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HD-extra fiasco

Discussion in 'DIRECTV Programming' started by Barmat, Dec 16, 2007.

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  1. TK6411

    TK6411 New Member

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    Oct 6, 2007
    I'm dropping Directv as soon as I can because of this BS. I'm scaling everything back to bare minimum till my contract is over and I'm done with Directv. I won't put up with this and can't understand anyone who thinks its a good deal.
     
  2. wmj5

    wmj5 Godfather

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    Aug 26, 2007
    directv 12 yrs: I would bet if D* don't sell enough of those $4.99 packages they will do away with them and you will get them all for $14.99, I hope 90% of the people buy them, because I don't want any part of them.
     
  3. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
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    Nov 15, 2005
    So which carrier are you planning to switch to?
    As I would like to see the magical carrier that is not increasing their costs.

    As the push for more AlaCarte comes... you are gonig to see more and more of "add-on" packages...
     
  4. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005
    So.... in that 12 years... all the other nich programming packages...
    Most of them are still there....

    Don't see how this one is any different then all the other add-on packages.
     
  5. rlnoonan

    rlnoonan Legend

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    Jan 5, 2007
    For the most part, I don't like this new fee to continue to receive old channels that I've had all along, but I am definitely glad they did not increase everyone's HD access fee. As other's have said, I'm encouraged by the move in the direction of ala cart. I've always hated the fact that I pay for so many channels that I'll never, ever watch. A $5 package for 5 channels isn't there yet, but at least it is a move in that direction. I'm not going to pay for it since there is only one channel in there that I watch on occasion, so I'm glad I have the option to decline it.

    That being said, I think the way D* pulled this off stinks and I totally understand the ones who are really mad about it. Before the new satellites, we had been paying $10 for 9 HD channels. Now that we've finally hit the HD jackpot, our reward for loyalty is to get some of the old channels taken away. I know, all the D* defenders will say that's the way it goes, but I'm just saying it feels like our reward for loyalty in the thin times was to get the shaft now. Also, it has been mentioned that we knew about this 3 months ago. Agreed, those of us here did, but as I've been reminded many times in the DLB thread, we are a small minority of the full customer base. I never received anything from D* about this and so I'm sure many, many customers were pretty mad to see the 721 message this weekend. And heck, we didn't know the true channel list until pretty recently. I was still hoping both HDNet channels would get out of the extra package, but at least one did. And last, D* stated before the new satellite was turned on that the new HD would not result in an increased cost to the customer. This new package means that some new and some old HD cost more. That sure doesn't match their statement to me.

    To summarize: extra optional package = good; execution/channel choice = bad. I'll just save my $5/month.
     
  6. Satelliteracer

    Satelliteracer Hall Of Fame

    3,042
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    Dec 6, 2006

    Every customer was sent something in the mail and customers with email addresses that opted in to receive email, also received an email. Some customers also received automated phone calls last week.

    Maybe you threw the mail piece away, but whenever packages change customers are notified either in their bills with a statement or with a letter, email or some other communication.
     
  7. mluntz

    mluntz Icon

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    Jul 13, 2006
    Do you guys complain about the Gas & Electric bill when they decide to raise it $100 bucks a month on a whim? How about the grocery store or the gas pumps?

    Many of us went out and spent tons of money on Christmas gifts, put it on a credit card at 21% interest, and will spend the next 6 months or more paying it off!

    Let's face it, most of the time we have NO CHOICE!

    It's $5 a month, and you have a choice!!

    Changing programming providers will not solve your problem!

    It's life, deal with it!
     
  8. cariera

    cariera Icon

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    Oct 27, 2006
    2, yes exactly 2 channels were "taken away". They were placed in a package that now contains 5 channels, the Extra Pack. This kept cost down for everyone, and bolsters the "Ala carte" protaganist's argument.

    There is no attempt to deceive, as has been pointed out this has been discussed for months. It is a business decision. Whether it is an effective one, only time will tell.

    Choose the Extra Pack or don't. Choose it based on the value to you, of the content it offers and the price. Don't tell me it's the "principle" that we used to get this for free. Directv has left that choice up to you. :)
     
  9. Satelliteracer

    Satelliteracer Hall Of Fame

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    Dec 6, 2006
    I'd like to add a few more thoughts



    MGM and Smithsonian are not available any other major provider right now

    most of the other services in the HD extra pack (Universal and HDNet Movies) are similarly placed on other providers

    DISH has some of these channels that are not tiered, but they require a $20 HD fee...that's more then D*'s $9.99 + $4.99 fees put together

    Every customer was notified, some up to three times about the Free Preview several months ago. Furthermore, customers now have the option to tack on an ADDITIONAL 3 months free.
     
  10. warriorking

    warriorking Legend

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    Jan 30, 2007
    :nono2: Sorry thats not true, I would guess that only a small number received notices, I knew about the plan only from this forum, at no time did D directly notify me by mail, Email , or phone..the same is true for most subscribers, and yes I checked every bill, Email and flyer D sent me...I have just moved on ...Not worth the extra cost, willl save my money for the upcoming fee increase for the basic HD access due this spring....
     
  11. msmith198025

    msmith198025 Member of the Year

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    Jun 28, 2007
    What I dont understand is this kind of resonse. I guess if thats what you feel you need to do, its your choice. This is how it is.
    You do realize that you will be getting less for more (as it relates to HD) with whoever else you go to dont you?
     
  12. msmith198025

    msmith198025 Member of the Year

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    Jun 28, 2007
    I am wondering how many people that are copmplaining about this actually watch these channels on a regular basis. It has seemed the norm that people just like to complain about something whether it will actually effect them or not.
    Just a though.
     
  13. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Jul 28, 2004
    You're right - it's not.

    I'm amazed about all the whining for the repackaging of these few channels. My guess is that more will be added to that package, just like the original HD package grew over time.

    I wonder if all these same people would have been as vocal if DirecTV doubled the price (or more) of the base HD package when they went from 16 to 80+ channels?

    I didn't think so... :rolleyes:
     
  14. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006

    All excellent points, worthy of being repeated, as I am pleased to do here.
     
  15. Italfra1

    Italfra1 Godfather

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    Dec 22, 2005

    I had no idea what happened to those channels except for the fact that the screen was showing a message. I did some research and it didn't take long to get the answers. I love the Music HD Channel.

    I called the same way I always do and told them I wasn't happy about the $4.99 charge. Told the CSR I wanted to speak to a manager.

    The CSR tried to take care of me offering me the usual three months free and then offering me a three month credit of $5.99. I said no thanks, manager please.

    The manager didn't want to budge much either but finally offered me a 12 mo. credit of $9.99 on top of the three months free HD Extra offer. That's what I was looking for. I had just finished a previous 12 mo. credit of $9.99 because it took D* forever to get me a HR20-700 that would actually work.

    It's some what of grind taking the time to do this but if you want to save a few dollars it's the only way.

    I don't think I would ever leave D* because in my opinion that put out the best product. Say what you want about the lack of CSR intelligence and the increase in fees, etc. What doesn't go up in life. You want to play, you've got to pay.

    They have always taken care of me when I ask for credits, new equipment at no charge, free trial viewings, free backlit remotes. You name it, they have given it to me.

    Stop all the crying and ask for a break and you might get it.

    A happy D* customer.
     
  16. Tusk

    Tusk Back in the Game DBSTalk Gold Club

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    Nov 14, 2002
    So in short, if you complain enough, you get free stuff. So would you be an unhappy D* customer right now is they had denied you a year long credit (which was given for no good reason).
     
  17. Proc

    Proc Godfather

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    Jan 19, 2006
    I am constantly amazed at how the cost of watching television has spiraled upward from year to year. I am not talking about D* exclusively, heck, cable is just as, if not worse.

    As for the HD Extra Pack...right now its no big deal to me. I liked MGM and Smithsonian, but didn't get so used to them, that I have to have them. I'll miss HDNet Movies a bit, but I'll move on.

    Honestly, I'd rather us the $60 a year toward the ever-increasing NFL Sunday Ticket I enjoy or the MLB Extra Innings package. I get more enjoyment out of the sports packages than anything else.
     
  18. SParker

    SParker Active Member

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    Apr 27, 2002
    The part I don't like is that they are taking channels people have been getting for ages HDnet Movies & UHD and moving them to this new package. I can understand moving MGM, Music HD and Smithsonian since they are new channels but it just doesn't seem good to move the old channels. Apparently I was exempt from losing the old channels and only lost the new ones but I'm sure plenty of people here lost the old ones too. Just doesn't seem right but I guess life isn't always right. :nono:
     
  19. kaminsco

    kaminsco Guest

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    Nov 27, 2006
    I got it last week, not three months ago.
     
  20. inazsully

    inazsully Icon

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    Oct 3, 2006
    I am really surprised at how "D" handled this thing. Anybody who ever learned anything about marketing would know that most people, especially Americans, would bristle at the perception, real or otherwise, of being taken advantage of. It just flies in the face of the way we were raised. Hell, we fought wars over feeling slighted. Had they left UHD and HDNET Movies alone this discussion would not be taking place.
     
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