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Has Anyone Noticed that Dish Network Customer Service is Going Down the Tubes?

Discussion in 'General DISH™ Discussion' started by Kricket, Mar 29, 2006.

How have your RECENT Customer Service Experiences Been?

  1. ABSOLUTELY HORRIBLE! Dish CS is REALLY going down the tubes.

    0 vote(s)
  2. Meh - It's FINE! I haven't noticed a change for the worse at all!

    83 vote(s)
  3. Well - I haven't really needed CS lately but I just MUST participate in this poll...

    40 vote(s)
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  1. Chris Walker

    Chris Walker Legend

    May 19, 2004
    The last 5 times I have called Dish over the past 2 months, I have spoken to someone fluent in English once, and amazingly enough, she was the most helpful! What a surprise
  2. clayface1000

    clayface1000 Mentor

    Apr 18, 2006
    After being a customer for eight years, I finally cancelled. Dish missed three consecutive installation appointments and also refused to allow me to do a self-install to upgrade to a 622. This, despite the fact that I had already done the installation myself, explaining that I don't want anyone touching my property except me. I had already done the work for them!

    Then, the CR gave me a BS answer as to why dual tuner receivers required a phone line plugged in. Of course, they were only to happy to let me not plug it in, provided I was willing to cough up an additional $5.

    All these are issues that have been discussed on this forum and others ad nauseum. I was once one of Dish's biggest supporters and they lost me. Considering how many friends, family members and co-workers I turned onto their company and how many installations I personal did for them (free of charge!), how they turned me against them is really sad and just plain stupid on their part.
  3. westfield60

    westfield60 Mentor

    Jan 4, 2006
    I would love to cancel. But from what I've heard everyone else is even worse. I had Comcast 6 years ago and they were terrible and now Dish is equally terrible. My brother who has DirectTV says they are even worse. I don't know who is left that has compentent CS and Tech Support and show that they actually care about their customers.
  4. ronfelder

    ronfelder Mentor

    Jan 9, 2006
    I just used the technical csr last Friday and have nothing but praise in how they handled the call and in reslving the problem. In fact I don't think i've ever had a bad experience with a csr.

  5. Kricket

    Kricket Legend

    Nov 18, 2005
    wow - i just realized that out of 115 people that have recently called in for customer service - 76 of them deem it HORRIBLE!

    thats just unacceptable - this means that if you call into customer service - there is almost a SEVENTY PERCENT chance that youll be dissatisfied

  6. Greg Mueller

    Greg Mueller Cool Member

    Feb 27, 2006
    Dish Network has given me the worst customer service I have ever gotten from any company anywhere for anything.
  7. CABill

    CABill Hall Of Fame

    Mar 20, 2005
    It only means that 70% of the people that bothered with the poll were dissatisfied. I didn't vote. My choices were pretty extreme in the poll. If I had a milder negative, I would have picked it. I gave a 501 to a neighbor and it took 45 minutes to get it activated. The receiver had been released from my account last summer, but the CSR just wasn't able to activate it on another account, no matter what she tried. Eventually, she went to ERT and they broke the link to my account that prevented her from adding it to another one. The service was bad, but the CSR wasn't. Certainly not ABSOLUTELY HORRIBLE.
  8. rustamust

    rustamust AllStar

    Feb 21, 2006
    Sure am glad I am in the 30%. I must be very lucky as I can not remember ever having talked to a bad CSR and that includes Asians as well. Thats over a period 7 years. However my fingers are crossed.

  9. fparkin

    fparkin Cool Member

    May 30, 2005
    Only Problem i Have Is When I Change My Programing They Never Get It Write
  10. Kricket

    Kricket Legend

    Nov 18, 2005
    so if there were only 2 options regarding recent customer service experiences:

    - good
    - bad

    you would have voted bad? that would just add to the number of people who vote for the negative because it was less extreme - thats not a bad idea - i should have done that and it would have illustrated the point further...
  11. wkomorow

    wkomorow DBSTalk Club Member

    Apr 22, 2002
    Several years ago as Dish was expanding, I remember watching Mr. Ergen and noting how proud he was that he was bringing call centers to various areas in the US and providing work and an inflow into the local economies. My latest experiences with the foreign call centers have been surreal. I don't care how cheap it is, in the long run having customers call over and over to resolve the same problem must be costing both money and customer patience. In one of my calls, I tried to have CBS-HD turned on and the CSR never heard of CBS.

    I am also very concerned about providing financial information to a call center outside the US. I don't care how many precautions are taken, once the information gets to foreign soil, US protection laws do not apply.
  12. The intimidator

    The intimidator AllStar

    Apr 14, 2006
    Hello all.. I am a feild service manager for an rsp in Illinois.. To be quite honest with you to be an efficiant installer you have to learn to compinsate for reps that build work orders incompitance. I would say I have to modify 70% of the work orders I receive in order to see a smile on the customers face upon my departure from there residence. I carry 3 dish 1000's 5 dish 500's 5 Super Dishes, everyswitch imaginable. And two of every receiver except 622 Vip's because we do not inventory them.. Long story short the turn over in call centers is as bad as a gas station attendantNo pun intinded..
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