HD DVRs, Receivers, and R22: Nov. 2011 Release Issues/Discussion (HD GUI)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Oct 28, 2011.

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  1. Nov 12, 2011 #341 of 1520
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Arbitrarily downloading firmware at any given time is not recommended, as it can lead to a user actually getting only the latest national version at that time.

    New firmware is released based on DirecTV's schedule, which changes.

    To the 2nd poster above - you ended up downloading a national release version that is older than the HD GUI version referenced in this thread, and which is still SD.

    Its best for most people to simply wait until DirecTV pushes out a new firmware version to your devices, rather than play firmware roulette.
     
  2. Nov 12, 2011 #342 of 1520
    ragbirch

    ragbirch Cool Member

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    I just recieved 04d2 this morning on my hr21/200. Is this part of the hd pkg? Did a search for 04d2 and found nothing.
     
  3. Nov 12, 2011 #343 of 1520
    Mike_TV

    Mike_TV Legend

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    All three of my DVRs received this update last night too. No HDGUI yet either.
     
  4. Nov 12, 2011 #344 of 1520
    Jon J

    Jon J Grouch Extrordinaire

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    I got non-HDGUI updates on all four of my DVRs...mixed models. Whazzup?
     
  5. Nov 12, 2011 #345 of 1520
    bobcamp1

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    I can remember a couple of previous national releases that got "recalled" due to serious bugs. I am glad to live on the east coast where we get the new software LAST. The last thing I need is to spend a week troubleshooting a bug that D* introduced.
     
  6. Nov 12, 2011 #346 of 1520
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Exactly. That's why arbitrarily pulling it is a risk.
     
  7. Nov 12, 2011 #347 of 1520
    KCWolfPck

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    If you are wanting the new HDGUI, you first need to go to http://www.redh.com/dtv to determine if the new firmware (0x576) is currently in the stream for your particular model number. This will generally be in the wee early morning hours.

    If it is, simply RBR your receiver and when the first screen pops up push the following number sequence on your remote: 0 2 4 6 8.
     
  8. Nov 12, 2011 #348 of 1520
    eileen22

    eileen22 Godfather

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    My HR20 also got this non-HD GUI update last night, what's the reason for this? HR20-700, 0x4da.
     
  9. Nov 12, 2011 #349 of 1520
    dpeters11

    dpeters11 Hall Of Fame

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    This is probably just a maintenance update.
     
  10. Nov 12, 2011 #350 of 1520
    Athlon646464

    Athlon646464 Yada Yada Yada DBSTalk Gold Club

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    You should also include a warning that if you force anything, you are doing so at your own risk. If anything should go wrong, or you receive buggy test firmware, you could have a hard time getting support from D*. (You will get CSR's that do not know how to deal with something you should not have according to their computer.)
     
  11. Nov 12, 2011 #351 of 1520
    KCWolfPck

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    Why? Why would support for a user that forced the download be any different than the support one would receive had the update been pushed to them? Me thinks some are overly paranoid. This isn't "test firmware", it is a national release that's in the process of a staggered rollout.

    Anyway, I would think that is sort of assumed.
     
  12. Nov 12, 2011 #352 of 1520
    Scott Kocourek

    Scott Kocourek Well-Known Member

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    Your thinking may not be correct.

    Just because you know how to do something doesn't mean you should do it and I assure you that you will not always get what your think you are.

    When you have to explain to the others in your home why they lost all of their recordings (slim chance, but it's there) are you going to say because I did something I was warned against or are you just going to blame DIRECTV?
     
  13. Nov 12, 2011 #353 of 1520
    Athlon646464

    Athlon646464 Yada Yada Yada DBSTalk Gold Club

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    No - not at all what I've said over and over in this thread. The support they receive could indeed be different.

    It's about what the CSR expects the caller to have. They will not know if the caller has forced something before D* wants them to have it.

    The roll out is staggered to minimize calls, but those calls should only come from those who have been authorized to have it, or live in 'test zone', like Vegas a few days ago.

    If you say to a CSR after they ask you why you have a version you are not supposed to have that you 'forced it', then good luck with your support. All I'm saying.

    I'm not saying you shouldn't try. Go for it. But if what you do causes problems, you may not be able to get the kind of support you expected, such as it is. And that was what I mean by my warnings here. Some have already reported fatal errors with the NR that did not show up with their previous version. And their calls have resulted in confusion.

    I'm not paranoid at all. I'm actually in the CE program. But, I know enough not to call D* for support when something goes wrong because it's on me when I force anything.
     
  14. Nov 12, 2011 #354 of 1520
    KCWolfPck

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    Well, in my 15+ years as a DirecTV/USSB customer I've probably made a dozen or so support calls. Never have I been asked what firmware version I am running or has that been any part of the troubleshooting discussion.

    Edit: That's not to say it never comes up in troubleshooting. Just saying that its likely rare for that to come up.
     
  15. Nov 12, 2011 #355 of 1520
    jodyguercio

    jodyguercio Active Member

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    Just a quick note....my HR22-100 and HR20-100 both received an update this morning. It was not the highly anticipated HD GUI.....it is version 0x4d2. Have spoken with those who know and there were no release notes for this update.
     
  16. Nov 12, 2011 #356 of 1520
    Athlon646464

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    I'm not saying you will have problems for sure, only that you may not get the support you have received in the past.

    Here's an example - the CSR walks you through a process while you are on one screen and they are on another. The question of why that would be happening would ensue. And then quickly get to the fact you are on a different firmware version than the CSR's flip cards. That's how it can come up.

    Would that be earth shattering? I suppose it would depend on the CSR and the customer's level of geekness, but for sure it would be another issue to overcome while they try to troubleshoot you.

    Another thing that could happen is they then suggest you 'go back' to the version they have you in their system for. That could cause you to lose some of your recordings or series manager setups. You would not be happy.

    All I'm trying to say is that you are incorrect when you say go ahead and force something, it's not a big deal or there is no risk

    There ARE risks. Yes, the chances are small, but I thought I would point it out to those who would not consider the possibility. Also - I have yet to see someone indicate after suggesting the 02468 routine that you should never interrupt that process by rebooting are unplugging your box. You could very well brick your STB by doing that.

    I just thought I'd point some of this stuff out. I'm not saying don't do it, just that there is some level of risk in doing so.
     
  17. Nov 12, 2011 #357 of 1520
    EricBergan

    EricBergan Mentor

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    Strange, my HR20-100 also updated overnight, but it got 0x4da?

    eric
     
  18. Nov 12, 2011 #358 of 1520
    jodyguercio

    jodyguercio Active Member

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    Sorry Eric thanks for pointing that out, I put the version that is on the HR22, the HR20 is the same as yours.
     
  19. Nov 12, 2011 #359 of 1520
    hobbes4444

    hobbes4444 Cool Member

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    i got this update as well and my hr 20 is f'd. choppy playback of recordings, and it is sluggish as hell. did an unplug reset and i lost a tuner. GAH!:mad::mad:

    update -- red button reset did nothing. powered everything down, including my esata drive and trying another unplug reset. when i checked system info after the last reset, it showed tuner 1 SAT, record and tuner 2 as SAT only. but tuner 2 was not recognized (couldn't do double play or watch something while recording). i'm hoping this is just a software glitch as i would hate to lose a tb of recorded programs. . .

    other hr20 without an esata drive connected got the update and no problems. . .
     
  20. Nov 12, 2011 #360 of 1520
    crazygoji

    crazygoji New Member

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    I just checked my HR-22-100 and it was updated to 0x4d2 overnight, as well.
     
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