We had a bad storm yesterday. For more than an hour, I was getting no connection to the satellite. So, I followed the instructions on the screen. 1) Make sure the SWM is plugged in and light is green. It was. 2) Make sure all cables are plugged in. They were. 3) Turn off power. Turn back on. This fixed nothing. 4) Unplug cords and plug back in. And this is where I hit a problem. When I unplugged the coaxial cable from the back of the DVR, the plastic/rubber ring that's inside the threaded housing (on the back of the DVR) came out along with the coaxial cable. The plastic/rubber ring was broken into several pieces and the tiny metal tube that the coaxial cable prong actually slides into fell out onto the floor. So, while I can screw the coaxial cable into the DVR, it no longer has anything to connect to. In hindsight, I'm 75% sure that the original problem was entirely related to the storm and probably would have solved itself had I just waited. Is there anything I can do to fix this or do I need to just call for a technician to come? And will they actually fix it or junk the box and give me a new one? And am I gonna get charged a ton for the new box? I keep thinking I should be able to move the "Satellite In 2" metal piece over to the "Satellite In 1 SWM" position, but that would require opening the DVR box and I'm sure that would violate their rules. Any thoughts?