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HD DVRs, Receivers, and R22, Version 0x06D8 -- Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, May 22, 2013.

  1. LiQiCE

    LiQiCE Mentor

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    Feb 13, 2006
    Northern...
    kkl,

    It got better when I added the external drive, stayed better after I ran a "Reset Everything" (using the internal drive) but got worse almost immediately after adding back the keyword search and then got better immediately after removing it. I haven't had problems for over a week now (last Friday is when I ran the "Reset Everything") EXCEPT when I added the keyword search auto-record and then it returned to normal after removing it. IMHO - this is the smoking gun.

    Almost a week with no issues (I added the auto-record Thursday) and then in less than an hour - issues return when I add the autorecord and then go away when I remove it - seems very suspect.

    This is something non-destructive that others can try - it is a lot less harsh than the "Reset Everything" - just remember your auto-records.

    The longest I have had to wait for the guide to pop up or the HR24 to respond to a remote command is ~3 seconds including the animation for the guide.

    Actually I just had problems with my HR23 too - I don't use it very often (usually just use it for extra tuners to record) but tried turning it on recently and it wouldn't power up from standby and when it did - it was really slow responding to remote commands) - I just took off the auto-record from the HR23 to see if it stops.

    Funny enough - the one HR23-700 I have that has zero problems is the HR23-700 without an auto-record (my wife uses it primarily and doesn't record anything that requires an auto-record).
     
    1 person likes this.
  2. kkl

    kkl Mentor

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    Feb 11, 2007
    LiQiCE,
    You da man! Thanks so much for discovering and sharing this tip. I went ahead and deleted my two autorecordings. Immediately, the receiver's response to all of the usual problem areas dramatically improved. It seems miraculous. Hopefully, this holds up and the info gets back to DTV. You've made my day.
     
  3. LiQiCE

    LiQiCE Mentor

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    Feb 13, 2006
    Northern...
    Glad to hear it is working - if you don't mind, report back after a few days and let me know if things are still good for you.

    I hope this will help Directv identify what the problem is.
     
  4. jimmie57

    jimmie57 Hall Of Fame

    7,223
    394
    Jun 26, 2010
    Texas City, TX
    I have been following this and you certainly have not backed off of trying any and everything to see if you could identify the root of these problems.

    Excellent work.
     
  5. inkahauts

    inkahauts Well-Known Member

    22,675
    1,105
    Nov 13, 2006
    Guess no one wants to try my suggestion.. A simple reset of everything including the swim might help.
     
  6. LiQiCE

    LiQiCE Mentor

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    Feb 13, 2006
    Northern...
    Doubt it would help with the problem I was having - I have 4 receivers, 3 of which were acting up - one of which was fine. Just so happens the one receiver with no problems does not have an auto-record, and the other 3 did. Removing the auto-record cleared up the slowness. This follows a clear pattern that I don't think a power cycle would resolve. Especially considering the problem started following a firmware upgrade (0x66c) - it is clear to me the problem is firmware related.

    I have separately reset everything from the SWM (by removing the power inserter) to pulling the plug on the receiver, to resetting the Internet Connection Kit, removed the Internet Connection Kit entirely, ran a "Reset Everything" on my HR24, etc etc.

    Considering others are also having success by removing Auto-Records too - I think it would support my case that this is the problem and caused by a firmware bug and not something that a full power cycle would fix.

    If I start having problems again - I'll definitely consider your recommendation.

    BTW- 0x66c also introduced "Far in Advance" which provides some guide data up to a year out. I wonder if this is related to the Auto-record issue - maybe the "Far in Advance" data increase guide data significantly causing the Auto-record to take significantly longer to search or maybe it just causes the Auto-record to hang on the Far in Advance data.

    http://blog.solidsignal.com/content.php/1466-Older-DIRECTV-DVRs-get-Far-In-Advance-and-Watch-Now
     
  7. dravenstone

    dravenstone Cool Member

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    Sep 11, 2010
    I have an AALL recording - on just this box with the problems, not on the other two... just removed... will let you know.
     
  8. VABlitz

    VABlitz New Member

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    Jan 19, 2013
    Virginia Beach
    Very interesting. I left my receiver ON overnight (no standby), and when I powered on my TV (slid the remote switch to DirecTV) the remote and buttons on the front of the DVR had no effect on my HR21. It looks like it doesn't matter if I put it in standby or not. If you leave it alone for more than a few hours, the HR21 refuses to respond to the remote or the buttons on the front. Only a red button reset fixes this, which is irritating.
    As I side note a took some advice from someone earlier in this thread and turned off the scrolling Effect, and man does the Guide and List menus fly. I have never seen a Directv Receiver move this fast. I also turned off Native mode, turned off Recording tips, and unchecked all but 1080i & 1080p. So, if it was not the scrolling effects that sped up my menus one of those actions cured it. I do not want to tempt fate to see which action sped up the menus.
    Also, I do not use the autorecord keyword feature. I either schedule with a season pass or record something from the guide.
     
  9. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    Good.
    Try the last one now, Clear the NVRAM. It helps a little bit also.

    Tonight, since you have the Power Save function set to OFF, Turn off the TV and the Receiver and see what it does tomorrow.
     
  10. VABlitz

    VABlitz New Member

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    Jan 19, 2013
    Virginia Beach
    Thanks for all the tips, not sure what the NVRAM did, but it is cleared now. The powersave has always been set to off. So, I imagine the same thing will happen. It doesn't matter if I put it in standby or not, it will still have to be reset in the morning.
     
  11. jimmie57

    jimmie57 Hall Of Fame

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    Jun 26, 2010
    Texas City, TX
    I noticed that you turn your TV on before the DTV receiver.
    Please try turning on the DTV receiver first.
    Lots of TVs put out a lot of IR interference when they are first turned on.
     
  12. VABlitz

    VABlitz New Member

    110
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    Jan 19, 2013
    Virginia Beach
    Actually I usually hit the On button, and usually the HR21 does power on first and my TV follows which through HDMI powers on my stereo. I will try to remember to just hit the DTV PWR button first in the morning.
     
  13. GreenScrew

    GreenScrew Mentor

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    Nov 2, 2005
    This makes sense. Following this thread I finally got one of my HR24-500 work as it should after doing the reset everything. Not pleasant to lose all recording and settings but worth the reward. So I was holding off resetting the other one acting up. They both have Boolean autorecord searches. So I'll remove those from the other one today and see what I learn but I'm assuming you've hit the nail on the head. Kudos and thanks to you!

    I have to say, disappointed DTV hasn't identified and resolved the issue already. It has been the most frustrating experience for the past month plus. In the end, I sure hope they fix the issue because I want my autorecord searches back. Get rid of the deep search if that is what the cause is!
     
  14. dravenstone

    dravenstone Cool Member

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    Sep 11, 2010
    I'm close to a full day with no auto-record on my impacted HR24 - and it's been back to its jolly ol' self. My friend, I do believe you have indeed found the smoking gun...
     
  15. LiQiCE

    LiQiCE Mentor

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    Feb 13, 2006
    Northern...
    So now I have to ask the question - how do we let Directv know so they can fix this and we can get our Auto-records back?

    Calling DTV probably won't it escalated up enough to get it fixed.

    In the past - I know posting in these types of threads was enough to have someone contact me about a fix, but this go-around I have not heard from anyone. I hope DTV is watching this thread.
     
  16. GreenScrew

    GreenScrew Mentor

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    Nov 2, 2005
    Just a final confirmation. On another HR24 that was acting up I deleted the 7 autorecord searches that I had. The demons have been exorcised!

    I would think a brief summary and url link to this thread sent to DirecTV support (http://support.directv.com/app/ask) would be worth a shot. I had posted on this issue at the DirecTV forums and I'm going to update that thread with this link.

    THANKS so much LiQiCE!!! DirecTV owes you if they weren't already aware of the cause of the issue. And if they were aware, shame on them for not figuring a way to resolve or at least communicate it.
     
  17. mrphil

    mrphil Cool Member

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    Dec 11, 2011
    Received 06D8 12 June. Have experienced no issues. I have 14 Auto-Records, one of which is scheduled to record 22 June. My 2TB drive is 1% free. (Ouch)
     
  18. dravenstone

    dravenstone Cool Member

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    Sep 11, 2010
    How are yours set up?
    Mine was AALL for Red Sox live 628 629 (not exactly like that but you get the idea) I think the common theme is those of us using the syntaxs from dtv rather than auto record all episodes of some show on some channel. I have tons of those no problem. - hope I articulated that well enough to clarify.

    Just making sure we are talking apples to apples here.
     
  19. LiQiCE

    LiQiCE Mentor

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    Feb 13, 2006
    Northern...
    I filled out a request using the URL you provided. Don't know if I'll get any response - but at least I tried :)

    That is good that you haven't had any issues - I wonder what is different between those of us that are having issues (that seems to be fixed by removing auto-records) and your setup.

    Do you have MRV enabled / have your HR24-500 on the Internet?
     
  20. LiQiCE

    LiQiCE Mentor

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    Feb 13, 2006
    Northern...
    Unfortunately - here is Directv's Response - I know this is not escalated high enough to warrant a proper response - but it does not seem like it will get escalated without me calling them ... ugh.

     

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