HD DVRs, Receivers, and R22: Nov. 2011 Release Issues/Discussion (HD GUI)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Oct 28, 2011.

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  1. Oct 28, 2011 #1 of 1520
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Receivers included in this release:
    HR20-700 • HR20-100
    HR21-100 • HR21-200 • HR21-700 • HR21Pro
    HR22-100 • HR23-700
    HR24-100 • HR24-200 • HR24-500
    R22-200 • R22-100
    H21-100 • H21-200 • H23-600
    H24-100 • H24-200 • H24-700
    H25-100 • H25-500 • H25-700


    Release notes: http://www.dbstalk.com/showthread.php?t=198263

    We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

    Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.


    Thanks!
     
  2. Oct 28, 2011 #2 of 1520
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    The DBSTalk Exclusive First Look:

    HDGUI First Look

    Note that some screens and features may have changed since this first look was published.
     
  3. Nov 1, 2011 #3 of 1520
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Some notes for all of you:

    • You may see a message "Acquiring Additional Software" when this first downloads. This is normal.
    • If your screen is completely black or static-filled, wait 15 minutes. It will probably be ok. If it is not, power-cycle THE TV.
    • The full set of HD graphics may take 24-36 hours to load. Please don't judge the quality until all the graphics have loaded.
    • This is a VERY staggered release. Please be patient and it will come to you.
    Thanks.
     
  4. Nov 1, 2011 #4 of 1520
    tool_army

    tool_army Cool Member

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    Sorry for the newbie question, but how do I see if it's available for my boxes yet? Is there a "check for updates" menu option or do you just have to reset the boxes?

    I have an HR22-100 and two HR25 boxes. Will all 3 get the update?
     
  5. Nov 1, 2011 #5 of 1520
    Halsey

    Halsey Cool Member

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    It will automatically download to your receiver when its your turn to get it.
     
  6. Nov 1, 2011 #6 of 1520
    dpeters11

    dpeters11 Hall Of Fame

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    All three will get it, and they'll get it automatically. You don't need to reboot, they'll reboot automatically (during a time they are free). Once they get it, I think it's fairly safe to say, you'll know very quickly.

    Keep in mind, as Stuart says, this is a very staggered rollout. It theoretically may take 2+ months to get to everyone.
     
  7. Nov 1, 2011 #7 of 1520
    Halsey

    Halsey Cool Member

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    I find it extremely hard to believe it could take 2+ months for this to roll out. I have never seen an update take near that long to roll out, not even close. Oh well, we'll see..
     
  8. Nov 1, 2011 #8 of 1520
    dpeters11

    dpeters11 Hall Of Fame

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    This is a fairly major change to the interface. Sure, the functionality is similar, but visually it certainly is a big change. They likely don't want to slam the call centers too much, so this could be a more deliberate rollout than normal.

    Plus there are a lot of changes underneath the GUI.

    Maybe it won't take 2+ months, but it certainly is possible. I personally don't see it being finished in November.
     
  9. Nov 1, 2011 #9 of 1520
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I think when it's all said and done, you may wish you hadn't written that ;)
     
  10. Nov 1, 2011 #10 of 1520
    RunnerFL

    RunnerFL Well-Known Member

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    I wouldn't bet against the mods here.
     
  11. Nov 1, 2011 #11 of 1520
    samrs

    samrs MANC

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    My HR 24-100 got 0x575 this AM. An HSP account.

    After ten plus years the PIP is on the wrong side of the screen, I'm confused. :confused:
     
  12. Nov 1, 2011 #12 of 1520
    Halsey

    Halsey Cool Member

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    In the words of Scooby-Doo,, "Rut-ro Raggy."
     
  13. Nov 1, 2011 #13 of 1520
    harsh

    harsh Beware the Attack Basset

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    It is more a case of betting on DIRECTV's software team than betting against the mods.

    If the programmers are diligent and CE process works, it shouldn't need to stretch out for months. If not, a lot of people may wish they hadn't received the update.
     
  14. Nov 1, 2011 #14 of 1520
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    This isn't about the CE process (which we don't discuss here ;)) this is about rolling out an update to millions of devices that is far more significant than any update most of them have seen. The only thing comparable is when the H21 and H23 switched to the same code base as the HR's. Some devices will fail because they were flaky and this pushed them over the edge. Some new conditions will arise because the install base is much larger. Some people just won't be happy and will call customer service to complain. This is about exercising caution and making sure the latest features don't interfere with the way people watch television.
     
  15. Nov 1, 2011 #15 of 1520
    Drucifer

    Drucifer Well-Known Member

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    Cool. I have put back one of my HR21-100 to SDGUI NR 04D1 in order to start the clock to see how long it takes for it to get HDGUI NR 0575.
     
  16. Nov 1, 2011 #16 of 1520
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Let's say... about 6 million seconds, give or take a couple million.
     
  17. Nov 1, 2011 #17 of 1520
    LameLefty

    LameLefty I used to be a rocket scientist

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    There was a major change from the old "white" GUI which the HR20 launched with in 2006 to the current "blue" GUI in mid-2007. That change was significant enough to get its own First Look (which is archived here on the forum if you want to go look for it). That change also took a good while to rollout nationally. Smaller tweak changes and introducing new features tend to move more quickly but when there are big changes to the overall look and feel, Directv takes their time so that the call centers aren't inundated.
     
  18. Nov 1, 2011 #18 of 1520
    Halsey

    Halsey Cool Member

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    Yeah,, I remeber that update in 2006. I actually got that in probably 3 or 4 days after the roll out started.
     
  19. Nov 1, 2011 #19 of 1520
    detroit_fan

    detroit_fan Legend

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    Please forgive my ignorance, but what thread do I follow to monitor what areas are receiving the update and how people like it now that the other thread is locked? Is this the right one?
     
  20. Nov 1, 2011 #20 of 1520
    rrdirectsr

    rrdirectsr Legend

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    Stuart is correct about people just simply don't like any change. A good example is back on Saturday I was going to force the download on my living room receiver my mom uses also. She freaked out and said she doesn't want the new one even though she could easily use it on my other 2 receivers. She simply doesn't like change. A slow roll out will prevent a lot of overtime hours handling calls about the change.
     
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