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Hard Drive Failed on 622

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by randavis, Jul 22, 2011.

  1. randavis

    randavis New Member

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    Mar 8, 2009
    I got that message last night when I turned on my tv. Who do I call to get this resolved quickly?
     
  2. gtal98

    gtal98 Godfather

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    Jan 30, 2011
    Dish Network
     
  3. randavis

    randavis New Member

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    Mar 8, 2009
    Who do I call to get this resolved quickly?

    I know I can call Dish. I would like it resolved without screwing around with clueless csr's.

    The last time I dealt with them, they sent me the same wrong receiver I had.

    Thank you
     
  4. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    If you would like to PM your account information (name, and 4 digit security code) we can get the replacement set up for you ASAP! Just let me know!
     
  5. randavis

    randavis New Member

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    Mar 8, 2009
    I need one more post to be able to pm you.
     
  6. P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    W.Mdtrn Sea
    I would replace the drive - most quickest way to make it work again. If you OWN it.
     
  7. randavis

    randavis New Member

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    Mar 8, 2009
    It is a leased unit. I was told that I would have to pay shipping charges of $15.00 or pay $6.00 per month for the protection plan.

    wtf, it is their equipment.
     
  8. P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    W.Mdtrn Sea
    that's why they dictating
     
  9. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    True a lease is their equipment... but if you got a free installation, then you didn't pay to have it shipped to you originally.

    The shipping charge might be high... that's a different debate. but even for owned technical devices under warranty, most times that warranty doesn't cover shipping costs.
     
  10. TBoneit

    TBoneit Hall Of Fame

    2,294
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    Jul 27, 2006
    Some places charge for warranty returns. I hear Newegg does not pay for the return of DOA stuff for example. OTOH HP did include a return shipping label via FedEx, However I had to drop it off at FedEx.

    Toshiba is good, They ship warranty or purchase parts overnight. Any returns have a return label, Just hand the box to the UPS driver when he's here and done.
     
  11. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Dell is good for replace broken part and charging $0 shipping fee for their customers.
     
  12. jcrobso

    jcrobso AllStar

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    Mar 30, 2005
    When the HD died on my receiver I just called and Dish sent me a new one.
     
  13. P Smith

    P Smith Mr. FixAnything

    22,439
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    Jul 25, 2002
    W.Mdtrn Sea
    New drive to replace old failed HDD ?
     

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