With all the bad CSR and install stories we hear, I wanted to pass along my experience with a great upgrade & install I had provided by Mastec at my house in Allen, Texas (North of Dallas) yesterday. I was running 8 tuners in a MRV SWM LNB & SWM 8 splitter setup I installed earlier this year. I decided to add a receiver in my office and another in my son's room and called D* last Friday. They cut me a great deal, giving me free install and 2 HD receivers for $99. I explained that I wanted a SWM16 and not a second dish and they said they would put in the request. On Tuesday afternoon, a D* Mastec van arrived within the install window and when the guys came to the door, I asked if they had the SWM16 and they said yes. I showed them a current state / future state diagram I had drawn up and they quickly said they could do it. They said they would have to replace my current dish & LNB (which I expected) and they quickly went to work. A few minutes later a second van arrived and another installer joined in. About 90 minutes later they were done and began checking all the receivers and making sure the MRV was functioning. After a few RBRs, everything was up and running just fine. Probably the best install I've had with D* / Mastec. These guys knew what I wanted and delivered! Sorry about the long post, but when it works, I have no problem giving kudos.