HD DVR problems

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by ChrisD, Apr 9, 2019.

  1. Apr 9, 2019 #1 of 25
    ChrisD

    ChrisD New Member

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    My equipment:

    HR44-500 Genie
    HR24-200 HD DVR
    H24-200 HD Rec
    H24-100 HD Rec

    My issue is with the HR24-200. This receiver is a constant pain in the butt. It freezes and pixilates (all other receivers working fine) and very slow to change channels. I've it out twice with the same issue. Tech has changed LNB and checked entire system between change outs. I don't want to go to minis due to tuner limiting issues. Any suggestions?
     
  2. Apr 9, 2019 #2 of 25
    jimmie57

    jimmie57 Hall Of Fame

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    My HR24-100 is slow to change channels also. I do not have the freezing and pixelating problem.
    If you can, try swapping the location of one of the H24 with the HR24 and see if the problems stay with the HR24 or are they in that location.
    This will eliminate that there is a problem in the coax line connecting it to the dish LNB.

    How much free space do you have ?
    Have you tried a Search for CLEARMYBOX and let it run ? Takes about a minute or 2 longer than a reset.
     
  3. Apr 9, 2019 #3 of 25
    ChrisD

    ChrisD New Member

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    There was no change with CLEARMYBOX.
     
  4. Apr 9, 2019 #4 of 25
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Performing a CLEARMYBOX clears the guide data database and other things. It can take 24 hours for everything to completely reload. Give it a day. How much free space is on your HR24-200? Have you performed a System Test on your HR24-200? If not do so tomorrow. If that reveals nothing perform a BiST (Built-in Self Test). Reset your HR24-200. When you see "Just a few more seconds..." on your TV screen using your DIRECTV remote press SELECT. You can also press SELECT when you see "Running receiver self-check". This will bring up the BiST menu. It's all about timing when you press SELECT to bring up the BiST menu. Follow the prompts.
     
  5. Apr 9, 2019 #5 of 25
    ChrisD

    ChrisD New Member

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    I performed the CLEARMYBOX three days ago. I will try your other suggestions when i get home this evening. I will reply back with the results.
     
  6. Apr 9, 2019 #6 of 25
    slice1900

    slice1900 Well-Known Member

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    One thing you might want to try is temporarily swapping its location with one of the H24s, to see if the pixelation follows the HR24 or stays at the location. If it stays at the location then it is most likely an issue with that coax cable leading to the location, if it follows the HR24 then you probably should watch any recordings you have on it and then call Directv and tell them it has failed - tell them it won't turn on (if you try to explain the symptoms they'll give you the run around and waste your time) They'll send you a replacement which will hopefully work better.
     
  7. Apr 9, 2019 #7 of 25
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Here's what I would do and I'd do it quickly. That 24-200 isn't gonna get better. Get a new HDD and an external device for the new HDD. Put it on the 24 and you should be trouble free for a couple years. The diagnostic tests only seem to tell us if the HDD is failing. What you're seeing is an HDD that is degraded. But run the diagnostics, if you get a storage error you'll know the HDD is failing. You probably won't get that error.

    Getting a replacement might work, might not.

    Rich
     
  8. Apr 9, 2019 #8 of 25
    Rich

    Rich DBSTalk Club DBSTalk Club

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    I'd be amazed if the problems didn't follow the HR. All his other equipment is working properly. But it might be the coax if you believe that can also cause the HR to slow down. I kinda doubt that. He's got all the symptoms of a wonky HDD.

    Rich
     
  9. Apr 9, 2019 #9 of 25
    jimmie57

    jimmie57 Hall Of Fame

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    For the slow channel change only:
    Go into settings and check only the 1080i resolution.
    Go into settings and turn Native to OFF.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    Your question about how full his HDD is was never answered. Just dawned on me. That could be the problem. A full/almost full HDD could cause the problems he's seeing.

    Rich
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    You never answered Jimmies' question...what is the normal capacity on that HR? How full is the HDD? Is that HDD the internal HDD? Has that HR ever had a new HDD in or on it?

    Rich
     
  12. slice1900

    slice1900 Well-Known Member

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    That's probably true but it is a simple thing to check and will eliminate the possibility he goes through the hassle of replacing his HR24 when the problem lies elsewhere.
     
  13. jimmie57

    jimmie57 Hall Of Fame

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    What is the signal strength on the 99ca on a receiver that is working good vs this DVR that is not. Could you get those readings and post them ?
     
  14. P Smith

    P Smith Mr. FixAnything

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    just pictures (typing from a screens is prone to mistakes)
     
  15. ChrisD

    ChrisD New Member

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    Ran diagnostics with no errors. HDD is 76% free. The coax was replaced after last receiver replacement.
     
  16. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Change the location of your HR24-200. If the issue goes away then the issue is with the DIRECTV system at the HR24-200's original location.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    Running the diagnostics did just what I thought it would. I'm pretty sure you need a new drive on the HR. You should have no problems regarding capacity if you keep your HRs at that level. Keep the HDDs at no more than half full and they will last longer. Remember, that 24 might be close to 10 years old and if that's the original HDD in it...well, close to 10 years is way too long for an HDD in a DVR. Based on my experience.

    Rich
     
  18. ChrisD

    ChrisD New Member

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    Can I swap locations between the HR24 and the HR24? There is a small box connected to the HR24 that is connected to my router, I guess this is for on demand but not sure.
     
  19. ChrisD

    ChrisD New Member

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    *Sorry HR24 and HR44*
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    In post #1 of this thread you said, "My issue is with the HR24-200." Are you seeing the problems on your 44 too?

    Rich
     

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