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Guide Data missing on several major channels

Discussion in 'DIRECTV General Discussion' started by gregftlaud, Feb 13, 2010.

  1. say-what

    say-what Active Member

    5,794
    15
    Dec 14, 2006
    New Orleans
    Had a similar problem with one of my locals last week. Once I got the station to get in touch with Tribune Media Services about their guide data, it was discovered that the file had been corrupted - once they restored the data, everything was fine.

    Not sure how to escalate this beyond the CSR's - even via emailall I got was the standard reboot answer and then to check my signal levels for 119 despite explaining that this was not isolated. Thankfully, my local station rep was understanding once I was able to explain that the issue was being experienced by multiple subscribers.
     
  2. inkahauts

    inkahauts Well-Known Member

    22,675
    1,104
    Nov 13, 2006
    I'll worry when I don't see guide data for something that is on right now. We have seen this before, and will see it again... I've never actually missed any recordings from it, because it always shows up in time for the show.
     
  3. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

    4,493
    52
    Aug 16, 2006
    This is what I was seeing when I posted my thread on The Golf Channel last week. I've seen it too on both of my HR21-700s
     
  4. Taltizer

    Taltizer Legend

    189
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    Sep 26, 2007
  5. jken3

    jken3 New Member

    2
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    Nov 6, 2007
    I have numerous gaps in my guide, including for current shows. On different DVRs there are different gaps.

    I just spoke to a CSR at DirecTV and he said that the Engineering department was aware of the problem, probably caused by the most recent software update, and that they are working on a fix. No estimate as to when that might happen.
     
  6. lzhj9k

    lzhj9k Legend

    198
    1
    Mar 14, 2009
    Good Evening

    Guide data for 247 TBS-HD
    307 WGN
    310 G4

    Has been corrected..

    Have to check my MasterBedroom receiver to see if programs are set to record beyond Monday 2-15
     
  7. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    21,331
    247
    Nov 15, 2005
    Quick glance on a couple of my receivers also shows WGN data beyond tomorrow. A good sign. :)

    Cheers,
    Tom
     
  8. Taltizer

    Taltizer Legend

    189
    0
    Sep 26, 2007
    The guide data for the HDNET ch.79 has still not returned.Maybe others but i havent noticed yet.
     
  9. Taltizer

    Taltizer Legend

    189
    0
    Sep 26, 2007
    Alot of the HD channels in the 70's are without after 7pm.tonight and checking around the guide more shows others with the to be announced
     
  10. FarNorth

    FarNorth Godfather

    376
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    Nov 27, 2003
    My HR21 is fine. My HR 22 has holes.
     
  11. subeluvr

    subeluvr Icon

    534
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    Jan 14, 2007
    Guide data for 248 FX only goes out about 10 hours on two R15-300s.

    Calls to DTV tech support got no substantive response and canned answers.
     
  12. B_H

    B_H Cool Member

    50
    4
    Sep 23, 2003
    Last night my guide data on FX went for 7 days. Currently it's down to 4 hours.
     
  13. subeluvr

    subeluvr Icon

    534
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    Jan 14, 2007
    Guide data on FX (248) goes out a whopping 4 hours on SD

    Called DTV TS and all I got was the rope-a-dope. They blamed FX for not sending them the data.

    Called a buddy in the neighborhood who has Dish and the FX info is in their guide.

    DTV threats us customers like mushrooms... in the dark and buried up to our necks in $hit. Really getting annoyed.
     
  14. LarryFlowers

    LarryFlowers New Member

    4,290
    1
    Sep 22, 2006
    Guide data on FX is all the way out on all of my receivers... full listings, course this would be FX HD, I don't know about the SD listings
     
  15. B_H

    B_H Cool Member

    50
    4
    Sep 23, 2003
    So I guess when my guide data went from 7 days to 4 hours over night, then DTV must have send some of the data back to FX.
     
  16. subeluvr

    subeluvr Icon

    534
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    Jan 14, 2007
    Maybe DTV sent the FX data to Dish so Charlie's guide was populated.
     
  17. subeluvr

    subeluvr Icon

    534
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    Jan 14, 2007
    Just spoke to DTV and now they tell me that there will be a software fix to resolve the missing data problem... but they don't know when :nono2:

    This just gets better and better.
     
  18. Brutelee

    Brutelee New Member

    1
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    Jul 19, 2007
    My guide data has just now within the last 45 minutes started coming back for F/X, but it apparently wiped out all the season passes I had for the channel.
    I can't be sure until the new schedule data gets indexed and I can actually search for the shows affected, but I think I'll have to recreate all the SP's I had on F/X. Right now, Damages, Nip/Tuck, Sons of Anarchy and Rescue Me SP's appear to have no channel associated with them.

    It also wiped out the Channel logos for F/X on all 4 directivos
     
  19. jken3

    jken3 New Member

    2
    0
    Nov 6, 2007
    I tried resetting twice as mobandit suggested and it did indeed seem to fix the problem.

    To be more specific, I reset via the menus (not the reset button), waited for the DVR to go through its setup until I got live TV and then did the same thing again.

    Current shows (of which there had been many gaps) appeared immediately and future shows quickly filled in. It did take a while for the To Do list to update, but it eventually found everything that needed to be recorded.
     
  20. dod1450

    dod1450 Legend

    319
    7
    Dec 16, 2009
    The program guide has not been fix for virtual channels 1-2 thru 1-5 and 1-10.
    Folks in the San Francisco Bay Area who have purchased the AM21.
     

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