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Goodbye everyone

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Farns01, Dec 22, 2008.

  1. Ken S

    Ken S RIP

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    Feb 12, 2007
    No, that's the one...they state it will be replaced at no charge. If there were some obligation necessary they would need to list it there...or risk violating FTC regulation and state consumer laws.

    Now, if you ask me does it happen? I don't doubt it...but the people affected should complain and get their accounts corrected.
     
  2. jdspencer

    jdspencer Hall Of Fame

    6,645
    13
    Nov 7, 2003
    I beiieve that Dish Network has also had their share of problems with hardware. Otherwise, why is there a support forum here.
    http://www.dbstalk.com/forumdisplay.php?f=72

    BTW, my DirecTV hardware hasn't given me any problems.
     
  3. rsblaski

    rsblaski Icon

    828
    4
    Jul 6, 2003
    Southern Nevada
    Just curious...why in the world would you switch from the perfect Dish system to the crappy D*??
    I'm sure you did due diligence and researched D* service before making a two year commitment. If you checked this site, you would have found that no one is happy with D* and are only staying due to the 2 year commitment. It's a shame that no one here will offer any advice as to how to deal with D* problems.

    Now seriously, if you can post a new thread and give a detailed description of your problems, I'm guessing that someone here will offer a suggestion that will make you as happy as the great majority of D* subscribers.
    Please don't take offense at my opening comments...sarcasm is alive and well on these forums. ;-)
     
  4. BenJF3

    BenJF3 Godfather

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    Sep 12, 2008
    I believe the 2 year commitments are one of the biggest stumbling blocks for satcos. I don't even see why they need them anymore since you are leasing the equipment anyway. As far as I'm concerned, if I'm not getting the service I'm paying for then I should be able to cancel without penalty. I should not have to jump through hoops to get it "fixed". I believe the company should be afforded the opportunity to correct the issue and if they can't within a reasonable amount of time, then you should be able to walk away.
     
  5. MIKE0616

    MIKE0616 Godfather

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    Dec 13, 2006

    If your utilities (electricity, gas, phone, or high speed internet) goes out and is unusable, I am sure you just keep on paying, don't you? Service need not be available for the price, need it?


    The claim is made that they have a high investment in providing installation services, just as the cell companies were doing. The cell companies have been raked over the coals about the "early termination fees" and you can look for that to happen in the near short-term to the satcos as well.

    Had an interesting conversation with the consumer protection folks at the state AG's office and they are of the view that if a company cannot and will not provide services you are being charged for, the contract for ETFs do not mean diddly. Contracts work both ways, the satcos must provide their end of the bargain as well as the consumer, they have no exemption from that fact, although the fanboys may say otherwise.
     
  6. BenJF3

    BenJF3 Godfather

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    Sep 12, 2008
    Exactly my point, but these companies usually make it difficult for you because they charge you the fee automatically via direct debit or unauthorized CC charges. If you dispute and don't pay they start hitting your credit report with negatives. There are tons of reports of this all over the net. They basically push up and virtually extort you for payment regardless of your side of the story because they know in order to fight them you'd have to go the route of the court system. They know the average consumer figures it's not worth it to pay for a lawyer, go to court, lose time off at work, etc. versus just paying the early termination fee. The contracts are setup in such a manner that there is almost no out.

    Another point about equipment fees is that cable leases all their equipment and replaces it free when it goes on the fritz so why can't satcos? I think the consumer should have the option of paying anon-refundable install fee up front in order to get sat service without a contract and equipment should be handled as it is by cableco's. You send in a defective unit and they send a replacement. If the customer opts to have the free install and commit to a contract then they can still have that option.
     
  7. RobertE

    RobertE New Member

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    Jun 9, 2006
    Can you go over your setup end to end.

    Dish type: (sidcar, slimline or swm)
    How many lines from the dish
    Any other receivers in the house
    External multiswitch
    Any splitters, diplexors or other "stuff" in your lines.
    Is your OTA fed to your HRs separately or diplexed?
    Lastly, can you post your signal levels using this matrix for both tuners

    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 # # # # # # # #
    9-16 # # # # # # # #
    17-24 # # # # # # # #
    25-32 # # # # # # # #

    Satellite transponders (3 total at 110º)
    [A few HD channels, also beamed from 99 & 103º until 2009]
    1-8 NA NA NA NA NA NA NA #
    9-16 NA # NA # NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA # # #
    25-32 # # # # # # # #

    Satellite transponders (6 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(c)) [or 103º(b)]
    [National HD channels]
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    17-24 NA NA NA NA NA NA NA NA
     
  8. rotohead

    rotohead Legend

    236
    5
    Nov 28, 2007
    Reno, NV
    I have a friend with Dish that has had so many problems with equipment, CS, billing problems over a full two years commitment that don't compare to the OP's problems. He's had me over to help switch to Directv (HR21-700) and after about four months he's sold. Absolutely no major problems that can't be solved with alittle effort (similar to my experience with D* over the past 11 years). He doesn't post on this site about problems with Dish or with his satisfaction with D*.
    Just shows that one person's experience with either Dish or D* doesn't define the product overall.
    I don't understand the point of posting a 'Goodbye' in a situation like this. If you're unhappy with D* go ahead and make a change. Seems ego driven to make posts like that. Maybe just a reason to increase post counts.
    Flame away...
     
  9. celticpride

    celticpride Icon

    971
    1
    Sep 6, 2006
    I dont trust directv anymore 2 years ago i returned a defective hd dvr and they extended my commitment to september 2009, and yes i have the protection plan! well guess what unbelievelby they just did it again for a second time!!! i just returned a hr21-700 that was bad and after being promised by 3 different csrs that they would not extend my commitment because i have the protection plan ,well i just found out they extended my commitment until december 2010, boy am i mad.:mad: now my next plan is to reduce my programming and give them them as little money as possible,in the spring after the nba league pass is over i'll switch to verizon fios, unless D* gives me a deal on there new hd tivo ,problem is their new tivo may not be released by then. I'M TIRED OF BEING LIED TO BY DIRECTV!!!!!:nono2:
     
  10. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

    4,493
    52
    Aug 16, 2006
    Original Poster - Do you plug your DVR into a GOOD surge protector? I'm wondering if you have bad power spikes messing things up.

    Also curious if you have your DVR networked to your router (wired or wireless) and if you have a phone cord connected. It shouldn't make any difference, but you never know.
     
  11. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Folks .. I just did a little thread clean-up .. Please, the original poster has a real problem and there are some folks trying to help ...

    Let's try and keep this thing on topic so that I don't need to close the thread altogether ..
     
  12. rudeney

    rudeney Hall Of Fame

    4,266
    1
    May 28, 2007
    I had a very similar problem this past summer and it turned out to be a loose coax connection. Apparently, intermittent signal problems like this drive the HR2x nuts. The HR20 in the living room had been plagued with occasional blank recordings and brief 771 errors when changing channels, but I figured it was just the "typical" flakiness of the HR20. In August, I added another HR20 in the kitchen and when I connected it to the multiswitch, I must have disturbed that loose connection on the coax feed to the living room HR20's and because tuner 2 went out completely. After I fixed it, all my previous problem with blank recordings, sluggishness and 771's went away.
     
  13. Farns01

    Farns01 Cool Member

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    0
    Aug 20, 2007
    I did extensive troubleshooting to my system. Not sure which dish type I am using from your list. 3 lines off the dish to the multiswitch. 3 lines coming into the housefrom the multiswitch. No diplexer or splitters, the two receiver lines hooked to a Monster Power EP IR 3650 then go to the HR20-700. I run 1 single cable to an old Sony HD 300 I use very rarely because I like to keep it available. My receivers OTA tuner is attached to a different antenna installed in my attic.

    My problem is in Dec I've tried to record about roughly 40 programs and only 4 work. The ones that don't work go to Delete/Do Not Delete when I hit play. I trying to record a lot of programming because I work 4-midnight and don't have TV where I work. So I try to catch up after work or the next day before work. My other biggest problem was the ATSC tuner was disabled. When 0x29b was installed I lost the ability to access any functionality of working with the OTA tuner. I didn't really discover the DVR problem until Dec when I was out of town on work and programmed to record a bunch of Primetime programming while I was gone to find out nothing worked when I got back. Working with their CSR they were unable to resolve the OTA tuner problem by doing all the resets and even unplugged the power on the receiver for overnight. They gave up and said oh well we really don't support that feature anymore. I finally got that feature fixed by some input from here as I posted previously. Now to the DVR problem, D* says the problem with my DVR is known bug and they are working on it. The temp fix is to reset the receiver and the records will then work. I have tried till I am blue in the face to explain that when I reset my receiver the recordings get deleted by my receiver. They have stopped listening to me, I had them schedule a service tech call on Friday Jan 2 . I get home from work at midnight on Dec 24 saying that they cancelled my service call because my problems are software bugs that everyone else is having and reseting my receiver will fix the problem. That is why I am so Pi$$ed off at them. They no longer respond to my request for support. After 2 months of yelling at a brick wall I took it on myself to find somebody to listen to me. I'm not an idiot, I worked on satelite communications for 15 years while in the Air Force, spent 10 years as a Computer network technician and engineer after the Air Force. I now work for AT&T as a communication technician and in 2009 will be working with a portable satelite communications terminal to support the Military. On Christmas I sat down and figured out that my DVR problem is tied to a defective Tuner #1. When I would do a reset of the receiver I look at both tuners and they would look good. For simplification purposes I'll say they were in the upper 80's and 90's. This last time before I did a reset I went back and looked at my tuners again. Tuner #2 is looking good and Tuner #1 is dead. Every position not an N/A was showing 0. Talking with D* tech support I told them what I have found and explained I have swapped the cables from the multiswitch between the tuners before and after the ballums with no change. I bypassed the filtering on the Monster Power box with no change. I took the satelite cable off the HD 300 and put on the tuner #1 with no change. I took the cable off the Tuner #1 and put it on the HD 300 and it works fine. When I do a reset on the receiver the tuner starts working. I knew sometime within 48 hrs it would die but I didn't know exactly when. While talking with tech support on the phone the tuner failed about 25 minutes after the reset. So the I'm scheduled for service call on Jan 6 now. That is until they decide my problem is again a software bug and they aren't going to do anything about it.

    Ron

     
  14. DarekP

    DarekP Cool Member

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    Feb 2, 2008
    You should have 4 lines connected from dish to the multiswitch.
     
  15. spidey

    spidey Hall Of Fame

    2,305
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    Aug 31, 2006
    Ron, Something to try more for discovery and possible elimination of issues. I am assuming the new cables are all RG6?

    1) Power down the receiver by completely unplugging it from the wall sockets
    2) Disconnect the OTA cable from the HR
    3) Disconnect cable from the old receiver
    4) Swap the cables from tuner 1 and tuner 2.
    5) After 30 minutes of being powered down plug receiver back in ( sometimes receivers need a full power off of 15 minutes or more )

    After bringing up the unit check signal strengths on tuner 1 and 2. See what happens and post any anomalies etc.
     
  16. dhhaines

    dhhaines Hall Of Fame

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    Nov 18, 2005
    This is the same thing I was thinking, but I thought maybe he just miss typed in a 3 instead of a 4.

    If it's only three this could be the problem.
     
  17. Canis Lupus

    Canis Lupus You make it, We break it

    4,722
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    Oct 16, 2006
    This is critical. Please confirm the number of cables going from the dish to the switch, and also the switch model number (you should be using a Zinwell WB-68)


    This is a potential problem. Remove the SAT lines from the Monster Power and connect them directly to the receiver.

     
  18. MikeW

    MikeW Hall Of Fame

    2,565
    4
    May 16, 2002
    I second Canis on removing the cables from the Monster Power filter. The Sony reciever you speak of is not connected to the filter and not having issues?

    I don't think 3 cables is a typo or a problem. He'd need a multiswitch with 4 cables if he added more recievers to the mix. Currently, the LNB is acting as the multiswitch because of the small number of tuners it is serving.
     
  19. rudeney

    rudeney Hall Of Fame

    4,266
    1
    May 28, 2007
    I am guessing what Ron calls a "multiswitch" is just a grounding block on the outside of the house (a very common mistake).

    That sounds promising! Too bad you have to wait a week for the service call, though. One word of advice - you might want to take the Monster Power filter out of the coax circuit before the tech gets there. Otherwise, he might see that and make certain "assumptions". Good luck!
     

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