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Going back to Directv

Discussion in 'Hopper System Support Forum' started by prentp, May 7, 2012.

  1. May 7, 2012 #1 of 29

    prentp New Member

    Dec 18, 2008
    I can't believe that a company can put something out with so many issues.

    My hopper locks up 2 to 3 times per week. This weekend it looked up in the middle of a viewing a PPV movie and then the next night while we were watching the DVR.

    Last week I had a Joey loose it's authorization and I had to call into dish and get it fixed. This little procedure took 3 call transfers and about 25 minutes.

    My directv system that I had before with whole home DVR never locked up on me once in 2 years.
  2. May 7, 2012 #2 of 29

    kaminar Mentor

    Mar 25, 2012
    If you had service less than 2 years ago, make sure to call the Reconnects Department @ 800-531-5000. If more than 2 years, same telephone #, but Sales Department.

    Good luck!

  3. May 7, 2012 #3 of 29

    domingos35 Icon

    Jan 11, 2006
    so go back then
  4. May 7, 2012 #4 of 29

    MysteryMan Well-Known Member DBSTalk Club

    May 17, 2010
    I've seen other's post problems with their state of the art Hopper and Joey system. Apparently DISH is having it's share of issues with their receivers. Gives a whole new meaning to "no provider has it all'. ;)
  5. May 7, 2012 #5 of 29

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    Wow. He's providing specific information which may help Dish in improving their products.
  6. May 7, 2012 #6 of 29
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    Apr 17, 2003
    Yes, he is. And it is appreciated. But he is still leaving.

    I wonder why my Hopper/Joey setup isn't as buggy as the ones in some of these complaint threads. Not everyone is having these problems.
  7. May 7, 2012 #7 of 29

    prentp New Member

    Dec 18, 2008
    I tried this evening to work with dish tech support and din't get anywhere.

    This evening I had Prime time anytime running and 2 other satellite channels being recorded. My wife was watching a recording on a Joey while I was watching a recording on the hopper. When I contacted tech support I went into the menu which was sluggish and within 5 minutes video playback froze for the wife and I couldn't get back into my recording. The technician from Dish said he couldn't do anything while recordings where enabled so he told me to reset it again and call back when nothing was recording.
    My issue is 3 tuners isn't enough but there is now way I'll pay for a second hopper I'd rather pay a large early termination and get rid of this stuff.
  8. May 8, 2012 #8 of 29
    Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    Jan 7, 2005
    Kittrell, NC
    Confused a bit now... Is your real issue the 3-tuners OR the earlier problems you were talking about?

    IF the problem was 3-tuners... did you not know this when you signed up? It's not like this was disguised anywhere.
  9. May 8, 2012 #9 of 29

    prentp New Member

    Dec 18, 2008
    The real issue are the lockups occuring with the hopper. I figured going into the new contract I would add a second hopper if I needed more tuners, I had no problem with that.

    The problem is its very difficult for me to consider spending more money to get a second hopper when the one I have is locking up so frequently. I have had to reset my hopper for video freeze ups 3 out of the last 4 evenings and since installation it has locked up at least once a week.
  10. cac303

    cac303 New Member

    Apr 17, 2012
    I hate that you are having this problem, but just so that you have context, it is not something that seems pervasive. I have had 2 hoppers for a month, and had almost no issues with them. (1 lockup, video playback froze once for about 90 seconds then resumed on its own, and occasional sound drop outs when I skip back.) Other then that, both have been rock solid. Maybe you just got a lemon and need to get it replaced.
  11. 3HaloODST

    3HaloODST Godfather

    Aug 9, 2010
    Well, all I know is that my 2H/2J system is perfectly stable, only about 1 lockup on one of them. So not sure what's going with you (or what you're doing.) I'm also happy because I didn't do the silly thing and expect 1 Hopper to supply 4 TVs in the house. A lot more room with 2H/2J on 4 TVs. Even if I were having lockups, I wouldn't be silly enough to pay a huge ETF rather than have Dish replace the Hopper. I also wouldn't be silly enough to justify a huge ETF over simply paying a much smaller fee to get another Hopper and give myself more breathing room.

    Just my 2c though.
  12. duffasaurus

    duffasaurus Cool Member

    Aug 16, 2008
    If I was having this type of problem and was willing to pay a big early termination fee to go back to Direct, I would have called for a tech visit! I seem to smell a troll?? :rolleyes:

    P.S. I had my Hopper/Joeys installed the day after release and have had no problems. Believe me, I've really put the equipment through it's paces!
  13. prentp

    prentp New Member

    Dec 18, 2008
    I'm definately not a troll.

    I wanted to thank the people who had given me some things to try and I realize that there are people that have just as many issues with Directv as I have had with Dish network.

    I have decided Directv Whole home dvr system works better for my situation and it's easier to keep the wife happy when the frozen receiver doesn't stop video on all the tv's watching satellite as the Hopper/Joey does when the hopper freezes.
  14. 356B

    356B Icon

    Oct 11, 2008
  15. EmSurfer

    EmSurfer New Member

    May 20, 2012
    I have been with Dish for about 6 years now. My Parents had Dish for about 2 years and went to DirecTV and it's been tolerable for them for about a year now. Not sure why you came to Dish when you already had a whole home DVR with DirecTV. Especially trying to adopt new technology in the Hopper that has only been out about 2 months. I just upgraded to the Hopper about 3 weeks ago and have had minor issues to be expected. Good luck to you with DirecTV.
  16. P Smith

    P Smith Mr. FixAnything

    Jul 25, 2002
    W.Mdtrn Sea
    I'm thinking it's a heat.
    Different boxes in different room conditions ...

    Measured with open cover and custom heat-sink (4x bigger): the CPU has temp 60C/140F; what will be if origin small heat-sink installed ? And HDD contributing to the heat if the cover will be on place.

    Going into technical details: that resin compound between sink and top surface of CPU (it is unusually small) is not best thing to help to prevent overheating too.
  17. Jhon69

    Jhon69 Hall Of Fame

    Mar 27, 2006
    Central San...
    That would make 2 cents to me also as with 2 Hoppers gives you 6 tuners,but during Primetime 1 tuner would record the 4 networks,while the other 5 tuners do something else for a total tuners going at night would be the same as 9 tuners during Primetime,WOW! that's alot:eek2::)
  18. P Smith

    P Smith Mr. FixAnything

    Jul 25, 2002
    W.Mdtrn Sea
    I think, it should be standard feature for any DVR (regardless, if it have one or more tuners): combine all recording channels from one transponder into one tuner and allow to use second/third/etc for other scheduled/live recordings.
    From technical point, everything in there to make such decision by FW.
    Question is: would someone implement it ?
  19. 3HaloODST

    3HaloODST Godfather

    Aug 9, 2010
    That's a great idea but sadly I don't think Dish will ever do it :nono: .
  20. Worn

    Worn Cool Member

    May 11, 2012
    I've had 2 hoppers and 2 joeys with no problems for two plus weeks now. I will say that the receivers and remotes are 10 times faster than direct. Our Joey in the master has even been blocked by my wife's stuff and the remote still communicates. Direct can Bragg about their sports programming, but if it takes me 5 or more seconds to change the channel, I've missed out on a big play.
    It seems like dish would send you another receiver if you're having problems. Did they offer you that?

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