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Getting the 920 Error Message on Both Devices

Discussion in 'DIRECTV General Discussion' started by se4b4ss, Aug 17, 2009.

  1. se4b4ss

    se4b4ss Cool Member

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    0
    Feb 28, 2006
    I have recently started getting the 920 error message on both receivers in my house. I read a few threads but still don't know exactly how to resolve my particular issue. I have an HD DVR in the living room and a HD receiver in the master bedroom, both of which occasionally display the message.

    When I check my signal strengths, they look like this:

    119 tuner 1 and 2:

    1-8 all N/As
    9-16 all N/As
    17-24 N/A N/A N/A N/A N/A 95 0 97
    25-32 0 98 0 97 0 98 0 100

    so it looks like the odds are at 0 and the evens are strong. Not sure what that means though.

    I did have a pool recently installed in the back yard and the grounding wire was a bit loose and cruddy so I brushed away all the corrosion and reconnected it nicely. That didn't change the above results.

    I'd guess I have a good view of the 119 satellite based on the strong even numbers but am unsure how to address the weak odd numbers.

    I do not have a service contract nor do I want one. :) I like to fix issues on my own (or with the help of a community like this.) Could this be a case of a bad LNB? I have read a few threads of folks buying the $30 3LNB and installing that. How do I know if that part will work with my current hardware?

    Any help is greatly appreciated.

    Steve
     
  2. Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008
    What type of dish do you have and is there a multiswitch? That's a guide issue error. Usually it happens when the dish type is wrong in the setup.

    You can turn your receivers to a channel from the 101 to help clear the error but with the odds that low you either have a bad cable, connector or lnb/MS.
     
  3. se4b4ss

    se4b4ss Cool Member

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    0
    Feb 28, 2006
    I am attaching some pics.

    signal strength on 119
    satpics1.jpg

    grounding wire after cleaning
    satpics2.jpg

    dish 1
    satpics3.jpg

    dish 2
    satpics4.jpg
     
  4. Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008
    Ok so you have a sidecar are they both DVR's? Chances are it's an LNB issue with the side car. I missed the 2 ird's so either way you wouldn't have a MS.
     
  5. se4b4ss

    se4b4ss Cool Member

    16
    0
    Feb 28, 2006
    See above.
     
  6. se4b4ss

    se4b4ss Cool Member

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    Feb 28, 2006
    Dish type is set to Slimline 5.
     
  7. se4b4ss

    se4b4ss Cool Member

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    Feb 28, 2006
    In the living room:

    Satellite Dish Setup
    Dish type 04:Slimline-5
    Switch type 02:Multiswitch
    Tuners Dual
     
  8. Shades228

    Shades228 DaBears

    6,081
    46
    Mar 18, 2008
    With no MS and no obvious issues with connectors at the dish I would say it's an LNB. I would order a slimline 5 rather then the sidecar lnb's.

    quick note there is a small cable that connects the sidecar. It is possible it came undone but it's unlikely.
     
  9. se4b4ss

    se4b4ss Cool Member

    16
    0
    Feb 28, 2006
    Ok, sounds like I need to get up there and check the connections first and then order a slimline 5 LNB.

    Do you have a link to that part? I want to make sure I get the right one.

    Also, is there an existing thread or other resource that may help me convert from the sidecar to the 5 LNB?

    Thanks,
    Steve
     
  10. davring

    davring Hall Of Fame

    6,417
    1
    Jan 13, 2007
    D* has been replacing those side car dishes for N/C, call them.
     
  11. se4b4ss

    se4b4ss Cool Member

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    Feb 28, 2006
    On the phone now. Thanks.
     
  12. se4b4ss

    se4b4ss Cool Member

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    Feb 28, 2006
    They are coming out on Saturday to upgrade the dish for $0. Thank you for the help.

    I will post up after the new dish is installed.

    Thanks again,
    Steve
     
  13. Mertzen

    Mertzen Hall Of Fame

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    Dec 8, 2006
    Just make sure you get a whole new dish since nothing but the mast is interchangeable and check signals on 103 and 99 before the tech leaves.
     
  14. se4b4ss

    se4b4ss Cool Member

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    Feb 28, 2006
    Will do. What are the minimum numbers I should accept?
     
  15. BattleZone

    BattleZone Hall Of Fame

    8,969
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    Nov 13, 2007
    High 80s to low 90s is ideal. DirecTV will officially accept numbers in the 70s, but most of us here (and several are techs) agree that that's not really good enough, as it reduces your margin against rain/cloud fade.
     
  16. se4b4ss

    se4b4ss Cool Member

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    0
    Feb 28, 2006
    Ok, thank you.

    What do you guys think they will install? 3 or 5 slimline? Something else? BTW, I am in McKinney, TX, just north of Dallas.
     
  17. drpjr

    drpjr Icon

    763
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    Nov 23, 2007
    Sakatomatoes...
    Could someone confirm for my future reference that the side car dish uses a 2" mast? I have had to do the pvc pipe work around for mismatched mast diameters a couple of times and can never remember which is which.
     
  18. se4b4ss

    se4b4ss Cool Member

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    Feb 28, 2006
    Hi jack!
     
  19. CCarncross

    CCarncross Hall Of Fame

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    Jul 19, 2005
    Jackson
    2" OD Pipe, the OD is the important part.
     
  20. RACJ2

    RACJ2 Hall Of Fame

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    Aug 2, 2008
    If you really want to find out, you might try calling Mastec, the local HSP (972) 406-7500. They should be able to tell you.
     

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