Customer since 1996. Way out of contract. I tried to cancel on Tuesday. I had Total Choice, DVR, and HD and my bill is around $80 I think. Full intentions of canceling but the retentions CSR asked what it would take to keep me so I threw out "oh, same services for around $40/month". So he offered to move me to regular "Choice" and since I'm on autopay give me free HD and a $10 credit... anyway he got me to about $42 or so for 6 months or a year. I really wanted to just cancel and had every intention to. But he talked me into keeping D* with the deal. So last night we tried watching History channel and it was blocked. So was about everything. I called and was told we were moved to "Select" (whatever that is). So I figured "Fine I'll just cancel now". The retentions person said she'd look over the notes and said "Yeah, you were offered Choice but we cannot give it to you so we moved you to Select instead." What a waste of my time. So I politely said "no problem just cancel the account." Got the whole 9th degree again with offers of "Total choice for $60, Choice for $55, etc etc etc." I politely held firm. JUST CANCEL ME! She came back one more time. How about if we give you $180 one time credit and move you back to Select. You can watch TV free for a few months. I said "Fine". After a few months of free D* I'll try to cancel again. Hope they didn't extend the contract. I no longer see the FREE HD credit on the account which this CSR promised would stay there. I just don't get how they screw all this stuff up, promise A, deliver Z, and one retentions CSR has completely different offers than another (who may or may not follow through).