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HD DVRs, Receivers and R22, 0x06BD - Issues and Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Apr 17, 2013.

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  1. Apr 26, 2013 #41 of 140
    cypherx

    cypherx Hall Of Fame

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    PA - Berks...
    Yeah get it on my ipad2 all the time. We know they don't use plasma displays in iPads.
     
  2. Apr 27, 2013 #42 of 140
    jibberyerkibber

    jibberyerkibber Legend

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  3. Apr 27, 2013 #43 of 140
    LiQiCE

    LiQiCE Mentor

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    Northern...
    I'm unhappy to report that I still have problems with the remote being completely non-responsive at times with 0x6bd. The remote problem doesn't seem to happen as often on 0x6bd - but the guide problem happens all the time.
     
  4. Apr 28, 2013 #44 of 140
    LiQiCE

    LiQiCE Mentor

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    Northern...
    Ever since I got 0x6bd one of my keyword series ("AALL HDTV RANGERS NNOT PREGAME" under category Sports -> Hockey) begins to record the game and then it stops after about 10-15 minutes and leaves me with just the beginning of the game.

    It has happened twice since getting 0x6bd - hoping that it doesn't keep doing this. Playoffs are about to begin!
     
  5. Apr 29, 2013 #45 of 140
    jibberyerkibber

    jibberyerkibber Legend

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    Just to be sure, set a MANUAL recording for the same approximate amount of time. Real-time and manual recordings can overlap with each other with no problem.
     
  6. Apr 29, 2013 #46 of 140
    acostapimps

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    Which is one of the reasons I want Voice Control for the 24 so my fingers can get a rest :)
     
  7. Apr 29, 2013 #47 of 140
    TomCat

    TomCat Broadcast Engineer

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    It appears that the picture is changing constantly, but on many channels only part of the picture changes constantly. Pixels in any format age due to usage, and if the entire picture does not change randomly, parts will age faster than other parts, and that is burn-in.

    Any channel that keeps a bug logo in the corner most of the day is a good example. Another is a TV At the airport that is on CNN all the time. They keep the same static lower-third graphic up all the time they are not in commercials. I can guarantee you that every TV more than 6 months old that is in an airport has burn-in, regardless of whether it is an LCD or not.

    The "plasmas don't burn in anymore" argument is false. They burn in just as much as they ever have, because the technology has not changed; they are still plasmas. What has changed is that as a workaround they shift the picture a few pixels one direction or the other every so often, so that the burn-in is blurred and therefore not as visible. Still there.

    But, that said, I still want control over the screen saver. I'd like to determine when it kicks in, and some fireplace or aquarium options would really be nice. It would also be nice if it didn't look like something from 1993. It's actually pretty annoying to have that dumb thing bouncing around if you pause and go to the iPad for a few minutes. We also don't really need the recently-added verbiage underneath which serves absolutely no purpose other than to make it that much uglier. At least they are not selling the space to advertisers (I hope DTV isn't reading this).
     
  8. Apr 30, 2013 #48 of 140
    Beerstalker

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    TomCat I believe you are lumping Burn-In and Image Retention together.

    Burn-In is permanent, and doesn't really happen all that often anymore. About the only time it does is in your example of a TV that is left on the same channel with the same image up for months at a time like the bottom ticker on CNN, or using it as a Windows monitor and leaving the Start bar up all the time. That can and will develop burn-in and it is permanent, but it takes a lot to get it.

    Image retention is more common, and it is better/worse on some TVs than others. It is not permanent, and it will go away after a while if you watch different content that exercises the pixels differently. For example if you were to watch a lot of 2.35:1 movies on a 16:9 screen eventually you may start to notice the black bars at the top/bottom starting to cause a noticeable difference in the picture when you watch other shows that are 16:9. Or maybe you played a game too long, or left a channel with a ID bug in the corner on too long and you can see the heads up icons/bug outline after you switch to something else. Watching other shows, using inverse slides (white letterbox bars top and bottom, black in the middle), etc. will eventually make that retained image go away. It may take a few minutes or a few days, but it will go away.

    Generally people using a TV in their home will not have to worry about burn-in, but they do need to be aware of image retention and how to avoid it, or help get rid of it if it happens.
     
  9. Apr 30, 2013 #49 of 140
    dravenstone

    dravenstone Cool Member

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    I was having this problem with 66C for a while with baseball games. I would get anywhere from 2 minutes to an hour or two of the game with about a 50% failure rate.
    So far with 6bd, I've yet to get a partials like that (knock wood) except for delayed starts of a minute or two, but it hasn't ended anything absurdly early the way I was getting previously. Still have full up to 3 or 4 minutes delay when turning the box on, and sometimes up to a minute or two delay loading the guide and/or list - sometimes list is fast, but loading the show info to play is slow and I've noticed that trying to press stop at the end of a show rather than backing out or going to list or the guide is nearly always going to lock things up.
     
  10. Apr 30, 2013 #50 of 140
    GreenScrew

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    Should the HR24-500 lag issues be called in? I have 3 of them and reading others with the issue it leaves me wondering why we accept this receiver performance and talk about it here rather than call in a complaint? I'm just as guilty, and I imagine its because we all know its not defective hardware but rather buggy software that leaked through a porous QA process. Well, whatever the scenario, I have 3 of these receivers and after 3 weeks my patience is going very thin.
     
  11. May 1, 2013 #51 of 140
    LiQiCE

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    Northern...
    Agreed - it is on my list of things to do to complain. I noticed I have an HR23-700 that is also experiencing the same symptoms as the HR24-500. The interesting thing is that it is plugged into the same connection (that is then split with a SWM splitter) as the HR24-500 with problems. The power inserter was also installed in this location (this was done by the initial installer, not me).

    Another HR23-700 in a different part of the house doesn't have the problem - I wonder if this could be related?

    Sounds crazy - I know, especially since I didn't have any problems before 0x66c - but I think I might be going crazy dealing with all the random delays out of my HR24. I may try to replace the HR24 and HR23 in the same room with a single HR44 - if I can get one (would love to be able to outright buy an owned one, but this doesn't seem possible right now).
     
  12. May 1, 2013 #52 of 140
    jibberyerkibber

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    I called several weeks ago when 0x66d caused both my HR23 and HR24 to freeze for 30 seconds after I pressed RECORD. 0x6bd didn't solve the problem. My receivers start recording when I press RECORD, but the red light and the screen information don't come on for the 30 seconds that the units are unresponsive to the remote. I have a case manager, and I have had 2 service calls. The last technician here was an engineering liason person who said my units are fine, it's the software causing my problems.
     
  13. May 1, 2013 #53 of 140
    phodg

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    Got the update last night, and for the second time in a row it wrecked the guide on one of my HR21s. Had to reboot twice to force the guide to repopulate. Hopefully it works a little better than last time, when it took 4 days to completely reload.
     
  14. May 1, 2013 #54 of 140
    peds48

    peds48 Genius.

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    A software update causes the receiver to reset twice, dumping the guide data cache. This is normal operation. It takes approx 24'hrs for new new data to rebuild but your shows will record as usuall
     
  15. May 1, 2013 #55 of 140
    jimmie57

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    The last 2 updates appear to me to reload the guide data faster than in the past. I got the new software, 4-30-2013 at 3:21 am. It has already filled in the full 13-14 days of info on my HR23 and HR24.
     
  16. May 1, 2013 #56 of 140
    phodg

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    Yes, I realize that. But on that one particular receiver, the guide data for 95% of the channels doesn't come back unless I force a reload again. Even 12 hours later, almost every channel has "To Be Announced" from current time through to the end. Once I force a reload, the guide for the current time period immediately starts to populate.
     
  17. May 1, 2013 #57 of 140
    dravenstone

    dravenstone Cool Member

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    I called this evening... CSR gave me some language about it being a known issue with a hotfix on the way "soon" --- gave me a 30 credit but that doesn't make it any less maddening how bad the last several weeks have been. Here's hoping the hot fix is soon, and it's an actual fix.
     
  18. May 1, 2013 #58 of 140
    acostapimps

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    They're just pulling your leg just to get you off the phone call, I just monitor this forum for any updates, The only thing i notice on this SW is the updated channel logo"s which finally came but still missing some, and the new not subscribed message with ordering details with either calling,texting and order through Directv website, Like something you see from ordering PPV
     
  19. May 1, 2013 #59 of 140
    dravenstone

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    Could be. Dunno... but I sure hope it's a known issue that is being worked on.
     
  20. May 2, 2013 #60 of 140
    itzme

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    Is my HR24/100 forever dead? My two HR24's got Software 0x6bd, today 3:33a and one of them never came back to life. It has a blue screen with the following:

    Scanning disk...
    596 errors found. 3297 errors corrected.
    It shows a still-moving progress bar at 554 %

    So its still trying to fix more errors than it found. Should I leave it be? Should I try a Reset? Did the new software kill my HR24? Any advice would be appreciated.
    :scratch:
     
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