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Grey Menu Screen ! Issues since last update 2 days ago!!!!!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by rlm, Jun 29, 2018.

  1. Jun 29, 2018 #1 of 13
    rlm

    rlm New Member

    75
    1
    Aug 18, 2010
    HR44 with 5 Mini's

    None of my 5 mini are operating correctly since the last DTV update on Jun 29th.

    All the menus are trashed.

    DTV support is clueless about the issue.

    Resetting the devices does not fix the issue.


    It is amazing how sloppy ATT is releasing buggy code.

    How do you fix this.

    I can not read any of the menus.
     

    Attached Files:

  2. Jun 29, 2018 #2 of 13
    jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Did you reset the 44 also ?
    Have you tried unplugging the ac power from all devices, then start with the 44 and then 1 client at a time to restart them ?
     
  3. Jun 29, 2018 #3 of 13
    rlm

    rlm New Member

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    Aug 18, 2010
    Thanks for responding. Did what you suggested and it worked for awhile, normal menus. However, the reset did not hold.

    Menus are intermittently changing to my screen picture. Everything worked perfectly before this recent update.

    Does anyone at ATT QA their updates.
     
  4. Jun 29, 2018 #4 of 13
    CTJon

    CTJon Godfather

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    Wired clients or wireless - if wireless also reboot the DTV wireless router also
     
  5. Jun 29, 2018 #5 of 13
    rlm

    rlm New Member

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    Aug 18, 2010
    I am Ethernet connected into the SWM via my router. I can easily restart the router.

    However, ATT should not do an update that trashes customers setups.

    This stuff should work, and not require massive restarts, resets, etc.
     
  6. Jun 29, 2018 #6 of 13
    jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Go into setup on the 44 and go to Display. One setting in that area lets you choose the color of the bars around a picture that does not fit the screen, say an old SD program. If it is set to gray, change it to black. That setting might be related to your problem.
     
  7. Jun 29, 2018 #7 of 13
    texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    You are the only person as far as I know that has reported this problem. So whether the update trashes customers setups is still unknown. Maybe you have a different issue not related to the update.
     
  8. Jun 29, 2018 #8 of 13
    compnurd

    compnurd Hall Of Fame

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    Yeh this would be a new one
     
  9. Jun 29, 2018 #9 of 13
    rlm

    rlm New Member

    75
    1
    Aug 18, 2010
    I have 4- DTV-C51-100

    Client Software 0x100f

    Genie HR44/700
    Software 0x1088, Tues 6/26, 1:19 am
     
  10. Jun 29, 2018 #10 of 13
    lionsfan

    lionsfan Mentor

    49
    1
    Jan 19, 2007
    I have the same issue on my 1 mini started about a week ago. Made comments regarding this in another thread new updated for HR44 and mini's yesterday. Same client software 0x100f
     
  11. Jun 29, 2018 #11 of 13
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    USA
    Could be a HR44 issue. Am not experiencing any issues with my HR54-200 (0x1088) - C61K-700 (0x100f) setup.
     
  12. Jun 29, 2018 #12 of 13
    lionsfan

    lionsfan Mentor

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    Jan 19, 2007
    Rebooted the genie and my minis menu is back to normal
     
  13. Jun 30, 2018 #13 of 13
    P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    W.Mdtrn Sea
    yeah, I would do simple cold reboot, perhaps a couple times
     

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