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H20-600 - searching for satellite signal 771 message

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Dave01, Oct 7, 2010.

  1. Dave01

    Dave01 New Member

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    Oct 7, 2010
    I currently have 3 h20-600 units installed in my house, 2 of the units work great, no problems at all. The 3rd one however cannot change channels without getting the searching for satellite signal 771 message, the only way to get the picture and audio back at that point is to reset the receiver (either menu or red button). After the reset the picture & audio are great but again if I change the channel the 771 message appears and I'm done until another reset.

    My question is, this is the only receiver in the house that has a RG-59 cable running to it from the multiswitch, is this the reason why I'm having problems with it? (the run is about 50' from the multiswitch) I didn't have enough RG-6 left to do the run to this location, but I didn't want to go out and buy more if there wasn't any chance that it would fix the problem. I am going to try to swap the receiver into one of the other locations in my house tonight to see if it's the receiver causing the issue. Any other suggestions?
     
  2. shedberg

    shedberg Icon

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    Jan 20, 2007
    I had a similar problem and it turned out to be the LNB. You likely need a service call. But check all of your connections as that could also cause this issue.
     
  3. Dave01

    Dave01 New Member

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    Oct 7, 2010
    Thanks for the suggestion, I'll check into that.
     
  4. bwaldron

    bwaldron Impossible Dreamer

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    Oct 24, 2005
    Using RG59 could indeed be the problem. It works fine with a SWiM system, but can cause issues w/ the signals sent by the standard LNB.
     
  5. doctrsnoop

    doctrsnoop Godfather

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    Nov 20, 2007
    That was a symptom of my H20-600 before it failed from overheating. If yours doesn't have a ECO 2.0 sticker under it, it is likely.
     
  6. litzdog911

    litzdog911 Well-Known Member

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    Jun 23, 2004
    Mill Creek, WA
    H20-600's are very problematic. I wish DirecTV would scrap them all.
     
  7. Dave01

    Dave01 New Member

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    Oct 7, 2010
    I checked the bottom of the unit and it has an ECO 1.0, ECO 2.0 and ECO 3.0 sticker on it. I ended up getting the RG-6 cable, and replacing the RG-59 seemed to fix it for about 5 minutes and then the 771 message returned. I tried to switch the receiver out with one of my other ones that works without any problems and it lasted again about 5 minutes and the error returned, at this point I'm thinking it has to be the box (?).. I then called D* and they had me go through the usual troubleshooting steps (checking connections, resetting the unit, etc..) without any luck.. I have a tech coming out today to install a DVR so the CSR told me to have the tech check out the other box as well.. The one thing I didn't try was to take one of the working receiver and try it at the location where the "bad" box is.. I guess I'll try to give that a shot before the tech gets here this afternoon.. Thanks for all of the suggestions everyone.
     
  8. bwaldron

    bwaldron Impossible Dreamer

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    Oct 24, 2005
    Can't really argue based upon problems reported...but I must say that our (ECO 2.0) H20-600 has performed flawlessly since we received it as a refurb 18 months or so ago. With no desire for MRV but a good bit of use for OTA, it fits our needs perfectly.

    I'm sure that I have now jinxed it and it will start acting up. ;-)
     
  9. Smooth Jazzer

    Smooth Jazzer Legend

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    Sep 4, 2007
    I have two H20-100's. The one in the MBR is moody with the 771 signal with certain channels. Sometimes they come-in and sometimes they don't. The one in the den/Home Theater shows signal strengths 99º(c)-95%, 101º-97%, 103º(cb)-97%, 110º-98%-100%, 119º-100% ALL the time!
    The D* service tech came about two months ago when I had that 771 problem with the den H20-100 and the LNB was replaced by the service tech with one he found lying around his truck: [NOT NEW]>IT. It worked OK for about a month. Now the 771 is coming from the MBR like I said. Another tech came and he did NOT replace the LNB and I pressed the issue but NOT persuasive enough, go figure.
    I have done some research and I can get the LNB fairly cheap new and I will replace it as soon as I can get it. My question is about the LNB model number AU9. I want to make sure this LNB is an SL5 like the one I got-model #: SL5PIG-WNC.
    Does any one know if the AU9 can replace mine?
    Thanks
     

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