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Have people been successful at getting SWM installed for free?

Discussion in 'DIRECTV Connected Home' started by iowaberg, Jun 1, 2010.

  1. Jun 1, 2010 #1 of 20
    iowaberg

    iowaberg Godfather

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    May 24, 2007
    So I called D* on Friday and they verified that I'll need SWM installed for $99. I have an HR20-700 and HR23-700. He said this is the only additional equipment I'll need to take advantage of the Whole Home DVR through DECA. Does this sound right? I've been a loyal customer for 10 years and I'm just wondering what my chances are in getting this for a discounted price. Thanks.
     
  2. Jun 1, 2010 #2 of 20
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    You can certainly try. Just be prepared to hear the word "no" a lot.

    Now, here's my admission. When I first heard about the charge for upgrading to SWM/DECA I thought it was a crock. After all, it seemed to me that it was an easy, cheap upgrade.

    After my own installation experience I can tell you that there's every possibility it won't be an easy upgrade. A good installer may choose to change out your dish, a portion of your wiring, and install splitters and other hardware. Plus, all your older receivers will either need DECA adapters or out-and-out replacement.

    In my own personal experience, it was well worth the $99 for all the work and hardware required.
     
  3. Jun 1, 2010 #3 of 20
    plehrack

    plehrack AllStar

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    Aug 21, 2006
    I got mine for free (I had to pay $27 for shipping the equipment) with a free upgrade from an HR20-700 to an HR24-500 after not being able to get the HR20 working with MRV/DECA for almost 5 hours even though it worked fine via ethernet during the beta period.

    I spend about $150-$200/month with DTV and have been a customer for over 10 years, I used that as a bargaining chip. It took about an hour on the phone but was worth it overall me thinks.

    Peter
     
  4. Jun 1, 2010 #4 of 20
    Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Should of asked him not us. All you'll get is some versions of these responses of:

    "10 year customer you should get that for free plus 20 virgins"
    "Call in and ask the worst they can say is no"
    "I called in and got 20 virgins plus MRV, 2 HD DVR's, $20/20yrs and game lounge"
    "Why should you get anything free it's a service if you want it pay for it"
    "The economy is horrible and DirecTV will rue the day they decided to nickle and dime people. When will they learn."
     
  5. Jun 1, 2010 #5 of 20
    texasmoose

    texasmoose Icon

    677
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    May 24, 2007
    The only thing I had to pay for was the truck role charge of $49. Everything else was waived, no additional fee.
     
  6. Jun 1, 2010 #6 of 20
    iowaberg

    iowaberg Godfather

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    May 24, 2007
    So it sounds like it is still possible they may have to replace my HR20 once the installer arrives? Even though cust. service says otherwise?
     
  7. Jun 1, 2010 #7 of 20
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Unless your HR20 is broken in some way, there's no reason DIRECTV would offer to upgrade it for you.
     
  8. Jun 1, 2010 #8 of 20
    barryb

    barryb New Member

    2,937
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    Aug 26, 2007
    Can I get that number from you?
     
  9. Jun 1, 2010 #9 of 20
    plehrack

    plehrack AllStar

    66
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    Aug 21, 2006

    My HR20-700 did not work under any configuration that the installer or his supervisor could come up with and was therefore replaced, my HR20-100 worked fine..... so it depends, I suppose.

    Peter
     
  10. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    Mine cost me 99.00. But I got a free H24 out of it, so I didn't complain. It's almost a wash...
     
  11. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    800-867-5309
     
  12. Phil T

    Phil T Well-Known Member DBSTalk Club

    2,354
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    Mar 25, 2002
    Littleton,...
    I called to check my commitment status because Dish was offering some good deals in the area. I was told I still had a year left. I had received a free HR22 a year earlier to replace a HR10-250. When I quoted from the e-mail I received that I would have no commitment, I was transferred to retention. While she was looking into fixing my commitment issue I asked about DECA MRV. She first offered it for $99.00 and then $50.00. I accepted it at $50.00 and then she came back and said N/C. I also got a HR24 upgrade and a programming discount. When she finished writing up the order I told her I promised I would not call back for a year. :)
     
  13. oldengineer

    oldengineer Godfather

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    May 25, 2008
    2+ year customer.
    $110 monthly bill.

    49.00 for installation - no haggling
     
  14. TBlazer07

    TBlazer07 Grumpy Grampy

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    I'd settle for ONE Virgin. :sure:
     
  15. badgerdave

    badgerdave Legend

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    Dec 15, 2006
    I paid $99, plus $99 for an additional DVR (HR24-500). Didn't bother me because they upgraded one HD receiver to an H24, upgraded my old standard def TIVO to an R16 and upgraded an additional SD box for free. They also installed a SWM16, at least three DECA units, and at least three splitters so I can't whine about $99.
     
  16. bratboy

    bratboy Legend

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    Apr 5, 2008
    "I'm sorry, virgins are only for new install. However we'll be happy to replace your defective Trollop with a perfectly functional Bar maid"...couldn't resist urge.

    You just have to call and see. Sometimes you get lucky and other times easier to get free medical. I got lucky last time and dealt with a good car. By the time she was done I get 2 hr24's to add to my 22, Mvr, deca install a small discount on my bill for a year and moved to SWiM for just the trip fee. Now when I needed an AM21 that was like pulling teeth and took 3 calls to get one, hehe.
     
  17. mikeny

    mikeny Hall Of Fame

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    Aug 20, 2006
    I did the same and thought it was fair. I wound up getting an additional HR24 when the installer basically declared that they didn't have the patience or desire [or parts] to try the "workaround with the HR20-100". (They never tried.)

    It took 2 visits and several phone calls in between to ensure that all the right parts were brought to complete the job but now the 4-room Whole Home DVR DECA system is running great.
     
  18. Shades228

    Shades228 DaBears

    6,081
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    Mar 18, 2008
    Actually I was going to go with http://www.dailymail.co.uk/news/art...05-year-old-Clara-Britains-oldest-virgin.html. Considering you can't order specific models.
     
  19. bratboy

    bratboy Legend

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    Apr 5, 2008
    ROFLMAO! Thank you I needed that. Have a ton of stuff to move/hide before the installer shows tomorrow. Of course that's how I'm going to look if he doesn't show up with the right boxes.
     
  20. kcroyaljosh

    kcroyaljosh AllStar

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    Sep 12, 2006
    I recieved the same deal from D* today when I called. ATTUVERSE is available in my neighborhood and I have thought about switching. Plus they will give me a $300 gift card. D* wants to charge me $99, plus another $49 for installation plus a two year commitment. I have been a loyal customer since 2006. Is there a certain number I should call to see if I can get a better deal? With ATT in the area, I can switch with no problem.
     

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