told CSR I received a special coupon for free hd dvr, she said only see the order for the regular DVR. I said that's funny she said I see the other CSR gave you a discount she said since there was a problem she gave me 99 credit, under account activity it shows for customer retention. so in all I got the HDDVR for 99.00 woo hoo.
     
  19. Grip Gambler

    Grip Gambler Cool Member

    12
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    Sep 17, 2007
    You're right, it is still a 2 year contract if you go with the leased reciever. If you're getting a new reciever are you really planning on leaving within 2 years anyways? People act like the commitment is a huge deal, but if you're switching companies every year, then maybe the companies aren't the ones with the problem?



    From what I understand, that offer is only available to some customers based on your standing with the company...
     
  20. chunon

    chunon New Member

    8
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    Aug 28, 2007
    Talked to retention. Told them I was thinking about switching to E*. Quoted the free HD DVR upgrade and the 6 months free of HD service.

    Got the HR20 for $99 with 1 year free of HD service. So basically it is a wash. I followed the script was very friendly and cordial. Kindness does work apparently. I have been a customer for a little under a year and have the monthly service plan. Overall I think I got a pretty good deal. What say you ?
     
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