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Guide Data Failing to Update

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by MizzouTiger, Sep 6, 2011.

  1. Sep 6, 2011 #1 of 63

    MizzouTiger Icon

    Jan 9, 2007
    I'm getting the same message on both of my HR20-700's that the guide data has failed to update in the last "X" hours. I have an SL3 configuration. I have checked my signal strength readings on 101 and all appear to be good. I have tried to run a system test on both receivers, but both receivers seem to "lock up" when the reach the 18% completion point. My H21-200 doesn't appear to have this problem. Any suggestions? Any further info needed to assist in diagnosing?
  2. Sep 6, 2011 #2 of 63

    Bardman AllStar

    Apr 23, 2002
    I'm getting the same thing on one of my HR23-700 units. Receiving sat info after running setup is hung at 98%
  3. Sep 6, 2011 #3 of 63

    doctrsnoop Godfather

    Nov 20, 2007
    Me too. Glad to see it's not just me. At least two dvrs.
  4. Sep 6, 2011 #4 of 63

    inkahauts Well-Known Member

    Nov 13, 2006
    My dad called a little while ago, he is seeing the same thing on three of his hr20s. I told him to exit and let it be, I guess we will see what happens.
  5. Sep 7, 2011 #5 of 63
    B Newt

    B Newt Icon

    Aug 12, 2007
    Same here.
  6. Sep 7, 2011 #6 of 63

    MikeW Hall Of Fame

    May 16, 2002
    I called in. Couldn't watch the SD feed of MLB EI. They had me reboot, still had an issue. Had me repeat sat setup and it downloaded guide data then worked fine. On a different DVR, I tried to repeat sat setup without a reboot and it hung at 98. Looks like the combo of reboot then reload guide data works...just can't take a shortcut.

    I'm surprised that, while this appears to be affecting multiple users, it doesn't appear to be widespread.
  7. Sep 7, 2011 #7 of 63

    sko58 Cool Member

    Mar 30, 2008
    I'm willing to bet this is more widespread than you might think. I, too, am experiencing this issue with our HR23-700's (x2). A message just popped up again indicating it's been 7 hours since it last received guide data...

    There's definitely a problem...
  8. Sep 7, 2011 #8 of 63

    ilikehd2011 Cool Member

    Apr 2, 2011
    I received the same message too. I reauthorized my hr21 & ran a system test.It would get to 18% and stop. After the red button reset i was able to run the system test & everything passed. I haven't had the message since but, I don't know if my receiver is updating.I wrote down how far i could go into the guide & it was 9/19 7:30pm & it haven't updated since.
  9. Sep 7, 2011 #9 of 63

    lgb0250 Legend

    Jan 24, 2010
    Looks like it's a widespread problem. Received a message this morning telling me it hadn't been updated in 10hrs. I hit the ok button and went back to watching my early morning program and a few minutes later it popped up and said rebooting should solve the problem. I figured I would wait until I was done and then reboot. The problem this time was when I hit the ok button it rebooted itself!
  10. SteveHas

    SteveHas Hall of Fame

    Feb 6, 2007
    I am having the same problem on my HR20-700
  11. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

    Feb 23, 2007
    Uxbridge, MA
    I was getting that on our HR23 yesterday. This morning it rebooted on it's own at around 7am. Since then no more missing guide data messages.
  12. naijai

    naijai Hall Of Fame

    Aug 19, 2006
    Same issue on my HR24s since yesterday evening HR20 also rebooted itself today i repeated the sat setup on one which resolved it but didn't have time for the others
  13. gregftlaud

    gregftlaud Hall Of Fame

    Nov 20, 2005
    Same issues here with my HR20-700 and HR20-100. Got the 920 messages last nite. The cust rep had me reboot my receiver and do a system test. Everything passed and I havent gotten the 920 popup since......but i've noticed since last nite when this was happening i'm stuck on guide data that doesnt go past 9/19 at 730pm.

    So is this a directv problem that we just sit and wait for them to fix or a problem that we can somehow resolve?
  14. MizzouTiger

    MizzouTiger Icon

    Jan 9, 2007
    I still had the issue this morning. The HR20-700 in the bedroom popped up with the message that the guide data had not been updated in several hours and that restarting the receiver should fix it. I hit OK to clear the message and within a few seconds, the receiver rebooted on its own. I manually rebooted the HR20-700 in the living room before I left for work. Didn't get a chance to run the system test after the reboot to see if it was still hanging at 18%.
  15. gregftlaud

    gregftlaud Hall Of Fame

    Nov 20, 2005
    How far does everyone's guide data go out til? Mine stuck at 9/19 730pm since this started happening? (even though i'm not getting anymore popups since the reboot last nite)
  16. n3ntj

    n3ntj Hall Of Fame

    Dec 18, 2006
    I was also getting this error last night. Both my DVRs were on this morning so looks like D* sent a forced reboot overnight.
  17. itzme

    itzme Hall Of Fame

    Jan 17, 2008
    My Guide Data stops at 9/19. I got the popup yesterday late afternoon and both my HR24s restarted early this morning. Both fail the system test, mentioning lack of Guide Data telling me to call DirecTV. I'm watching this thread for solutions.
  18. kocuba

    kocuba Icon

    Dec 29, 2006
    I had the same problem last Thursday evening on one of my HR20-700s(didn't check the other one). I clicked OK to clear the message and continued watching TV that evening. Left for out of town the next day so was gone all weekend. Returned Monday evening and the message was not there. I will have to check this evening when the lsat reboot was and how far the guide data goes out.
  19. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    Just to let you know, some very highly placed people at DIRECTV have been alerted to your concerns. Hopefully it's something we can get taken care of.
  20. spaul

    spaul Godfather

    Jul 18, 2009
    I had same thing last night on HR20-700 one time came up just hit ok then,after watching several shows from my list it appeared again.This time with code 920 and said to call customer service.I did call and only having 1 DVR the other boxes are just h boxes.When I called the rep asked if any other tv,s having this problem did check one of the other tv,s but, it seemed alright .The rep said she could do a system check or can wait and see if this repeats again.Told her I,ll wait also I thought it might have been a weather related due to rain in area earlier and did have some freeze up here in the Philadelphia area. Noticed this morning after getting up a little while after the box was on and didn,t see this when I looked at the system earlier.I turned the tv on and just checked for recordings from late last night and all seemed to be there.Checked for possible new update but, still the same from 8/19.After coming here and reading other people having similar problems will now just keep an eye on it and hopefully everything is squared away now.

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