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HD DVRs, Receivers, and R22, Version 0x06D8 -- Issues/Discussion

24K views 219 replies 40 participants last post by  bnwrx 
#1 ·
This is the official Issues and Discussion thread for all HD DVRs, Receivers, and R22, version 0x06D8.

Release notes: http://www.dbstalk.com/topic/205323-hx2x-0x06d8/

We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.

Thanks!
 
#77 ·
jibberyerkibber said:
I use Firefox and the check spelling box is checked. This is the only site out of many many where my spelling isn't checked. Maybe it's the 0x06d8 karma.
Try this:
While in the reply box, right click your mouse and see if spell check is checked.
Also, look to see if you have a dictionary selected ( it will show with the right mouse click you have already done ).

https://support.mozilla.org/en-US/kb/how-do-i-use-firefox-spell-checker?esab=a&s=spell+checker&r=0&as=s
 
#78 ·
I performed a "Reset Everything" on my HR24 that was giving me problems using the internal drive. Set most of my Series recordings back up and will continue to monitor it to see if it still gives me issues.

After 3 days of running on an ESATA drive, the HR24 did not have any freezes or slowdowns - so I am hoping the "Reset Everything" on my HR24 will cure the problem.

I still have an HR23-700 that is giving me issues - but it is still on 0x6bd, so I will wait until it gets 0x6d8 to perform a similar "Reset Everything" on it and see if it goes back to normal.
 
#79 ·
LiQiCE,
I'm confused about what you've done. It sounds like you replaced your external drive and that resolved the delays, but then you wrote that "I performed a "Reset Everything" on my HR24 that was giving me problems using the internal drive." What drive have you normally been using when having the delays? Did you do a "Reset Everything" with your external drive disconnected? Could you clarify? Thanks.
 
#80 ·
Just tried to force a download to get 0x6d8 on my HR24-100 and it downloaded 0x6bd again which was the software already on it. I'm wondering why my DVR wouldn't get 6d8 since that is what Doug's firmware app shows in the stream right now.

I am experiencing all of the above mentioned lock up, slowness, unuseability problems with all three of my HR24's. I have two HR24-100's and one HR24-500. They were all working flawlessly until getting 0X6bd. I've been battling the slowness, unresponsiveness from all three DVR's ever since. Feeling extremely frustrated at this point.

My DVR's are all coax connected and it is affecting my home network as well. My media streamers, Apple TV, Roku and WDTV Live all continually lose connectivity and stop streaming. My network had been just fine before. Just got a Nomad, now called Genie GO, and installed it yesterday it keeps popping up a message on my computer claiming it is no longer connected to my network. I've been really pulling my hair out on this one unplugging and rebooting my router, red button resetting the DVR's. Unplugging them etc. All to no avail.

I had really liked my HR24's before this, didn't have a bad word to say about them, now I loathe them, as I can't even enjoy live TV via the DVR's let alone try and watch a recorded show. Something as simple as changing a channel now takes up to almost five minutes to execute.
 
#81 ·
kkl said:
LiQiCE,
I'm confused about what you've done. It sounds like you replaced your external drive and that resolved the delays, but then you wrote that "I performed a "Reset Everything" on my HR24 that was giving me problems using the internal drive." What drive have you normally been using when having the delays? Did you do a "Reset Everything" with your external drive disconnected? Could you clarify? Thanks.
Sure sorry --

3 days ago I added an external esata drive to my HR24-500. After adding the drive, I added all of my Season passes, recorded some programs, and watched TV normally. I did not experience any slowdowns nor any freezes. I hypothesized that adding the external drive was similar to a reset everything because I lost all my recordings, season passes, settings, etc.

So - this morning, I disconnected the esata drive and went back to using the internal drive. I confirmed there weren't any recordings that I wanted, wrote down my season passes and ran a reset everything on my HR24 using the internal drive. I set back up my season passes, settings, etc and so far - *knock on wood* - no slowdowns yet.

However - with 0x06d8, the first day after a reboot usually didn't experience any problems. It wasn't until the 2nd or 3rd day that I would notice problems and a week before I noticed constant problems - so I will continue monitoring and post back.

If I start having problems again - I'll switch back to the external drive and/or open up my owned HR24 and install the hard drive internally.
 
#82 ·
Same EXACT problem with my two HR24/200 units with MRV enabled over DECA.

Driving me insane since this software update. Driving my wife CRAZY.

LiQiCE said:
HR24-500 0x06d8
Report ID #: 20130604-3952

Guide took almost a minute to come up this time. I have another video - will post it after it encodes on Youtube.

Guide takes almost a minute to load (in focus):

A video of the HR24 becoming unresponsive without the guide - In the beginning I am pressing the "Info" key - nothing is happening. Sorry I couldn't film both the remote and the TV and the HR24 at the same time ... Later you see that when I press buttons on the front of the HR24 - it does not blink, the HR24 is frozen and not responding - then it starts responding and blinks as normal.

Short video of guide loading normally:


Don't know why the last video won't load or link properly, sorry.

Sorry for all the videos - if it is annoying (I dont think they should automatically start playing), I can try to change from embedded videos to links.
 
#83 ·
LiQiCE,
Thanks for the clarification. That makes it sound like it's storage system related. Seems like there was a post from one user who was advised by DirecTV to keep his drive almost empty. That really makes a DVR useful, doesn't it? I'm still trying to keep my recordings, probably foolishly, so have avoided the reformat or Reset Everything. Today, I did try for a short while with my esata drive disconnected. No problems at all with the internal drive that didn't have my recordings on it. I did a Reset Everything with the internal drive only. The DVR was speedy before and after. I then reconnected the external drive and the slowness recurred almost immediately. I wonder if copying the hard drive and using the copy would make any difference (using the technique described elsewhere on the forum)? I know there's been speculation that the problem is network-related. I'm beginning to doubt that since I was having slowness even with all networking disconnected. I didn't disable networking in the settings, so I guess the receiver could have still been dedicating resources to networking.

From the new posts, sounds like DTV is causing more receivers to have problems with each new software release, rather than fixing them.
 
#84 ·
kkl said:
LiQiCE,
Thanks for the clarification. That makes it sound like it's storage system related. Seems like there was a post from one user who was advised by DirecTV to keep his drive almost empty. That really makes a DVR useful, doesn't it? I'm still trying to keep my recordings, probably foolishly, so have avoided the reformat or Reset Everything. Today, I did try for a short while with my esata drive disconnected. No problems at all with the internal drive that didn't have my recordings on it. I did a Reset Everything with the internal drive only. The DVR was speedy before and after. I then reconnected the external drive and the slowness recurred almost immediately. I wonder if copying the hard drive and using the copy would make any difference (using the technique described elsewhere on the forum)? I know there's been speculation that the problem is network-related. I'm beginning to doubt that since I was having slowness even with all networking disconnected. I didn't disable networking in the settings, so I guess the receiver could have still been dedicating resources to networking.

From the new posts, sounds like DTV is causing more receivers to have problems with each new software release, rather than fixing them.
kkl,

Yeah - I remember reading that post - and after I read that post - I deleted a lot of stuff off my drive and went from regularly being 98% full (and letting the DVR delete recordings as needed) down to about 30% full and it didn't help at all.

If you're using esata that eliminates the possibility of it being a particular drive that is causing the issue since I'm assuming whatever drive you're using is not the same as the drives we have inside our DVRs (at least I am assuming your drive is bigger than the 500gb one inside the HR24s).

In any case - I'll see what happens over the next few days with the internal drive now that I've done a "Reset Everything".
 
#85 ·
Have either of you tried the Reset Defaults ? It does everything except erase recordings ?
 
#86 ·
jimmie57 said:
Have either of you tried the Reset Defaults ? It does everything except erase recordings ?
Yes, I tried that - you don't lose your recordings or your Season Passes - it just resets all of your settings to their default.

It might be worth trying for those that are on 0x06d8 and don't want to lose their recordings.

I tried it on my HR23-700 that is still on 0x06bd and it didn't help the HR23 (still slow) - but it might help once the HR23 goes to 0x06d8.

Funny enough - I have 3 HR23-700s (one which doesnt get used too often) - but the other one works great with 0x06d8. The one in the same room as my HR24 is really slow.
 
#88 ·
I've had my HR24-500 running for 3 days now after performing a "Reset Everything" using the internal drive and I haven't had a single slowdown, freeze or anything. It could be because the hard drive is not very full (right now, it says I am 80% free). Or freezing / slowdowns could start occurring in the future - but so far its been nice not having to deal with the issues for a few days.

Will post again in a week or so unless I see issues.
 
#89 ·
LiQiCE said:
I've had my HR24-500 running for 3 days now after performing a "Reset Everything" using the internal drive and I haven't had a single slowdown, freeze or anything. It could be because the hard drive is not very full (right now, it says I am 80% free). Or freezing / slowdowns could start occurring in the future - but so far its been nice not having to deal with the issues for a few days.

Will post again in a week or so unless I see issues.
Nice.
A ray of hope!
 
#90 ·
samthegam said:
My HR24-500 downloaded 0x06D7 overnight. It had upgraded from 0x06BD

In the Extras menu I have Pandora but lost YouTube. Also "My DirecTV" says to check back later.
Hi,
Didi you get the YouTube and My DirecTV back? I am curious since I lost it also and waited about 36 hours before I started to do reset twice to delete APG cache. I still have no luck in getting the YouTube back. My network is solid...if any advice (besides waiting 48 hours) please let me know.
Thanks in advance...
HR24-500 0x6D8
 
#91 ·
njgh said:
Hi,
Didi you get the YouTube and My DirecTV back? I am curious since I lost it also and waited about 36 hours before I started to do reset twice to delete APG cache. I still have no luck in getting the YouTube back. My network is solid...if any advice (besides waiting 48 hours) please let me know.
Thanks in advance...
HR24-500 0x6D8
Check your settings to see if they allow web videos.
 
#94 ·
njgh said:
Hi,
Didi you get the YouTube and My DirecTV back? I am curious since I lost it also and waited about 36 hours before I started to do reset twice to delete APG cache. I still have no luck in getting the YouTube back. My network is solid...if any advice (besides waiting 48 hours) please let me know.
Thanks in advance...
HR24-500 0x6D8
I finally got everything back when the receiver updated to 0x06D8.
 
#95 ·
jimmie57 said:
Try this:
While in the reply box, right click your mouse and see if spell check is checked.
Also, look to see if you have a dictionary selected ( it will show with the right mouse click you have already done ).

https://support.mozilla.org/en-US/kb/how-do-i-use-firefox-spell-checker?esab=a&s=spell+checker&r=0&as
First right click shows a spell check is checked. Still doesn't check spelling. Second right click and that option is gone. I can't get a languages > add dictionaries option either. Thanks for your help.
 
#96 ·
Under the spell check it shows Languages and an arrow pointed to the right. Go onto the arrow.
Does it show "English United States and Add Dictionary " ?
If it does not and just shows Add Dictionary, click on that and add the English United States Dictionary.
 
#97 ·
I got the new software, 0x06d8 on my 2 HR24s at 3:57 this morning,
I cleared the NVRAM and reset them both. I will update in a couple of days if I see any problems.
 
#98 ·
kkl said:
From the new posts, sounds like DTV is causing more receivers to have problems with each new software release, rather than fixing them.
That has been the case for me. The last software that worked in my HR23 and HR24 was 0x062c. Can someone tell me what RESET EVERYTHING does? I was warned not to do it, The person said that doing it would erase all of my recordings. From what has been said here, it doesn't sound like that is true.
 
#99 ·
Reset Everything will make the drive basically like it was when it came out of the box.
No settings, no Favorites, no Recordings.
It will be as if you got a replacement receiver except you don't have to call in and activate it.
 
#100 ·
jibberyerkibber said:
That has been the case for me. The last software that worked in my HR23 and HR24 was 0x062c. Can someone tell me what RESET EVERYTHING does? I was warned not to do it, The person said that doing it would erase all of my recordings. From what has been said here, it doesn't sound like that is true.
RESET DEFAULTS will not erase your recordings. RESET EVERYTHING will erase your recordings.

For me - my HR23-700 was acting really slow (with 0x06bd) and after getting 0x06d8 I ran a RESET DEFAULTS it seemed to go back to normal. Its possible 0x06d8 would have been sufficient on its own to fix my HR23 but after having so much trouble with my HR24 on 0x06d8 I didn't wait to see.

For my HR24-500 which was acting slow even with 0x06d8, a RESET EVERYTHING seemed to fix it - although I did not try a RESET DEFAULTS on it.

Both my HR24-500 and HR23-700 which were experiencing issues with slowness are back to normal (similar speed and response to 0x062c) and have been working great for a few days now. The HR24-500 since last Friday, the HR23-700 since Monday when I woke up and forced it to get 0x06d8. Strangely enough I have another HR23-700 that is working great and has never had any of the problems that started with 0x66c.

It seems as though 0x06d8 fixes the problems that folks have with slowness - but for whatever reason it does not outright fix the problem for everyone. RESET DEFAULTS did not fix it for kkl's receiver.

If you're nervous about losing your recordings, you can try an esata drive (or go back to the internal drive if you're already using an esata drive) and see if that helps you. If it does, then likely a RESET EVERYTHING will help - but with the unfortunate side effect of deleting all your recordings.

If you have 0x06d8 - it also might be worth trying a RESET DEFAULTS and then rebooting the receiver twice in less then 30 minutes to clear the guide cache, clearing the NVRAM (go to channel 1, wait 10 seconds and press RED, RED, BLUE, BLUE, YELLOW, GREEN in quick succession and a message on the lower left hand side will appear saying that NVRAM is cleared) before you make any changes to the settings.

For me running a RESET EVERYTHING wasn't so bad since most network TV shows are in re-runs or off the air right now and I had watched everything and didn't need to save anything and it has saved a lot of frustration on my wife and I's part since the freezing has gone away.
 
#101 ·
BTW- As my confidence has grown with the HR24 not giving me any trouble - I also reconnected my Directv Internet Connection Kit which gives my DECA receivers Internet access. Previously, I had my HR24 and HR23 in the same room on Ethernet with Internet access while my 2 other HR23s were on DECA without Internet access. By putting the connection kit back, all of the receivers can see each other so I have my full MRV setup again - and it hasn't caused any slowdown issues so far.
 
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