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Discussion in 'DIRECTV General Discussion' started by rborden, Jan 10, 2008.
And how much extra will this cost.
the rumor is 59 dollars...for the soon to be coming AM21 add-on
So they drop the cost of the HR21 to 199, then tack 59 back on so it will have the same functionality as an HR20.
they dropped the price of the HD DVR, the HR21 just happens to be the model that is currently available
Hi guys. I had actually called in for the hd dvr upgrade back in november and was told 299.00 I was offered 100 off by the csr, I told her no. a supervisor would not budge. so i spoke to retention. he offered me a 50.00 credit, hd free 1 year, and dvr fee and hbo free 6 months. so i took it.rec would be 149.00. tech came out and said no los and that a supervisor would come back out for a second opinion. no one came and i did not get a change to call back since i went on vacation. so i call them today for the second opinion. i tell the csr what i was offered and she confirmed it. i also told her it said the rec was now only 99.00 on the website. she was like oh thats for new customer's. i said really? if you click on the link under terms, it says nothing about only new customers.
so she tells me "if you want that price go on the website and do it yourself" i told her no and asked for a supervisor. he would not budge so back i went to retentions. i spoke to a someone who agreed to honor the advertised price. now before i could finish the order and take his name and id number. my phone battery died. i call back and speak to retention again and this other guy says i cant give you another 50.00 off. either take the programming credits and the rec for 149.00 or pay 199.00 for the rec. i said ok to the 149.00 even though it was still not what the other retention agent said.
now here is where i got mad. when i placed the order in nov, i was charged 199.00 for the rec and i got a 50.00 credit.i paid for the charge with my credit card. this guy charged me again 199.00 and gave me a 50.00 credit. i told him no check my account and the notes.i already paid for that. he says oh yea i see that now. we are finishing up the order and i politely ask him if he could waive the late fee. he says no. mind you i am a 10 year customer and pay 85.00 a month, i have 4 recs including a dvr,and get sunday ticket every year and also order a lot of ppv events. i asked him "you can't take off the late fee and keep me as a customer?" he said no. so i tell him fine, cancel the acct. he says ok i will send you out a final bill. i told him to cancel it on 1/29 that way i could have time to get another provider. he said its cancelled on the same day. i told him i would call back. i emailed the ceo office of directv and explained the situation. if it does not get resolved, i will just get e* or fios. now they are most likely going to lose a customer over a 50.00 credit that i was told i would get and a 5.00 fee. that is the most ridiculous thing i have ever heard. now i know some of you might say its only 5.00 but it's not the point. i don't know of any company that will not waive a late fee. come on. so i will give them a week to email me back. or i'm gone.
So what was the late fee for? Were you truly late on your bill? If so, suck it up and eat the late fee... $5.00 isn't going to kill you if you order Sunday Ticket on your account. You would have saved face, and you'd still have D*.
It would installed along with the first one, which isn't installed yet, either. BTW, I can install equipment.
How come when I log onto Directv website, and hit upgrade receivers, there is no choice for an HD DVR? There is a regular DVR, and HD receiver, but no HD DVR. Yes, I already have a 5-LNB and one HR-20, so why is there no on-line option to order another HD DVR? Anyone else seeing this?
When did you order your HR20?
I know for a while you had to wait 6 months in between ordering HR20/HR21's so that may be your problem. If that is the problem you should be able to just call DirecTV and they should order it for you without a problem.
Maybe that's it, Mike. I've had the HR20 since about October. I'll try giving them a call. Thanks very much.
This is one instance where I refuse to play “CSR Roulette”. I appreciate the advice but I knew the price when I purchased the unit.
On a side note it looks like DIRECTV finally realized that they were overpricing theirselves.
Think about it, HD receiver $99, DVR $99. Why pay $299 for the HD DVR when you can get the two units for a cheaper price? (Of course you would not be able to record HD content, but in the past there was not much HD content to record and DoD did not exist).
I know a few friends who went the HD + DVR route and have both receivers attached to the same TV.
Having HD that you have to watch live and a DVR that only records SD is a LOT different than having an HD DVR. For me, the first is NO substitute for the second!
I haven't gone back and re-read the thread, but if you are ordering a second receiver/DVR and expect it to be installed at the same time as one that is scheduled already, you likely need to call and have the first work order cancelled and redo the order so it's all on the first work order - and that could affect the installation date scheduling.
I really don't think you can just call and add another DVR to an existing work order and if it's not on the work order, it's not getting done.
Like I said, I haven't gone back and re-read the thread, so I may be missing something, but just wanted to urge caution.
OK, I've read your post a couple of times and I'm still a bit confused.
In November you agreed to a deal, got charged, an installer came out and there was a LOS issue. They said they would send a supervisor, which didn't happen. Then you went on vacation.
Now it's two months later before you call back about it??? Had you gotten your original payment refunded because the installation didn't happen?
If your original payment got refunded and it's two months later, seems to me you start over again. To my knowledge, the deals that are made on equipment are not open-ended and if it's now two months later, that offer, I wouldn't imagine, isn't necessaily still valid. A lot has changed in two months, including the fact that the HD DVR has now come down in price from $299 to $199. Plus the "deals/credit pool" is quickly drying up.
If your original payment hasn't been refunded, then you shouldn't have to be cutting a new deal - or at the very least the $149 you paid already should be applied to whatever type of new deal you negotiate now (starting from scratch). All they should have to do at this point is attempt the installation you already paid for with a supervisor confirming if line of site is possible.
In my opinion, sitting on this whole thing for two months (you either had one long a$$ vacation or just really didn't do your due diligence in following up on your original order) invalidates the original order. Had they made the offer back in November and you said, "I want to wait a bit to make a decision", that offer would no longer be valid if you call back on it two months later. Given that you DID pay for it and had LOS issues, I still don't understand why you and they seem to be starting over again from scratch??? Unless, of course, you had gotten that payment refunded in the meantime. If that's the case, then you start all over now from scratch. (Plus they probably HAVE to start over in their system to actually get a work order created).
You can see why I'm confused.
As for the late fee - and I am taking creative license here - but if I had already paid for an installation and waited two months to follow up on that, chances are if I have a late fee it is for a legitimate reason and I just bite the bullet and pay it. If you want to stand on principle under some notion that because of your tenure with DirecTV and how much you're supposed to pay them each month for service that they should just forgive the late fee (though I am aware that they and other companies sometimes do that), that's your choice, but DirecTV is certainly not obligated to waive it, and in fact, a CSR would have to answer for why they did. Were you also two months late paying your bill? My advice is just pay the late fee and move on from that. If you really want to go elsewhere, then you have to do what you have to do. I hope you don't still have time remaining on your commitment or you will wind up paying for that, too.
i had already paid the upgrade charge of 149.00 and I never got a refund. they send me an email apologizing and asking me to call a special number with a pin. so i will let you know what they say.
Cool. I hope it works out OK for you.
Well just got off the phone with D*. Was very polite and explained my situation and they would not budge at ALL with the pricing. They said they just recently dropped the price of the HD DVRs and that should be considered a price break in this situation and they could not go any lower. I chose to do three monthly payments on my account. My install date is on Saturday the 19th from 8A-12N.
Back in December I upgrade from a H10 and a HR10 to two HR21. At first my order was for a H20/21 and a HR20/21 but canceled the order and order two HR20/21. I managed to get one HR21 with a $299 rebate and the second was three payment of $99.66. Called today because the $299 credit did not show up on my bill. I was transfered to a rep for installation and she tried to transfer to a manager to give me the credit but was disconnected. She called me back but because she called me on a outgoing line, she could not transfer to the manager and gave me a direct number. When I call a manage I was able to get the credit issued to my account. I forgot to asked about the price reduction so I called back and I asked about the price reduction and he offer to give me a $10 credit for twelve months.
I know I have read other posts on this board regarding credits and discounts on hardware, but it just irks me a bit that I've always paid my bill on time, never had a late fee in the 10 years I've had an account and I've NEVER upgraded any equipment before through DirecTV and NEVER had anyone out to my house for a service call since I had service installed originally, and yet I still seem to get the shaft while others are enjoying some nice discounts.
I didn't expect to the get the box for free, but from many of the other posts I've read it seems like a lot of folks are at least getting the HD Access fee effectively knocked off their accounts through a credit each month for at least a year.
I would have hoped that they would have worked with me a bit. Anyone think that if I send them an email I might be able to get anywhere?
I don't think it could hurt to try e-mailing them. Give it a shot. You'll be no worse off than you are now (assuming you don't get condescending and demanding, which sure doesn't appear to be your style).
A clearly stated e-mail such as your post, indicating the type of customer you've been and your irritation/frustration at seeing all the deals people are getting, you having not gone to the "deal" well every chance you get and not understanding why they can't throw you a bone - someone may take a look and give you a break.