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Discussion in 'DIRECTV General Discussion' started by Doug Brott, Aug 28, 2008.
Do you have a phone line and/or network connection for your receiver?
Hmm I asked if they would bring out a slimline to replace my AT-9 and she said no I guess I should of just kept my mouth shut and let them come out anyways even tho I was not having any issues.
No, they have never called me yet. If they do I will gladly accept there help. If I do get a call I bet it will be on my HR21.
Yes, I have both network and phone connected to my two HRxx's. Not all my other boxes are connected though.
I do not accept calls from unknown telephone numbers. If they call I wish they would leave a message or contact us by email. (after all...this is the 21st century... right )
I did get a call. My signal strength on 99 and 103 was not good. Every time it rained more than a shower, we had searching for signal messages. I was waiting until the new bird was up to call and have a tech come out. Then I read here that people were getting called proactively and getting the realignment done for free, so I waited it out. I received the call on a Wednesday and a tech was there Friday and was done at no cost.
That's what I'm hoping happens for me. I don't want to pay for a service call if I can avoid it. But as Rob77 pointed out, I don't answer unknown calls either. Does anyone know if it comes up as Directv on caller ID, or is it unknown?
No call, but when I called them a few weeks ago about a problem, the CSR told me that she could see that I had been losing signal. They scheduled a Tech to come out and took care of the problem.
I usually call the number back to see if was a company I might have wanted to talk to (usually it's not). When I saw the called ID again, and knew it was D*, I answered.
So DIRECTV is taking a proactive approach to installation issues?
Nice, now there is another reason to make sure that the phone/network line is connected.
As for myself, they have not contacted me. My installation is pretty solid and I do not get much inclement weather.
The biggest thing with this is that the techs coming out to fix 99/103 SATS know what they are doing
I have perfect signal strength. My Only complaint is from time to time i'll be watching a ballgame and my screen will Freeze Frame for about 2-3 seconds and then the program returns to normal. That has ALWAYS bugged me and I still don't know why it does it. Even after resetting the receiver and checking all the signal strengths which are mostly in the 90's and some are even 100%.
I have not been called either. My H20-600 isn't connected to a phone line, but my HR20-700 is connected to the network. My 99 and 103 signals aren't really that good, I think they are in the upper 60's to low 80's.
I know that sounds good, but I still get pretty bad rain fade when a storm rolls through. That signal strength is a result of MY aiming the dish cause when the installer left it was dismal. Hardly had a good signal on any sat. I would love it if they could send someone out to peak the 99 and 103 signals for me. I am afraid that if I try to do it again, I will screw something up (even though I probably won't, I am still afraid I will). So, hopefully they call me about it at some point.
I've had a H20 for a year. Recently I looked at my signal strengths and found the following
1-8: 72 0 74 70 68 0 n/a n/a
9-16: n/a n/a n/a n/a n/a n/a 0 0
17-24: 0 62 0 67 0 0 0 0
25-32: n/a n/a n/a n/a n/a n/a n/a n/a
1-8: 68 49 73 56 71 53 67 53
9-16: 66 48 67 52 64 47 n/a n/a
17-24: 0 n/a n/a n/a n/a 0 n/a n/a
25-32: n/a n/a n/a n/a n/a n/a n/a n/a
Nobody from D* ever called me and I do have my receiver hooked up to a phone line. My dish was installed July of 2007 before D10/11 went live, but I don't know how long the signale have been at this level.
No call for me but i have no problems,at least not with equipment.
I had a call on my cell phone, presumably because I've never had a phone line hooked up to my rcvrs which are on inside walls. Years ago, I had my TiVo hooked to a wireless modem that only worked about once a month so when I installed my HR21, I gave up.
At any rate, the automated call wanted to know if I had the right dish for new HD programming. Directed me to test channel XXX, push a button if I see message so and so and that was it.
Can someone post the number that shows up on the ID when they call?
I know it might not always be the same, but it could be, or be similar.
When they called me caller ID came up with (800)531-5000