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HD-extra fiasco

Discussion in 'DIRECTV Programming' started by Barmat, Dec 16, 2007.

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  1. Italfra1

    Italfra1 Godfather

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    Dec 22, 2005
    Actually I would still be a happy D* customer if I had been denied a years credit because even know I don't like seeing the price of things go up I understand that it's business and things do go up. I just like the fact that if you ask them for something in a reasonable manner and they can do it, that's great. In my world everything is negotiable and if you don't ask you don't get it.

    I'm in the catering business and my prices go up every year or whenever I want them to. Customers that like the service I provide can deal with that or go elsewhere. It's pretty simple to me.

    Anything else?
     
  2. Satelliteracer

    Satelliteracer Hall Of Fame

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    Dec 6, 2006

    Warriorking, my guess is that if you sent me your name and account number we could verify that you were notified as all customers were notified. Several million pieces of mail, etc. Many customers sometimes throw items away or it ends up on the bottom of a stack of mail, but they are sent out....but I'm happy to check for you if you wish. Just PM me.
     
  3. Satelliteracer

    Satelliteracer Hall Of Fame

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    Dec 6, 2006

    Yes, the phone calls and emails were last week, the direct mail which was sent to everyone with those channels went out I believe in September.
     
  4. cartrivision

    cartrivision Hall Of Fame

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    Jul 25, 2007
    Actually it was. In fact, that's exactly what DirecTV was promising as they signed people up for 2 year commitments. It was explicitly stated in the DirecTV HD FAQ until a few months ago that there were no plans to raise the $9.99 HD Access fee as the new HD channels came online, and the FAQ also explicitly stated that with a Premier subscription and HD Access, you would continue to get all the HD channels. Once the HD Extra package was created, the FAQ was changed to state that HD access only would cover HD "mirrors" of the SD channels that the customer was subscribed to, so DirecTV clearly revoked the commitment that they had made to all of the HD customers that they were signing up.

    I'm not sure why all the DirecTV defenders are blindly ignoring that simple irrefutable fact.
     
  5. msmith198025

    msmith198025 Member of the Year

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    Jun 28, 2007

    Show me where they rasied the $9.99 HD ACCESS fee. They didnt, so that part was not a lie.
    As for premier, there is a clause in there that says pricing and programming subject to change
     
  6. kaminsco

    kaminsco Guest

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    Nov 27, 2006
    HDnet Movies & UHD = $9.99 <12/15/2007

    HDnet Movies and UHD = $9.99 +$4.99 >12/15/2007.

    ???
     
  7. dreadlk

    dreadlk Hall Of Fame

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    Sep 18, 2007
    Why the heck are some people defending Directv so much??? This is clearly not a good deal for the customers.
    Sheeez people might start to think some of you work for Directv.
     
  8. bobojay

    bobojay Godfather

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    I for one have received NO notice of any kind about this. No call, no written notice, no email. I always go through my e-mail notices from D* because I'm off paper billing. And I have never received any calls from them in the entire time I've been with them. Same phone no. for 12 years.
    This was just a mis-handled deal all around in my opinion. We won't be getting the extra pack......not because we're pissed, but because we never watch the affected channels.
     
  9. jedin

    jedin Cool Member

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    Aug 22, 2006
    How much are we going to be charged in Feb, 2009 when the ALL HD is implemented as mandated by congress?
     
  10. msmith198025

    msmith198025 Member of the Year

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    Thats true, however I didnt ask the total price of HD access +hd extra and what they include. I asked someone to show me where they increased the price of HD access. They didnt
     
  11. msmith198025

    msmith198025 Member of the Year

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    Everything isnt going to HD, its changing to digital, of which HD is a part.

    D* already broadcasts digital
     
  12. Xing

    Xing Legend

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    Oct 1, 2007
    All DIGITAL is mandated by Congress, theres a BIG diference. D* is already %100 digital so there service won't change. We won't be all HD for many years.

    D* has been saying that the HD Access price includes those channels included in your base package wich are none of the channels in HD Xtra. HD Xtra includes the off channels that are 24 hours HD and in no base package. They also moved HDNet back to HD Access, and I'm kinda surprised HD Theater isn't in the HD Xtra pack.

    All in All it is still better quality HD than cable and cheaper than E*.
     
  13. msmith198025

    msmith198025 Member of the Year

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    It was going to be until recently. That was a compromise between D* and the owners of those channels
     
  14. MIKE0616

    MIKE0616 Godfather

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    Dec 13, 2006

    Interestingly in favor of D* until you wish to count in the FACT that E* has no upfront charge for a HD DVR while D* has a $300 one. The way I see it is I have already prepaid 30 months of the additional cost @ $10 / month given that disparity. :D
     
  15. jdh8668

    jdh8668 Legend

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    Nov 7, 2007
     
  16. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    Define Recently...

    It was never part of the HD Extra Package, when the package was "leaked" back in August/September...
     
  17. msmith198025

    msmith198025 Member of the Year

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    Oops, thought he said one of the HD net channels, my bad.
    You are correct, HD Theater never was
     
  18. inazsully

    inazsully Icon

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    Oct 3, 2006
    Quite correct about "D" offering mode HD channels and several stations unavailable elsewhere. And they are less per month than "E" and most cable outfits. But, isn't that the spiel they use in advertising? Isn't that the hook they use to get everyone to switch to "D"? Offer more for less and they will come. Adding to your customer base is how you off set additional costs, not angering your existing base.
     
  19. Ken S

    Ken S RIP

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    DirecTV is going to raise rates an average of 4% per year. They need to increase the ARPU every year in order to keep Wall Street happy. If they ARPU stays the same or drops the stock would take a huge hit.

    So, with an average bill just about $80 figure on about $5 increase or so each year. More for the higher-end packages.
     
  20. cartrivision

    cartrivision Hall Of Fame

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    Jul 25, 2007
    So? How does that change the fact that they revoked their commitment to continue providing all the HD channels with just a subscription to Premier and HD Access?

    Those promises were part of the marketing that DirecTV was doing to sign up new HD customers.

    The attempt to defend DirecTV on this matter through the blind selective exclusion of some of DirecTV’s promises is baffling.
     
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