I can't believe that a company can put something out with so many issues. My hopper locks up 2 to 3 times per week. This weekend it looked up in the middle of a viewing a PPV movie and then the next night while we were watching the DVR. Last week I had a Joey loose it's authorization and I had to call into dish and get it fixed. This little procedure took 3 call transfers and about 25 minutes. My directv system that I had before with whole home DVR never locked up on me once in 2 years.