I replaced my Hr20 700 due to continuous issues. I got a hr20 100 yesterday. This was honestly the first time in over a year that I watched tv and did not lose sound or have any pixellation. It was truly a wonderful experience. Anyways, my question is why would Directv extend my contract another 2 years when I was replacing a faulty receiver? I had a little under a year left but now I am commited another 2 years. It is not like I was going to cancel but it just does not seem right. I asked the CSR and she said "It's just the way things are." I love Directv but as with any big company, if you want it, they got you.