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Has anyone enabled WHDS with ONLY R22s (HD Enabled) and one HR2x?

Discussion in 'DIRECTV Connected Home' started by morttt, May 17, 2010.

  1. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I'd say good for you too .. but if they go back and reconcile the system again, you may be back in the same boat.
     
  2. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    I just tried again through the Twitter route. They asked me to direct message them and said that I could not do it without HD receivers and that the R22s are not HD. They also said the system switch to HR22 will be canceled again and they will all show R22 again.
     
  3. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I got some more information on the R22 issues this afternoon. Namely, even if you get set up somehow, don't expect it to stick. It will go away after a day or so.

    Your best bet to get this done in the short term is to make sure you have eligible receivers and you should call to find out the best offer for your particular situation.

    It may be resolved at some point, but not until down the road.
     
  4. inkahauts

    inkahauts Well-Known Member

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    IMHO directv needs to offer anyone wanting to go WH a free upgrade of any r22's to hr's, and be done with it...

    OR

    Adjust their system to see the r22's as an hd unit, but that would probably open up a whole other can of worms.
     
  5. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    All I can suggest is call and see if they will .. Really it's only one or two devices that need to be upgraded as I believe the R22s can be managed as far as networking once it's enabled in the system. It's just there are minimum requirement for enabling it.
     
  6. RobertE

    RobertE New Member

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    Or just stick to the rules that they have in place and stop letting people try to backdoor things.

    Honestly though, they should just swap out the R22 for a HR and hold ALL R22s for Mpeg4 only markets.
     
  7. compnurd

    compnurd Hall Of Fame

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    I have 1 HR21 and 1 R22 and had NO issues getting MRV enabled via email. I did have to change my package to the "new Choice extra" prior
     
  8. RobertE

    RobertE New Member

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    Don't be surprised when you wake up one morning and MRV is shut off.
     
  9. hilmar2k

    hilmar2k Hall Of Fame

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    Since the sticking point as far as DIRECTV is concerned is the replacement of the R22 if/when it needs to be replaced, why not flag it as requiring the upgrade fee when/if it ever needs to be replaced? Basically just defer the upgrade fee to when it actually needs to be upgraded? That would seem to satisfy both parties.
     
  10. DogLover

    DogLover Hall Of Fame

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    It would just delay the complaining for the customer. The customer can upgrade the R22s now. If they don't want to pay for it now, why would they be more willing to pay for the upgrade when the R22 is broke and they are "forced" to upgrade or lose MRV.
     
  11. xmetalx

    xmetalx Godfather

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    just for reference.. that nice 'Twitter Escalation' agent was still incorrect, and went around the predetermined guidelines for what D* considers an ineligible receiver. The ordering system does not have a 'bug' for R22's. He simply temporarily renamed the model from an R-22 to HR-22.. yeah, he probably failed his QA for going around the system like that.

    In short, from D*:
    R22's:
    Doesn't fulfill minimum hardware eligibility requirements for Whole-Home DVR offers. (Doesn't count as an HD DVR.)
     
  12. compnurd

    compnurd Hall Of Fame

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    Thats fine then i will stop giving them my 3 bucks a month
     
  13. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    yup, that is one option and if what I've been told is correct, will likely happen soon.
     
  14. inkahauts

    inkahauts Well-Known Member

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    I totally agree, which is why just replacing one of them to get to HD units on an account so they don't have this issue is the way I think they out to go...
     
  15. compnurd

    compnurd Hall Of Fame

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    Then my Next Email will be to that Ellen Person in the VP's Office. I am not going to be forced into a new 2 year Commitment to use MRV
     
  16. Lanthom

    Lanthom Legend

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    Has anyone called with this type of setup yet and tried to upgrade their R22 to something else yet? I'm curious what is being offered to upgrade the R22 to an HR2x.
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Those that have PM'd me have gotten offers from $99 to $199.
     
  18. Supramom2000

    Supramom2000 In Loving Memory of Onyx-2/23/09

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    They offered me an HRxx for $99 and an Hxx for $99. That is what killed it for me. If they would have let me just upgrade one R22 to an HR I would have taken it. But we were talking $350 for DECA, HR, and H, then adding in MRV and HD. Not really an option for us, and quite frustrating as I was already running MRV quite happily.
     
  19. grafixfreak

    grafixfreak AllStar

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    I am getting an install today. I was told when I ordered it that all incompatible equipment would be upgraded to work on this system. The installer showed up and told me I wouldnt have the whole experience because they were not swapping out my HR15-100 for a compatible box. He called DTV. They tried to have me upgrade for a discounted price of $99. Then she said if he had an R22 that it should work on this system.
    My fingers are crossed.
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Understand "incompatible" means for SWiM and not MRV. Your R15 would be swapped for an R-16 for SWiM, which doesn't work for MRV.
     

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