H24 no required to be returned?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Xsabresx, Jan 20, 2015.

  1. Xsabresx

    Xsabresx Icon

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    Im sure this has been answered 100 times but I didnt find it in the search.

    I just deactivated 2 H24-100's and the CSA said they are not taking them back. Is that true? Seems like a relatively new receiver to not ask for it but I was wondering what the experience has been. She said she noted the account just in case.

    Is this true based on the experiences of the masses?
     
  2. texasbrit

    texasbrit Well-Known Member

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    Yes, it seems to be the case that DirecTv does not want the H24s returned. But hang on to them for a while just in case....
     
  3. Xsabresx

    Xsabresx Icon

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    Thanks!! She did tell me she tried to send me a return kit and it wouldnt accept it so it appearsbetween that and your post I should be in good shape. I will definitly hold onto them though
     
  4. Xsabresx

    Xsabresx Icon

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    And in typical fashion.....

    I just called them back to see if I could send both cards in the same envelope and now they say they want the receivers back
     
  5. jimmie57

    jimmie57 Hall Of Fame

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    I deactivated an HR24-100 on Dec 31, 2014.
    They told me they would send a recovery kit but it has been 3 weeks now and no kit. I will keep an eye on my account to make sure I do not get charged for it.
     
  6. slice1900

    slice1900 Well-Known Member

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    The first H24s are probably getting to be about five years old now, and thus fully depreciated, so it is possible they don't want some of them back. But as others have said, never trust what the CSR says. Hang on to them for a few months until you're sure they really don't want them back.

    If they really don't want them back, they don't really have much value for you unfortunately. You could make a bit selling them on eBay, but since they aren't owned only certain commercial customers could use them for anything but parts. Theoretically you could activate them on your own account later if you needed an extra receiver, but if they make you return the cards I'm not sure how that would work...but I've seen people mention that as a benefit to having Directv not ask for the return of "obsolete" receivers.

    If you just want to get rid of them, directv.com/recycle. It'll provide a shipping label for free shipping to Directv's recycling center, in case you don't have a local option for recycling electronics.
     
  7. jimmie57

    jimmie57 Hall Of Fame

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    I just returned from the mailbox and in it was a blue thing from DirecTV. It is the size of a Christmas card or similar.
    You have to open it carefully since it is a pocket type return envelope inside to be used to return the access card ( s ).
    I guess I will call them again. It says if they requested the receiver back to leave the card in the box and I was told that they would send a recovery kit which I have not received.
    I will update this after I call.

    I called and the lady said she could not tell from just the model number that she needed the receiver ID number to check to see if it was recoverable.
    This one is not. The receiver has a tag on it on the bottom that it was made in June 11, 2010.
    I will mail the card back to them tomorrow when the mail person comes by my house.

    I will leave it there on the shelf for a few months before I do anything with it.
     
  8. Xsabresx

    Xsabresx Icon

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    The first girl went by the RID and said it wasnt recoverable. I even questioned her and she said "I promise I am not lying. It says here we do not refurbish or recover these". I noticed the manufacture date is 2010. Didnt realize they were that old but I seem to recall I got them in 2011. The second girl took the RID of one of them and said her "equipment specialist" said I did have to send it back. I actually have the envelope already for the cards as it was in the box with the new receiver. I guess I will wait a week and then call them. I could send the cards back today but I dont want to do that if I have to return everything.
     
  9. camo

    camo Godfather

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    I shut one off last August, one I purchased and they didn't want it back so its a spare. I really like the HR24 myself very few issues in the 4 years and great HD picture.
     
  10. 1953

    1953 Icon

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    Recently had a Genie HR44-700 replace our HR24-500. The tech took the HR24. In fact, in my conversation with DTV CS I was told the installer would pick up the HR24. Would have liked to kept it.
     
  11. peds48

    peds48 Genius.

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    FYI, techs will need to remove any receiver that is being swap, regardless of age model and/or type.
     
  12. jceman

    jceman Legend

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    Funny when I got my HR44-700, the tech left the HR24-500 it was replacing. It sits under the bed in the MB awaiting further orders.
     
  13. peds48

    peds48 Genius.

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    Then the work order was wrong. If the work order is built as "swap" then tech MUST remove receiver. If work order is build as "new" even if isa real swap, then tech can do right by changing work order to 'swap" or do it as is and leave the receiver with you and hope that one day you will realize that you are paying for one more receiver that you are supposed to and call it to get it deactivated. Perhaps he did did the latter/ this is not magic
     
  14. jceman

    jceman Legend

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    Still don't grasp it, do you? The HR24-500 is deactivated, I have not been charged for it for almost three months, nor does it show up on my list on DirecTV's site. The work order was an "free" upgrade.

    I will say that the installer thought he knew a whole lot more than he did; heck, he tried to tell me that when I used my H25-700 that it would take a tuner from my Genie!

    He did do a fine job cleaning up and securing my cabling, though. :righton:
     
  15. slice1900

    slice1900 Well-Known Member

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    For every long time highly knowledgeable installer like peds48, there are probably dozens of short timers who just do the minimum effort to get their paycheck, and move onto another job next year to do the same there.
     
    1 person likes this.
  16. peds48

    peds48 Genius.

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    It appears the one that is not "grasping" is you. You are the exception NOT the rule. And I just gave you some situations that includes what happened to you. It does not necessarily means it happened to you. I am telling cold hard facts from the "inside" DIRECTV® policy is to remove any receiver that is mark as "swap" on a work order. This is not up for the debate. If the tech decides that he does not want to take it, he takes the hit, and that is up to him, but there are repercussions for not following policy. Again this is policy and is not up for debate. There is a "little" wiggle room for owned boxes, although those are supposed to be removed as well..
     
  17. sweep49

    sweep49 Legend

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    Had an H21 receiver die last week and it was replaced with an H24. DTV wanted the H21 returned, which was fine with me. Really, they don't want an H24 or an HR24 back, but they want a POS H21?? Go figure.....
     
  18. jimmie57

    jimmie57 Hall Of Fame

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    It is really weird how they are doing this for sure.
     
  19. slice1900

    slice1900 Well-Known Member

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    It sounds like it is pretty random whether they request equipment back or not. They should send a return kit for everything, just have the label send it to the recycling center if they don't want to refurbish it.
     
  20. mailiang

    mailiang Legend

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    I was told a couple of months ago by a Directv CSR that some H24's were recoverable and some were not. It depends how old the unit is, so I can only guess they go by the serial number.


    Ian
     

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