After 12 years, I am leaving D*! Deciding factors include; -post card received for 'Free HD for 24 months', then noticing credit was off my bill(after 3 calls to CSRs was told each time that Free HD was no longer offered, and an email to 'Customer Advocate Team' who offered 12 months credit for HD on my bill, and then gave me the 'guilt trip' speech for calling about it. Also told me D* didn't have to give me anything.....and that D* 'never promised to be the least expensive service'). -SLOW response DVRs(tried several times to get an upgrade, but to no avail). -$110 D* each month vs. $39.99 with cable company(with FREE HD, locked in for a year). Congrats D*! I was your customer to lose, and you succeeded!