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Guide issues raise a multitude of questions

Discussion in 'DIRECTV General Discussion' started by alig2, Mar 15, 2014.

  1. alig2

    alig2 New Member

    Dec 19, 2005
    Hi Guys, been lurking for years and can usually find anything by searching. this one seems a little different.

    HR20 HDMI to 1 tv (den)
    HR24 HDMI to splitter to 2 tvs (bedroom, exercise room), composite (sd) to splitter to 2 tvs (bathroom, screen room)
    H20 HDMI to splitter to 2 tvs (both office)
    H20 HDMI to 1 tv (living room), component to 1 tv (kitchen)

    Been having guide issues this winter, thought it was just the weather at first (living in Chicago), now that the weather is better they still persist.
    HR20, guide is ok, except premium channels and the newer HD channels only have data for a couple of days.
    HR24, usually only a few channels have guide data, reset and purge brings back a few hours but nothing else is ever populated
    H20's fall somewhere in between, sometimes good guides, sometimes partial or none.

    Setup tests on all show 103 even missing
    All other signal strengths are 90's and up
    Guide tests on the DVRs show 119 misconfigured

    CSR say dish is misaligned.
    I am a little skeptical, seems like more of an LNB issue, since signal strengths are good.
    The oddity is how each receiver seems to respond diferently to the problem, maybe how the software handles it?

    Either way a service call is needed, and of course it was suggested that I upgrade to a Genie.
    Don't have a problem with this as the HR20 is getting old anyway, but it opens up more considerations.
    Simpliest is to just replace the HR20 and leave everything else alone, WHDVR will give the H20's access to either DVR, and the HR24 access to the Genie, which is all I need. (would also need an AM-21 to get back my OTA)
    My only concern is the HR24 seems to have the most guide issues, so does it have seperate problem? Would be nice to settle everything with only 1 visit.

    The HR24 is outputing both HD and SD simultaneously, which I believe the Genie client does not support, so changing to clients would require other rewiring and hardware.
    One of the H20's puts out component while the HDMi is not connected, not clear if this works with a clent.

    Any thoughts?
  2. peds48

    peds48 Genius.

    Jan 10, 2008
    the H20 would have to go as they are not WHDVR compatible. the Genie behaves the same way as the HR24 as far as the HD GUI is concerned

    Sent from my iPhone using Tapatalk
  3. dennisj00

    dennisj00 Hall Of Fame

    Sep 27, 2007
    Lake Norman, NC
    Genie clients have component output with a special adapter.
  4. slice1900

    slice1900 Well-Known Member

    Feb 14, 2013
    If you can post your signal strengths (just a pic of each screen is fine so you don't have to do all that typing) for 101, 119, 99c, 103ca, and 103cb I'm sure someone here can figure out what is going on.

    It could be a LNB, but it might be a misalignment, especially since guide data comes from 119 when you're tuned to a channel on 103 or 119. A tilted dish that had problems with 119 could account for your varying amounts of guide info, and there are other potential issues that could affect both 103/119.

    It would also be helpful to know if you have a SWM or legacy system.
  5. BrucePadgett

    BrucePadgett AllStar

    Nov 14, 2007
    Interesting. My H20 would give me a full 7 days of programming data when I only had a SD dish. Upon upgrading to a HD dish, I can barely get 3 days of complete programming. DirecTV's techs have made umpteenth suggestions, but none alleviate the problem.

  6. texasbrit

    texasbrit Well-Known Member

    Aug 9, 2006
    My bet is that there is a wb68 multiswitch and the problem is faulty cable/connector on the cable connected to the multiswitch connector marked 103/110/119 18v. This cable carries the even transponders for 119 and 103. If you swap thetwo cables on the 103/110/119 connectors the problem will probably move to the odd transponders.
  7. slice1900

    slice1900 Well-Known Member

    Feb 14, 2013
    I've never looked on mine to see how far ahead the guide goes. I'll make a note to check and let you know - it could be a limitation of the H20 (not enough memory to store all 7 days when the HD channels are included perhaps?)
  8. slice1900

    slice1900 Well-Known Member

    Feb 14, 2013
    I checked earlier today and the guide on my H20s only goes out about 3 days, but is 7 days on a H24. So I'm pretty sure that's just a hardware limitation of the H20 and nothing to be concerned about.

    If it is a problem for you, you might want to pursue having Directv replace/upgrade the H20 with something newer.

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