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Discussion in 'General DISH™ Discussion' started by SayWhat?, Aug 15, 2011.
Post #1 has the letter.
Leave it to a customer to feel entitled to not have to pay something everyone else does over bs justified reasoning :nono2:
Let's not get personal; discuss the topic not the posters.
So, we got a motto from unofficial CSR, that's good to know who is answering you calls.
As to the company, it was real deal and promise to provide DVR service for free to get more customers into the pool. If a company stated to costomers "no fee for life" it is legal obligation.
So much for the disclaimer 'prices are subject to change at ANY time', eh? Sorry, there's no 'obligation' for anything. RTFFP...
Perhaps lawyers should look into breach of agreement and and false advertizement.
Oh geez.. I was thinking of reactivating my old 501 receiver which bought 5 years ago. I don't need HD for my 2nd or 3rd TV. Now, I doubt that they will allow me to activate this to get free DVR service on my 501 receiver.
I would try to call and just ask to activate (with blind eye) - nothing to lose.
Thank you Mary for the info,
I am unable to send you a PM until I have made 5 post to the board. I just noticed the the first post on this topic shows a letter received from Dish Network. I missed reading it at first glance. I will make a few more post, then send you a pm with my info.
Been here, seen it before.... My first HD receiver was a 811 with free HD reception. I was then notified that my receiver was being deactivated due to changes in the Dish Network smart card system and I would have to get a new receiver, and pay for HD channels. I opted to purchase a PVR 501,( with no monthly fee) then a PVR 508. Now here we go again. Dish claims the changes are required in order to keep up to date with new software. The 501,508 and 510 will not support the new updates. At least that is what customer service told me.
James, I am in the same situation. I have installed several systems for myself and family members without any trouble. When I asked Dish Network to just ship me the 512 receiver and I would install it myself they told my that my account did not allow for that. So what is the deal, if I pay lot's of $$$ for programming that makes me more knowledgeable on doing my own install? I have been a Dish customer for several years, but have always owned/installed my own equipment.
Thanks for your opinion, not that it was solicited or warranted, or adds one thing to the discussion... but we're all happy that you upped your post-count
Back to the topic at hand: If Mary or a Dish rep could just plainly answer the question as to whether I need to purchase new dish + assoc. hardware to support whatever the newer boxes require, that'd be great. I'm sure the HD stuff must require new dish hardware, but what about the boxes that are the 'base-model' swap-boxes that they are offering?
I can't PM anyone yet b/c of the 5-posts rule.
If I have to buy that additional equipment, I am doing the install myself. Years ago when I had cable some ding-dong 'tech' screwed up my entertainment system config trying to plumb the cable box in to a fairly complicated setup I had. Needlessly frustrating.
It would depend of your local (if you want those).
For core SD programming, use D500 with/without existing switch.
Let's leave the moderating to the moderators, please.
here it is in a simple nut shell.
The free replacement receiver for the 508 is NOT HD.
The replacement 512 receiver will receive channels and operate in the same manner as your old 508. Your existing antenna will work with this receiver. Will Dish Network ship one to you? Call em...ask
If you want HD channels, you need to lease or purchase a new HD receiver. You need a complete new antenna system
(dish, lnb's, coax,switches, etc). All the parts are included in the box,
even an installation manual and tech support number.
If you want to install it yourself, purchase your equipment from a retail store, on-line, or auction site. Take it home, and install it.
The 811/381 works fine with the current smart card. The issue there was the change from MPEG-2 to MPEG-4 for HD channels.
:nono: It's actually to accomodate a planned change in the way the satellite signal is modulated, from QPSK to 8PSK, to be able to put more channels on the WA (EA is already 8PSK and MPEG-4). That will make legacy receivers, the 301, and the 50x line obsolete.
The 512 is a dual-tuner receiver (522 locked in Single Mode) and has name-based timers. The existing dish setup may or may not work, as both tuners have to be connected. That means 2 lines from the dish or switch, a DPP Twin with a Separator behind the receiver, a DPP33 or DPP44 with the Separator, or a Dish 1000.2/1000.4 with the Separator.
I received the letter called in and they said they could ship me one so I could install it but they were out of stock to call back later. I called back yesterday and was told that they have to install it and that they can not ship it to me. They also said it would be a 511. I said forget it.
I dont see why you cant ship it to me. I used to be a dealer I can install it myself.
This is why people cancel service.
There's no such thing as a 511. I call shenanigans...
Actually, with the 512, it will operate with only one tuner connected. It just ignores the existence of the second tuner at that point and acts similar to the 501/508/510 at that point. They changed the software to be able to do that as the 512 is being sent out as a replacement for those models of receivers on shipped RA's