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HD DVRs, HD Receivers and R22: Fall 2011 National Release Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Aug 11, 2011.

  1. Jan 5, 2012 #281 of 324
    Rich

    Rich DBSTalk Club DBSTalk Club

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    I'd be willing to bet that you've just been baffled with BS. I don't believe what that supervisor told you. Call D* and complain and complain and complain or I think we'll be reading this thread for a long time. Keep calling, be polite, be persistent and don't take no for an answer. The last D* Field Supervisor I talked to had been on the job less than a year. That's how bad the churn rate is. He admitted he was surprised he got promoted so quickly.

    The two Techs we have in our area (pitiful, isn't it?) would have been all over your system right off the bat. You've done a good job of troubleshooting, now force them to fix your system.

    Remember, you're looking to get connected to the Case Management Group. Very little BS emanates from those folks.

    Rich
     
  2. Jan 5, 2012 #282 of 324
    Rich

    Rich DBSTalk Club DBSTalk Club

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    I think he's just getting the run around from the installers. There's something wrong between his dish and his HRs. His friend's TV proved that.

    Rich
     
  3. 1551retired

    1551retired New Member

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    Jan 12, 2012
    Over what satellite is the new HD guide firmware delivered? I still haven't received the new firmware. I'm using my HR21-200 in the motorhome in Florida for the winter (don't have local Wash, DC channels and that's fine). It's out of my house back in Northern VA (DC area). Is it possible the Wash, DC spot beam is being used to deliver the new firmware and that's why I'm not getting it? I did receive an email from DirecTV this week that I should now be enjoying the new HD guide.
     
  4. RunnerFL

    RunnerFL Well-Known Member

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    The spot beams are not used to deliver the updates. However if your locals are Washington DC then you will not get it until Washington DC gets it on 1/24.
     
  5. 1551retired

    1551retired New Member

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    Thanks. Can someone tell me where I can find the rollout schedule? I figured if DirecTV send the email I should have had it.
     
  6. RunnerFL

    RunnerFL Well-Known Member

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  7. hellyea

    hellyea Mentor

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    I have an H21-100 Receiver and have it setup with one HDMI connected HDTV and another via RCA cables to an RF Modulator that feeds a second TV via a coax. So 1 Receiver, two TV's, mirrored setup.

    With this new update, if the receiver is in HD Mode (obviously needed for the HDTV), then there is a big grey box that shows on the 2nd TV that says "Your TV OR Wires are not HD" and it forces you to switch your receiver into "SD Mode".

    I had no issues with the old software version and could leave it in "HD Mode" and I could watch programming on both Televisions simultaneously. I no longer can do that unless I watch SD quality on both TV's.

    Any help would be appreciated. Thanks.
     
  8. linflas

    linflas Mentor

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    Feb 9, 2006
    Manassas, VA
    Have you tried turning off 1080p and just leaving it at 1080i if that option is available on your receiver? I used to have a similar setup with my HR20-700 and the copy protection stuff built into HDMI would disable the component output if I set it to 1080p.
     
  9. MISpat

    MISpat Legend

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    Apr 21, 2009
    Unfortunately we're stuck with this message for now. I've reported it via the DirecTV website and I suggest you do the same... nothing will happen unless people complain about it. But I doubt they'll even think about it until the HD GUI is completely rolled out everywhere.

    I hope they fix it. They already automatically downrez the picture to 480i via the analog outputs, so there's no reason why they shouldn't be able to do it with the guide. This whole issue pisses me off. The whole reason I signed up for DirecTV is so I could record widescreen via the analog outputs into my DVD recorder while also watching in HD to my TV, and now I have to jump through all these hoops switching back and forth between resolutions. I was plenty happy with the old guide.
     
  10. RunnerFL

    RunnerFL Well-Known Member

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    The fix is simple. Buy a component to composite converter and be done with it.
     
  11. tivoboy

    tivoboy Legend

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    Wow, got the new GUI on an older H20-700. At first, I thought the only thing I didn't like was the mostly black UI, but now what I mostly don't like is the SLOWNESS.

    FF, RW, pause, play, click guide, wait about 7-8 seconds, guide comes up. Right click to move forward, wait about 1-2 seconds, next couple hours of guide data comes up.

    End a show, click delete, about 10 seconds later you're back at the list.

    That's just THREE steps backwards in my opinion.

    things DO scroll faster up and down so, so it's got THAT going for it.
     
  12. ATARI

    ATARI Hall Of Fame

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    My advice is give it 24 hours. After getting the new HDGUI last night my HR20-100 was slow as molasses, but is good again tonight.
     
  13. tivoboy

    tivoboy Legend

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    Aug 16, 2006
    I'm trying to, but I got the GUI about 10 days ago. It should have most likely gotten better, not worse.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Is your HDD full or near full? No real reason for a 20-700 to slow down noticeably, none of my eight 20-700s slowed down.

    Rich
     
  15. tivoboy

    tivoboy Legend

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    My capacity fluctuates from 10-50% free on any given day.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    If you put an external drive on the 20-700, it will probably speed things up. Try not to fill the existing HDD up so much. I know that's difficult with a stock HDD, but the HRs slow down as you get closer to "full". Try putting a 2TB on that 700 and keep it half full and you should see a great difference in speed.

    You probably should reboot more often and flush the Guide occasionally. Little things, but they do speed up the HRs. Flushing the Guide data will probably do more for you immediately.

    Rich
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    I'm still getting random reboots on random HRs. Minor annoyance.

    Rich
     
  18. Drucifer

    Drucifer Well-Known Member

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    Same with my HR21-100 since I left it on NR. It is about one RBR per week. The last one had the Panel flashing w/no A/V. Had to RBR.
     
  19. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    I've had the HD GUI for months now, and my HR20-700, which has a 1TB drive that is 45% free, is the slowest I have ever seen it. It got so bad that I actually timed certain functions today. I was averaging, I kid you not, 20-25 seconds for the box to respond to a command as simple as pressing the guide button or list button. Unbelievable. :nono2:
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    Had another one on a 20-700 last night. And my GUI went berserk on one of my 24-500s. Second time that's happened. Next time it happens I'll take a picture of what happens and post it. The HR didn't lock up, but the GUI gets much larger and it does lock up. A reboot this morning fixed it. The first time it happened, I just put the HR in standby and then turned it back on and the GUI worked correctly. The incident last night was much worse.

    Rich
     

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