HBO Max finally revealed (AT&T video subscribers with HBO subscription gets it for free)

Discussion in 'DIRECTV General Discussion' started by techguy88, Oct 29, 2019.

  1. b4pjoe

    b4pjoe New Member

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    Yes. Available on some models of Samsung TV's. It isn't available on any of my 3 LG TV's. 2 of which only have a Fire TV streaming box. Oh well...
     
  2. Steveknj

    Steveknj Icon

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    Not on any of my LG or Vizio TVs. I have a Samsung in the bedroom that I'll check, but for now XBox or via chromcast it my only options on the large screens. Android phones and tablets work natively.
     
  3. bjdotson

    bjdotson Legend

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    I signed in; I am supposed to get this free. Anyway to tell if that is the case?
     
  4. bamasat22

    bamasat22 New Member

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    Per the opening launch party ( above referenced post and channel )
    The Comcast deal was reached last night. A big deal was made of it.

    "Stank" told everyone in high archy to " lean into it" and to ( paraphrased) -listen to the customers-.

    I will say this much " the people" involved in HBOmax are second to none . The world involvement and the leaders in every part of this launch / product are the very best the industry has to offer. THE best.
    It WILL succeed.


    Sent from my moto z4 using Tapatalk
     
  5. b4pjoe

    b4pjoe New Member

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    If you are getting it free because you have HBO through AT&T... the landing page of my AT&T account shows this:

    Screen Shot 2020-05-27 at 5.56.30 PM.png

    On the HBO Max website under billing it just says: Your HBO Max subscription is billed through AT&T.
     
  6. bjdotson

    bjdotson Legend

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    I don't have the screenshot that you showed but I signed in before going to att landing page. I get HBO free on Directv because of my wireless data plan so I'm probably worried for nothing (and the billing does say billed through AT&T) but it would be nice to have some sort of confirmation since I can be a bit of a worrier.
     
  7. techguy88

    techguy88 Well-Known Member

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    HBO Max is classifying any AT&T product as being billed through AT&T including any standalone DirecTV subscriber in any billing system. I have a friend in legacy DirecTV billing system with Premier who I helped set up and when he clicked on "DirecTV" it took him to the white "AT&T" branded login page (not the usual "DirecTV" branded TV Everywhere login page) he entered his DirecTV username and password and it worked and under his account details it says he is billed through AT&T.
     
  8. the future is now

    the future is now AllStar

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    agree, this is a huge disappointment for something like this when so many now have the equipment.
     
    longhorn23 likes this.
  9. jal

    jal Icon

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    I am supposed to be getting it for free because I have HBO on Directv and I also have Unlimited Elite on cell. When I try to log in on Apple TV or my iPhone I get an error message that my AT&T. subscription does not include HBO Max. I was on the phone with the call center for about an hour today, and they couldn't figure it out, then told me try again after June 2. Whats up with that?
     
  10. DirectMan

    DirectMan AllStar

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    I thought that somebody posted that Directv customers with lower level plans (I have Choice Xtra Classic) would get HBO Max for free for three months. I tried registering online yesterday but the system responded; "Can’t Verify Your Subscription. It looks like your AT&T subscription does not include HBO Max. If you believe you have received this message in error, please contact your provider".

    Am I doing something wrong or was the information about a free three month subscription bogus.
     
  11. DirectMan

    DirectMan AllStar

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  12. techguy88

    techguy88 Well-Known Member

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    You have to login to your DirecTV account to add the promotion. If your in the AT&T billing system your account is managed at att.com If your in the legacy DirecTV billing system you would go to directv.com

    As long as you haven't had a recent promotion for HBO (such as a discount or some other kind of free trial) anyone above Family should be eligible according to their press release.

    The reason you have to manually add this promotion is it automatically continues to bill after the 3 month trial unless you call or chat to a representative to cancel HBO+HBO Max.

    My mother has Preferred Xtra and is in the AT&T billing system and was able to add the offer online since the last time she had an HBO promotion was over 2 years ago.

    I'm providing the steps below just in case anyone wants help with how to add an add-on like HBO+HBO Max to their DirecTV account online (combine bill customers may have to call or chat to a rep these instructions are for standalone accounts):

    Depending on which billing system you are in here are the steps (if you have a recent copy of your bill look at the name printed on the first page in the top left. If it says "AT&T" your in the AT&T billing system. If it says "DIRECTV" your in the DirecTV billing system" also accounts in the AT&T billing system always have a 9-digit account number, DirecTV is usually 8-digits or less)

    AT&T Billing System for Converted/New DirecTV customers
    • Login to your DirecTV account at att.com
    • Scroll down to "My Services" and select "Manage Package"
    • Scroll down to "My add-ons" and select "Add or Remove Channels"
    • After the system loads the ordering screen click the "+" symbol beside "Premium and Movie Channels"
    • Scroll to find "HBO + HBO Max" (It is the seventh option listed after Movies Extra Pack)
    • If the offer is still available online/or if you are eligible the $14.99/mo. price will struck through with $0.00 beside of it. Underneath "HBO + HBO Max" you will see green text with the terms and conditions of the 3-month trial offer.
      • Pretty much they are clearly warning you that after 3 months HBO+HBO Max will revert to its regular price of $14.99/mo on month 4 unless you call them to cancel it. (You can also chat to remove it if you want.)
    • Click the "Add" button beside the offer then scroll down to the bottom of the ordering screen and select "Continue"
    • You will be taken to an order recap screen where AT&T now in bold dark green is emphasizing the terms and conditions of the offer. Scroll down to the bottom and click "Submit" and you will be given an order number.
      • Give the system approximately 5-20 minutes to execute the order and periodically check channel 501. Once the HBO channels on DirecTV become active then you should be able to go to hbomax.com select "Login with TV/Mobile Provider" select "DirecTV" and use HBO Max.
    Legacy DirecTV Billing System
    • Login to your account at directv.com
    • Once on your account overview page loads look to your left where you see "My Snapshot" and underneath your package name select "View My Programming"
    • On the "My Account: My Programming" page scroll down to "Add Additional Premium Channels" and locate "HBO+HBO Max" (usually at the top)
    • If you are eligible for the 3-month trial or able to add it online you should see beside "HBO+HBO Max" in bold "$0.00 per month for 3 months, $14.99/mo. thereafter"
    • Click the orange "Activate Now" to add the offer to your account
    • A dialog box will appear to advise you of the terms and conditions.
    • Click "Activate Now" again to confirm/proceed with adding the "HBO+HBO Max" service with the 3-month trial to your account.
    • Within 5-10 minutes the HBO channels on DirecTV should be active. After they are active then you can login to hbomax.com with your DirecTV credentials.
    (For those wondering I was helping my mother when she was adding this offer to her account and I walked her through it. I am in the legacy DirecTV system myself so this is how I know how to add programming add-ons in both systems.)
     
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  13. slice1900

    slice1900 Well-Known Member

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    Shows that guy doesn't get it. They aren't looking to add new subscribers to HBO Max, they have millions already by making everyone who gets HBO from their cable/satellite/vMVPD plan an HBO Max subscriber.

    The strategy is that as those people cut the cord, if HBO has a separate direct relationship with them they stand a better chance of getting them to keep paying for HBO as one of the streaming plans they subscribe to.

    If they are successful in holding on to enough of the cord cutters they can maintain the same revenue level. Any new subscribers beyond that are gravy. Not having universal carriage on streaming set tops from day one is irrelevant to their strategy. That guy just doesn't see what they are trying to do, even though it is pretty obvious.
     
  14. AngryManMLS

    AngryManMLS Active Member

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    HBO Max launched lacking the new killer show/movie that would get the service trending like Disney+ did. That along with the lack of support for Roku and Amazon Fire TV pretty much has HBO Max playing catch up already.
     
  15. JoeTheDragon

    JoeTheDragon Hall Of Fame

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    They need to air that show on the HBO main channel.
     
  16. Jun 1, 2020 #216 of 244
    techguy88

    techguy88 Well-Known Member

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    Well to be fair HBO Max got hit by the COVID-19 pandemic which shut down the production of most of their originals. What they have in the can they have to ration out until production can resume. Like I mentioned in the other thread in the streaming forum, I don't think Craftopia was meant to be a leading launch program and given such a huge advertising push as it was.

    Disney+ got to launch before the pandemic hit but its new original programming is drying up quick which is why Disney is accelerating movies to the platform that were intended for theaters or originally intended to have a longer life on home media and pay-per-view before hitting the platform.

    WarnerMedia is having to space out what Max originals it has completed until production resumes. If it uses all its completed material up too soon it will have to siphon more content from DC Universe and possibly Cinemax (which WarnerMedia is trying as hard as possible to keep separate from HBO Max.) It appears the originals it launched with had to be key ones that were representative of each demographic the "Max Originals" were trying to expand upon from the HBO brand. It will be a wait and see game to see what they do if production doesn't open back up soon. They could always pull a Disney and make Birds of Prey and Scoob! available to HBO Max way earlier than intended.

    Although I'm starting to think Peacock at this point will become an HBO Max situation or worse... it is 1 month and 14 days to its nationwide launch and we haven't heard a anything new from this bird yet.
     
  17. Jun 1, 2020 #217 of 244
    DirectMan

    DirectMan AllStar

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    I followed your instructions through the convoluted ordering system (which was down yesterday) and discovered that I am not eligible for a three month free trial just the regular price at $14.99 I guess because I had a previous discount on HBO. Oh well I will wait for ATT to crawl back to me with a free offer as the startup has not exactly been a barnburner.
     
  18. Jun 9, 2020 #218 of 244
    RVD26

    RVD26 Godfather

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    'Disaster' may be too strong a word, but so far I have been underwhelmed.
    None of the new content excites me and the catalog of movies/TV shows I've either seen multiple times already or have no interest in.
    It's nowhere close to the fanfare that Disney+ had when it launched.
     
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  19. Jun 9, 2020 #219 of 244
    techguy88

    techguy88 Well-Known Member

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    That site tried to quickly follow up with >> The HBO Max Launch Wasn't A Failure (NYSE:T) | Seeking Alpha

    However Disney+ had The Mandalorian and the Disney Vault films. If it didn't have those things the fanfare would have been hugely diminished. Excluding The Mandalorian its slate of launch originals were also mixed and didn't get much fanfare.

    HBO Max had to deal with COVID-19 which hurt its launch slate and most consumer review sites took that into account which this article did not. COVID-19 also hurt HBO Max's marketing (this is also going to affect Peacock as well.) In fact if you use Google Trends like that first article did Peacock is performing about the same as HBO Max. Peacock may see a bump in July when it launches like HBO Max did in May. HBO Max right now is relying heavily on already completed original HBO content more than what was initially planned and will stay this way until production ramps back up on the Max Originals.
     
  20. Jun 9, 2020 #220 of 244
    slice1900

    slice1900 Well-Known Member

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    They don't understand what AT&T is trying to accomplish. They don't care about building up a lot of HBO Max subscribers today, they want to insure the people who get HBO through their cable/satellite provider today will continue to subscribe to it via HBO Max if they cut the cord.

    If they can just get everyone who pays for it today through their provider to continue paying for it tomorrow after they go streaming then it will be a success. Anyone who subscribes without a previous relationship is a bonus.
     
    bamasat22 likes this.

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