I just had a surprisingly good experience this week with a service request to realign my antenna after re-roofing the house. My first surprise was that the roofers got it lined up better than expected, and everything worked fine for a week or so until the shingles settled and my signal level dropped too low on sat 119 to get the 9-day guide (44-hr guide is available on 110 and 129, both of which had low but useable signals). Anyway, back to my Dish service surprise, I called late Tue night to ask for a technician to come out to realign my dish and asked about cost and options considering that it was my own undoing since I had the roof replaced. She had me check signal levels on each satellite to confirm my suspicion of why I couldn’t get the 9-day guide, then she suggested I sign up for the $6/mo service plan and pay only $15 for the job rather than $95 without service plan. I asked if that covers something I did to myself, and she said yes, it covers everything. I was prepared to wait a few days to get scheduled but had the choice of AM or PM the very next day. I picked the afternoon slot since it would free up my wife in the AM. The next and biggest surprise was getting two calls from the installer to keep us informed of his expected arrival time. He arrived when we expected him, completed the job quickly and professionally, and we got two different survey calls from Dish within a few hours to rate our experience. I don’t know if we were just lucky, if Dish has taken a giant leap in service, or if they give priority service to customers who have their service plan. Whatever the case, I've decided to keep the service plan... for awhile anyway . Sorry for the long post, but I thought this might be worth sharing.