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HD DVRs, Receivers, and R22, Version 0x06D8 -- Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, May 22, 2013.

  1. mrphil

    mrphil Cool Member

    55
    0
    Dec 11, 2011
    Just to be clear, all my 14 were ones which, when you look at the series manager, have AutoRecord on the right side. That said, since your last post, I've setup a AALL CARDINALS NNOT CUBS and there are 6 of those so far on the To Do List. I've checked Menu, Info, Guide, and List. All appear in less that 1 second. Will let it sit overnight and report back tomorrow. Let me know if you'd like me to check/do anything else yet this evening.
     
  2. mrphil

    mrphil Cool Member

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    Dec 11, 2011
    No MRV, but is net connected.
     
  3. kkl

    kkl Mentor

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    Feb 11, 2007
    But were you having the problem before or are you just saying that you didn't start to have the problem with 0x06D8?
     
  4. GreenScrew

    GreenScrew Mentor

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    Nov 2, 2005
    I got a slight more positive response from DTV:
    Subject
    ---------------------------------------------------------------
    Problem identified - please resolve!!!


    Discussion Thread
    ---------------------------------------------------------------
    Response Via Email(name and case number removed) - 06/16/2013 03:15 PM
    Dear Mr,

    Thank you for writing. I am sorry to hear about trouble you have with the autorecording and the guide. I understand that you want to have this concern escalated to our technical team.

    Since you have DIRECTV PROTECTION PLAN, the best way for you to get help as soon as possible is call 1-888-667-7463 and choose the option to speak to a technical assistant.

    Our Technical Support agents are highly-trained to walk you through a number of troubleshooting steps which are too difficult to try to talk through over email and are available 24 hours a day.

    Also, you may find some helpful information at the DIRECTV Technical Help forums. Just visit http://forums.directv.com/pe/index.jsp to find answers to your questions.

    Moreover, we respect your time, so I have forwarded your request to DIRECTV management. While DIRECTV Management can not follow up with each customer individually, rest assured every feedback from our most important customers is reviewed to determine what changes should be considered.

    We are glad you are one of our loyal customers. It's feedback like yours that helps us remain America's #1 Satellite provider.

    We thank you for your continued support!

    Again, thank you for writing.

    Sincerely,
    <Name/case number removed>
    DIRECTV Customer service
     
  5. dravenstone

    dravenstone Cool Member

    89
    0
    Sep 11, 2010
    Definitely interested to see if this impacts you or not over the short term. It was basically a binary change for me once I read the post from LiQiCE and deleted mine from series manager the DVR became usable again. It sure would be nice to not have to remember to set up recordings for every game I want to watch - but I'll take doing that once a week over the performance problems with that search on.

    I know they changed the syntax for some of these searches with one of the releases a while back - would put money on some correlation... For now, I'm just glad to have things back to normal.
     
  6. kkl

    kkl Mentor

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    Feb 11, 2007
    A moderator who has contact with DTV is communicating the information.
     
  7. LiQiCE

    LiQiCE Mentor

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    Feb 13, 2006
    Northern...
    Awesome - that is good news!
     
  8. VABlitz

    VABlitz New Member

    110
    1
    Jan 19, 2013
    Virginia Beach
    Looks like I still have the resume from standby problem even after clearing the NVRAM. Tried powering on the Receiver before turning on the TV, but nothing happened. So, red button reset again. Eventually I will replace this DVR anyway with a HR44 as it failed the SMART test. The HR44 purchases priority may have been raised by this problem. Funny thing is, it will still record programs when it is in this unresponsive state.
     
  9. mrphil

    mrphil Cool Member

    55
    0
    Dec 11, 2011
    I've not experienced these problems with previous or current version.
     
  10. mrphil

    mrphil Cool Member

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    Dec 11, 2011
    After allowing my AALL CARDINALS NNOT CUBS to sit overnight, I still have none of the issues in this thread and now have 14 AutoRecords for this selection in the ToDo list.
     
  11. jimmie57

    jimmie57 Hall Of Fame

    7,226
    395
    Jun 26, 2010
    Texas City, TX
    If it failed the Smart test it might not be long before it dies. You might want to call them about this.
     
  12. VABlitz

    VABlitz New Member

    110
    1
    Jan 19, 2013
    Virginia Beach
    If they could guarantee me a HR44 I would call Directv, but because they won't, I will go through SolidSignal soon. I don't have the Service plan anyway, and that hard drive is easy enough to replace with an external.
     
  13. itzme

    itzme Hall Of Fame

    1,651
    21
    Jan 17, 2008
    My hr24 was updated last night, and YouTube is missing. Is that just temporary?
     
  14. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,539
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    May 17, 2010
    USA
    Yes
     
  15. Rent_Share

    Rent_Share AllStar

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    Aug 31, 2011
    Wouldn't have a clue on how to set up an Auto Record, yet my HR21-100 is still as slow as Compuserve
     
  16. LiQiCE

    LiQiCE Mentor

    234
    8
    Feb 13, 2006
    Northern...
    The Auto-record is not the fix for all HR2x slowness. It is just a fix for a specific type of slowness that is occurring with HR2x's since firmware 0x66c. This problem does not impact all receivers either (mrphil seems to be fine).

    I'm not sure what slowness you're seeing with your HR21-100. Is it slower than normal? Or is it just slow to begin with? The HR21,22,23 are not known for their speed. If it is slower than normal, there could be a problem with the hard drive in your HR21 or it could be something entirely different.

    A few things generally have been noted to help speed up the HR21,22,23 - I won't go through every single one - you can search for a lot of them - generally here are two:

    1. Turn off Recording Tips, Scroll Effect and lower the Info Banner to 2 seconds (you do this through Menu -> Settings -> Video I believe).
    2. Turn off Native, and set your resolution to 1080i will help to speed up Channel changes (you do this as well through Menu -> Settings -> TV I think).

    Sorry I'm doing the menu settings completely off memory - don't recall exactly what every menu says.
     
  17. Rent_Share

    Rent_Share AllStar

    67
    0
    Aug 31, 2011
    Painfully slow since the upgrade 0x6d8 6/5/13

    Due to problems with my Toshiba TV / Switched to Component Connection (before the downgrade)

    The Hard Drive is reporting no errors
     
  18. dravenstone

    dravenstone Cool Member

    89
    0
    Sep 11, 2010
    Can you describe painfully slow?
    There were some of us dealing with complete receiver lock up - load times of the guide or list and other functions often times in excess of a full minute, sometimes two+ during which all other functions of the box were completely locked.
    Does that sound like what you are dealing with or is it different?
     
  19. itzme

    itzme Hall Of Fame

    1,651
    21
    Jan 17, 2008
    After almost 36 hrs, I still had no YouTube and no MyDirectv. I just did a reset to see if that helps.
     
  20. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,539
    538
    May 17, 2010
    USA
    Check your settings to see if Web Videos is set to allow.
     

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