After spending way too much time on the phone with DirecTV, it has come to the point that I have no other choice but to part ways with them. It really is ashame cause for the most part the service itself is not the issue. Rather the problems mainly lie with Ironwood Communications their install company. I do place some of the blame with Direct for two reasons. First the confusion regarding which dish would be installed for my HD-DVR upgrade. I know the 3LNB will work for me due to the DVR not being MPEG-4 compatible however I was told the 5LNB would be installed so I would be ready for the new DVRs whenever they come out. Truth be told if I would not have to deal with the nightmare that is Ironwood Communications again when the 5LNB dish would have to be installed I would not be bothered at all by having the 3LNB for the time being. Second issue is Direct's repeated broken promises regarding fixing this issue. Numerous times I have been left waiting for a call back from either Direct or a supervisor from Ironwood Communications. I have simply reached a point where I will not pick up the phone again to call them regarding this matter. I shouldn't have to. Now all that being said, which is the better alternative for HD programming? I know Dish has more HD channels available but are they really worth it? Secondly does anyone know if Dish uses the same install company in the Philadelphia, PA area?