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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Apr 17, 2013.
So why not get it replaced?
I did. This DVR is three weeks old. It was fine for the first day. Then it got the software update. Right back to the same issues.
I could also get them to replace my 3 HR24-500s but the end result would be that I lose all my recordings but still have problems... They need to fix the firmware - once they do that we'll be able to replace the receivers that really do have hardware problems. No doubt there are some that have hardware problems but at least for me the troubles (at least the most annoying ones) started with the last slew of updates... Just after the first of the year.
I have no doubt that the most annoying troubles I have would go away if they reverted back to the firmware I had the end of last year. I know that's not going to happen!
Its too bad you can't 'lock' your receivers and block any updates. I realize that some changes have to be made because DirecTV changes the way do things on occasion but short of that if I could have 'locked' my receivers before the HDGUI update they would still be the much quicker HR24-500s I bought (leased) to be rid of my POS HR22s.
I too am inclined to agree that this is clearly a firmware issue. I've mentioned in other threads that I believe it's somehow related to the network stack. Things all started to go wrong for me before 66C but as soon as that one came it it got way worse... With 66C in fact it was so wrong that whatever was broken with that release impacted my entire network. Machines that were averaging ~9Mb/s on large file downloads suddenly began to average ~6.5/7Mb/s. So, I bought a new router (150 bucks wasted) and spent 5 hours trying to isolate the issue with cables, switches, routers, and laptops all over the place. Direct connections to the modem and speeds were back. On the network still slow. I gave up. 66d shipped and low and behold my network speeds went back to normal. Somewhere in the mix I got a replacement DVR shipped thinking it MUST be hardware related. (22 bucks wasted and all my recordings gone from that old DVR) - boom. back to broken as soon as 6bd loaded overnight.
Here's another interesting data point that I'm still not exactly sure what it means - the other DVR's in my house can play content from the "impacted" DVR via the list function of whole home DVR without delay. Weird right?
I am inclined to agree with Mike Greer here, this has got to be some sort of firmware issue, albeit one that is obviously stumping D* engineers - just the number of threads that are being posted on the issues here and in other forums, many of which have obviously similliar symptoms but to varying degrees, something I've been attributing to differences in the network configurations of various homes. Coupled as well with the unusually large number of firmware releases in the last several months and I just don't find a way to come up with it being something other than some faulty software. I DO get that this is probably impacting only a small number of users overall, but that's no comfort to those of us for whom it is impacting...
So then….can somebody explain to me why my HR24 is behaving "normal" and I am running the same firmware? Is it that I am just lucky to get the lone HR24 that works fine?
Sure - I said this above:
many of which have obviously similliar symptoms but to varying degrees, something I've been attributing to differences in the network configurations of various homes. Coupled as well with the unusually large number of firmware releases in the last several months and I just don't find a way to come up with it being something other than some faulty software. I DO get that this is probably impacting only a small number of users overall, but that's no comfort to those of us for whom it is impacting...
Edit: Further, I'd point out that I even mentioned I have other HR24's on my account not showing this issue... You're not the lone HR24 that works, I've got two that work mostly fine, and one that doesn't...
Of course you're not. My 12 HRs are running fine. Altho the NR destroyed a couple...but I've come to expect problems after most NRs.
Can you explain why so many people suddenly have hardware problems? Why so many software releases over the last few months?
Your HR24 is behaving because it is your HR24. Could be you don't notice the lag, could be you don't have the lag because of something else in your setup or could be that something in the setup of the rash of people that have troubles is causing it. Who knows but it started with the update after update after update after the update just after the update.
Even in my own setup I have three different experiences with my 3 HR24-500s. One constantly misses remote button pushes, is slow to update the screen and occasionally locks up for 1-3 minutes. One misses remote button pushes here and there but otherwise behaves albeit slower than it used to. The third one doesn't miss button pushes but does seem slower than the other two. Before latest update the most troublesome receiver was hardly even usable.
That would be three HR24-500 all with the same firmware all under the same roof that don't perform the same.
Well said - if I get time tonight I'm going to disconnect my SWM from my Internet connection to see if it makes a difference if the Internet is not accessible. I may even plug each HR24 into its own small Ethernet switch that isn't connected to anything just to disable the network by making each HR think it is using an Ethernet cable.... Maybe that will tell us something.
I have a feeling there will soon be another software upgrade for the upgrade that didn't fix the upgrade that was supposed to fix the other upgrade that was release to fix the upgrade! !rolling
I'd be very interested in your results if you have the time - I haven't had the time, nor the inclination, to go messing around with the network again since my last round of testing but I've been thinking about doing something similar, if it helps might be worth keeping the machines off network until that next fix comes around
I flushed it yesterday by rebooting it a second time immediately after the first reboot. I didn't see Pandora or YouTube last night but it was there when I checked this evening. So they must have come back at some point. I don't know if the flushing did the trick but, yay. Thanks.
Which HR24 do you have? It seems like mostly HR24-500s are impacted by the problem. As has been previously noted, network configuration could be a difference maker too.
I disconnected my Internet connection a few days ago - it seems to help a little, but my HR24-500 still has problems. I didn't try hooking it up to an empty Ethernet switch to see if isolating it will help - might be worth a shot. I agree though - network stack seems a likely cause to me.
Unfortunately - I don't think Directv is working to fix this problem, or at least I don't think we'll see a fix for it until the next major National Release based on the recent Cutting Edge releases. It could be another 6 months until the next major NR.
I'm still having problems with my HR24-500 similar to the problems others are describing. An HR23-700 that is connected to the same outlet (using a SWM splitter) also exhibits problems - yet a different HR23-700 in a different room exhibits no problems. I'm not sure why. I tried connecting the HR24-500 without the splitter and it did not fix the problem - I also tried buying a new splitter just in case it went bad and that didn't help either. It definitely is a firmware problem - but maybe we can collectively figure out how to isolate the problem and maybe do something to get our receivers working properly. Obviously some folks don't have a problem at all - it would be interesting to find out the configurations of folks who have no issues.
Don't know if it matters, but I did the install myself, and damn is very good install.
How many receivers do you have in your house? Do you have MRV? Are you using DECA or Ethernet? Is your receiver connected to the Internet? The way your system is hooked up could help us determine how to fix those of us who have issues. Thanks!
5 days on this release and have seen screensaver on live tv twice already...
also still takes 3-5 minutes to get audio out of optical port when coming out of standby..
The engineering liason technician who came to my house did oodles of tests and then said my problems with my HR24/500 are software. I keep telling my case manager to please reinstate 0x62c. It was the last software that worked properly with my HR24 and my HR23. Does anyone else besides me have the issue where when you press RECORD the receiver locks-up for 30 or so seconds? Thanks!
With 0x06BD, I have twice had to perform an RBR on my HR21-700 after it became unresponsive to both remote commands and front panel touches.
Has anyone else experienced this issue?
How long did you give it to raise from the dead? I ask because one of my HR24-500s will occasionally lock up for 1-3 minutes and then come back to life.
How long did you wait? My impacted HR24 routinely can be in a locked state like that for minutes at a time before clearing up.