You guys are scaring the shit out of me in these forums. AT&DirecTV offered me a great deal to return and I took it. Installation is set for next week. However, reading all the complaints about programs not being recorded, pixelation, the new guide, the HS17 (Genie 2) problems, shitty customer service, etc., is making me seriously reconsider. Are things really that bad, or is this just another of those situations where a handful of people are hammering an internet forum with their problems, but the great majority of people remain happy? I don't really want to lock into 24 months of subpar service if that's become the norm now.