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Have you been called by DIRECTV Customer Service?

Discussion in 'DIRECTV General Discussion' started by Doug Brott, Aug 28, 2008.

  1. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Do you have a phone line and/or network connection for your receiver?
  2. upnorth

    upnorth Godfather

    Jun 21, 2006
    Hmm I asked if they would bring out a slimline to replace my AT-9 and she said no I guess I should of just kept my mouth shut and let them come out anyways even tho I was not having any issues.;)
  3. mhayes70

    mhayes70 New Member

    Mar 21, 2006
    No, they have never called me yet. If they do I will gladly accept there help. If I do get a call I bet it will be on my HR21. :D
  4. mitoca

    mitoca AllStar

    May 31, 2006
    Yes, I have both network and phone connected to my two HRxx's. Not all my other boxes are connected though.
  5. Rob77

    Rob77 Godfather

    Sep 24, 2007
    I do not accept calls from unknown telephone numbers. If they call I wish they would leave a message or contact us by email. (after all...this is the 21st century... right ;) )
  6. gspaul

    gspaul Cool Member

    Oct 6, 2006
    I did get a call. My signal strength on 99 and 103 was not good. Every time it rained more than a shower, we had searching for signal messages. I was waiting until the new bird was up to call and have a tech come out. Then I read here that people were getting called proactively and getting the realignment done for free, so I waited it out. I received the call on a Wednesday and a tech was there Friday and was done at no cost.
  7. mitoca

    mitoca AllStar

    May 31, 2006
    That's what I'm hoping happens for me. I don't want to pay for a service call if I can avoid it. But as Rob77 pointed out, I don't answer unknown calls either. Does anyone know if it comes up as Directv on caller ID, or is it unknown?
  8. BlueSnake

    BlueSnake Godfather

    Oct 6, 2006
    No call, but when I called them a few weeks ago about a problem, the CSR told me that she could see that I had been losing signal. They scheduled a Tech to come out and took care of the problem.
  9. gspaul

    gspaul Cool Member

    Oct 6, 2006
    I usually call the number back to see if was a company I might have wanted to talk to (usually it's not). When I saw the called ID again, and knew it was D*, I answered.
  10. Draconis

    Draconis New Member

    Mar 16, 2007
    Las Vegas, NV
    So DIRECTV is taking a proactive approach to installation issues?

    Nice, now there is another reason to make sure that the phone/network line is connected.

    As for myself, they have not contacted me. My installation is pretty solid and I do not get much inclement weather.
  11. compnurd

    compnurd Hall Of Fame

    Apr 23, 2007
    Evans City PA
    The biggest thing with this is that the techs coming out to fix 99/103 SATS know what they are doing
  12. Msguy

    Msguy Hall Of Fame

    May 22, 2003
    I have perfect signal strength. My Only complaint is from time to time i'll be watching a ballgame and my screen will Freeze Frame for about 2-3 seconds and then the program returns to normal. That has ALWAYS bugged me and I still don't know why it does it. Even after resetting the receiver and checking all the signal strengths which are mostly in the 90's and some are even 100%.
  13. steveken

    steveken Godfather

    Sep 15, 2007
    I have not been called either. My H20-600 isn't connected to a phone line, but my HR20-700 is connected to the network. My 99 and 103 signals aren't really that good, I think they are in the upper 60's to low 80's.

    I know that sounds good, but I still get pretty bad rain fade when a storm rolls through. That signal strength is a result of MY aiming the dish cause when the installer left it was dismal. Hardly had a good signal on any sat. I would love it if they could send someone out to peak the 99 and 103 signals for me. I am afraid that if I try to do it again, I will screw something up (even though I probably won't, I am still afraid I will). So, hopefully they call me about it at some point.
  14. DJ99

    DJ99 New Member

    Aug 16, 2008
    I've had a H20 for a year. Recently I looked at my signal strengths and found the following
    1-8: 72 0 74 70 68 0 n/a n/a
    9-16: n/a n/a n/a n/a n/a n/a 0 0
    17-24: 0 62 0 67 0 0 0 0
    25-32: n/a n/a n/a n/a n/a n/a n/a n/a

    1-8: 68 49 73 56 71 53 67 53
    9-16: 66 48 67 52 64 47 n/a n/a
    17-24: 0 n/a n/a n/a n/a 0 n/a n/a
    25-32: n/a n/a n/a n/a n/a n/a n/a n/a

    Nobody from D* ever called me and I do have my receiver hooked up to a phone line. My dish was installed July of 2007 before D10/11 went live, but I don't know how long the signale have been at this level.
  15. gfrang

    gfrang Hall Of Fame

    Aug 29, 2007
    No call for me but i have no problems,at least not with equipment.
  16. FarNorth

    FarNorth Godfather

    Nov 27, 2003
    I had a call on my cell phone, presumably because I've never had a phone line hooked up to my rcvrs which are on inside walls. Years ago, I had my TiVo hooked to a wireless modem that only worked about once a month so when I installed my HR21, I gave up.

    At any rate, the automated call wanted to know if I had the right dish for new HD programming. Directed me to test channel XXX, push a button if I see message so and so and that was it.

    Everything's fine.
  17. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

    Apr 1, 2007
  18. paulman182

    paulman182 Hall Of Fame

    Aug 4, 2006
    Can someone post the number that shows up on the ID when they call?

    I know it might not always be the same, but it could be, or be similar.
  19. BkwSoft

    BkwSoft Legend

    Oct 18, 2007
    When they called me caller ID came up with (800)531-5000
  20. paulman182

    paulman182 Hall Of Fame

    Aug 4, 2006
    Thank you!

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